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Who bought the last mpeg 2 at full retail ?

Discussion in 'DISH™ High Definition Discussion' started by ken310, Mar 6, 2006.

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  1. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    Ken,

    Either I've never read all your posts before, or this is the first time you've put it all in one place...

    You are arguing from a completely different perspective than the one I, and I think others, have been replying to... There are some folks who bought and plugged in a 942 even in January who are mad... and while understandable, it's life so we end up saying essentially "suck it up".

    Your situation sounds quite different... Through a series of unfortunate circumstances you didn't open your receiver it sounds like for a couple of months... and then found out it was defective... so you are still trying to get a warranty replacement that works for your box.

    Now I understand better where you are coming from... and from a Dish perspective IF they are having such a hard time finding you a working 942 at this point and several months later... it seems to me it would be in their best interest to get you a ViP622 and call it a day. If I were a business, that's how I'd handle it at this point.

    Of course they wouldn't have to do it... but it just seems like the best way to handle things since your original purchase was only a couple months old when it failed and they have been dragging their feet at replacing it for you like they ought to.
     
  2. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    Doesnt E* have a requirement that you activate within 30 days like D* does? It would certainly eliminate the scenario that ken310 is describing......
     
  3. ken310

    ken310 Legend

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    They've actually only been (supposedly) looking for a New 942 since I discovered the problem and after I refused the refurb from hell, shipped back on 2/23.

    I agree,
    They've authorized sending me a "new 942 (when they find one?), installing a 61.5 (Voom) dish, and a $50 credit" but it's taking forever. I hate to bring my personal life into this but the bottom line is I'm home alone ill with 4k+ of new equipment and having to use my 510. Unfortunately, personally it gets much worse. I tried to plan for this down time to take care of myself after having been a single disabled parent for what seems like forever now but e* seems determined to make it twice the hell it was to be and why? I'm clueless.
    It wouldn't cost them anymore to do the right thing and would in the long run be to their advantage. The problem seems to be getting high enough up the line to get it done. I'm up to an ert supervisor but I don't think that's high enough? If I could present my case to someone who Could do something I believe they'd do the right thing?
    The ert supervisor (Joella) said she would call no later then today the 9th to let me know hopefully the new receiver was on it's way or ? Her hours are from 6 to 2:30 which has come and gone yet another day without a word. I started leaving messages yesterday morning when the guy was here to install the 61.5 dish.
    I have her personal # and don't have to wait for more then a few seconds to get her voice mail.
    When the 61.5 dish install fell through because the dp44 switch wasn't on the work order and I refused to pay $200 for it, I couldn't get her. Later in the day after not getting a return call from her I called and the advanced tech proceeded to tell me my best bet would be to wait for this New deal on the 622. Probably his first day or his first day in the 942 tech? but the reason I called was to have someone look at my account to see if it said install a 61.5 dish or that plus turn the mans Voom on? He was looking at the notes and talking to his supervisor when he made that suggestion.
    All I know at this point is I'm truly exhausted with this mess but refuse to punish myself by flipping the switch to the inferior (in my area) cable.
    It was something to watch them give a 622 away on their tech show 2/13.
     
  4. ken310

    ken310 Legend

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    Feb 24, 2006
    Except for the mpeg 4 issue the date is irrelevant. Once you activate it you own it period is what I'm told. Part of what I still don't understand or maybe don't believe is they would do better? if I had bought it from them instead of my local dealer. When you look at this remember, I've been with Dish for 9+ years so this wasn't a new account. All they did was sell it to me for exactly what they paid e* for it plus tax.
     
  5. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    This is one of those situations where apparently the obvious solution doesn't seem to make sense for Dish.

    You bought a receiver, activated it or not doesn't really matter in my mind since it has a 1 year warranty... so a couple of months and you have a problem... They try to replace your bad 942 with one that is in worse condition than your brand new one! I would have refused that replacement too.

    Now, their only obligation to you is to find you a brand new functional 942 OR refund your money. Seems to me either option is fair and would be acceptable to you.

    But they also have the creative option on the table, since they clearly don't want to give back money and can't find a 942 to replace yours with... someone should have a "lightbulb" moment and offer you a ViP622 to own as a replacement. Seems like their inventory on the new receiver would be better than the one they haven't been making for a few months!

    I forgot to ask... do you still have the broken original 942? Or did you already send that back?
     
  6. ken310

    ken310 Legend

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    [/QUOTE]
    HDMe;
    This is one of those situations where apparently the obvious solution doesn't seem to make sense for Dish.
    [/QUOTE]

    Thank You!

    [/QUOTE]
    You bought a receiver, activated it or not doesn't really matter in my mind since it has a 1 year warranty... so a couple of months and you have a problem... They try to replace your bad 942 with one that is in worse condition than your brand new one! I would have refused that replacement too.
    [/QUOTE]

    I seriously though about keeping the refurb as I really wanted what I paid for, but that simply wasn't it.

    [/QUOTE]
    Now, their only obligation to you is to find you a brand new functional 942 OR refund your money. Seems to me either option is fair and would be acceptable to you.
    [/QUOTE]

    Unfortunately their "obligation" doesn't seem to have a reasonable time frame on it and obviously of those 2 options I'd prefer my money back so I could buy the 622.

    [/QUOTE]
    But they also have the creative option on the table, since they clearly don't want to give back money and can't find a 942 to replace yours with... someone should have a "lightbulb" moment and offer you a ViP622 to own as a replacement. Seems like their inventory on the new receiver would be better than the one they haven't been making for a few months!
    [/QUOTE]

    Lightbulbs must be in short supply? I'd be curious to know how many people at E* have the authority to make that decision? There can be a lot of drones at large company especially coming in on the phone line as opposed to the front door. If they add up all the frusteration I've been put through, that alone is worth the 622 exchange.

    [/QUOTE]
    I forgot to ask... do you still have the broken original 942? Or did you already send that back?
    [/QUOTE]

    I still have it. I thought about sending it back on the original RA but figured I'd lose it altogether that way.
     
  7. ken310

    ken310 Legend

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    Feb 24, 2006
    I think I know why I'm unhappy with the 510 now, it's not just the interactive software / guide but my hdtv isn't getting the same sd signal as it did with the 942 w/hdmi is it? The up-conversion ??
     
  8. Kricket

    Kricket Legend

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    i havent gone through this whole thread so please dont flame me here but i just wanted to throw in my experience

    when i found out the 622's were coming out, i called a few days BEFORE they launched - i dont remember how many days exactly, but it was within the WEEK (it was really like 2-3 days before launch) - i told the rep that i wanted one of the "new hd-dvr's" - she said - "no problem - we could set you up with the 942 at $798 installed"

    so just a couple of days before launch - there wasnt even a mention of the new receivers

    and ps - when i used to work retail (which i did for about 10 years) - i would ALWAYS tell customers when there was an upgrade just around the corner - i didnt want to just sell them something knowing that a newer model at basically the same price was coming out at the end of the month...

    i think this is the real problem here - sure, you can still pick up MOST of the hd channels on the 942 - but definitely not all of them - i think that if someone purchased the 942 within 30 days of the 622's release, they should be allowed to at least have the option to exchange it
     
  9. ken310

    ken310 Legend

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    No flames here, but I will say Thanks! for answering my question.

    People can say what they will but for those of us who have been with Dish since pushed off C-band because of content dropping off like flies would have appreciated a little more honesty from them.

    I hope all the $ Charlie + made at the end selling antiquated equipment serves them well. It just goes to show eventually all is corrupted in corporate America. There may be a couple honest companies left but damn to few. It's hard to compete honestly while others lie, mislead, and pillage.

    If one follows this Dish hd fiasco from a current customers perspective from the beginning they'd feel quite differently.

    You have to know the facts. The 921 came out in late 03. It was a piece of crap then @ $1,000 and it's still a piece of crap today, windoze (esp. 95) all over again?
    The 942 was released last spring @ $700 and was a marked improvement.

    Now comes the distribution nightmare. I can't do it all here and now but We (current subs) couldn't rent, lease, or buy either of them for a great portion of their runs. I think at the end everyone had a pretty good bead on the 921 but still hoped for a software miracle.
    The 942 on the other hand was still a relatively new and stable receiver at it's end and no-one except a very select few knew of it's impending doom.

    That didn't stop the speculations and the lies to to sell them. Give me a break if you don't think sales people don't mislead customers and if you do think all sales people are honest Please start another post about it. I bought my first hdtv over 2 years ago after having talked to Dish and was told " The 921 will be available to current customers in a couple of months after we catch up with the demand. That hdtv never saw hd content in my home because the only thing offered was the 811 and after having had dvr (4700, 510's) for a couple of years I wasn't going to a very limited amount of hd content and lose my dvr. Neither was I going to shell out a grand for a receiver that everyone was having so many problems with. Look at how many forums there're for 921 tech issues.

    I honesty think people would be amazed at how all this hd was done. I waited over 7 mths before they'd even sell me a 942 much less the promised lease.

    The old supply excuse, I think was limiting the (unknowing beta) testing to a limited few to keep the overall wheels still rolling while trying to figure out the new tech. After all what company has a demand problem that long and doesn't ramp up and produce more product. Unless again, They were limiting the fallout to a limited amount of customers.

    E*, Dish has by far (I've thought) the best product on the market but it's the recent business tactics that to me stand to be scrutinized. :nono2:
     
  10. DP1

    DP1 Godfather

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    Sep 15, 2002
    Those arent necessarily good examples though. The scope of what a E* receiver does it very limited comparatively. It allows you to watch tv channels. That you have to keep paying them month after month to receive. E* *needs* you to do that. It aint like just selling you something and then sayin.. see ya!

    If the beef was strictly *features* of the receiver that were lacking until a new model was released it would be a lil diff. Caller ID, outputs for 2 TV's.. stuff like that.

    The only way your truck example would work is that when you purchased it for some reason motor vehicles were only able to drive in a 50 miles raduis of your house but then then 2 weeks later they offered one that could drive anywhere you wanted to go. You wouldnt think that was shady as hell if the dealer didnt inform you of that before you made your purchase? Let you decide the better course of action? You'd be content in the fact that your truck can still do what it was a capable of when you bought it?

    As far as promises go.. what about Laurie on the HD Demo channel still telling us that if we upgrade to the 8PSK module we'll get great new HD programming now and in the future? I guess the future was only up to a certain point. But she didnt put any caveats in there.

    Obviously I aint sayin that there wouldnt logically be changes over time.. or that a 6000 should have been able to get all HD channels that were ever offered til eternity.

    Clearing out inventory on run of the mill merchandise to make way for the new is fine. But in this particular biz E* has to be smart at the same time too. Because it's not just about selling/leasing you hardware. It's about making sure you're happy enough to keep throwing them $60-120 a month for as long as possible.

    Not p*ss you off right off the bat by selling you an HD receiver today and then finding out in less than a month (for example) you cant even sub to Local HD channels they just launched in your area.. just because it allowed them to clear a 942 off the shelf.
     
  11. ken310

    ken310 Legend

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    Feb 24, 2006
    I'm tempted but don't think I'm going to do it, but it would be interesting to know what promises or miss-leading statements have been made? Beating what seems to be a dead horse but only because there simply aren't enough people to stand up. That's thinking Charlie!

    I don't understand anyone that says they KNOW what I/we were promised.

    I've learned differently now, but it's interesting to have heard all I did about the tech when I purchased my first hdvt (2+ yrs ago) let alone my 2nd only to find that my new hdtv was way ahead of dish's learning/using curve. Yes of coarse I checked with dish before I purchased them after all that's the only signal I receive, the one I pay for. It's not like I just went out and bought the best just to have it, not use it.

    I'm all for advancing tech, my hobby use to be building Mac's before the OS X but how about a little honesty for those of us who had waited and had made every effort to know what was going on. It was very clear to classic Mac users what was around the bend.

    Secret software ok but equipment that becomes antiquated over night is clearly wrong! The almighty dollar speaks yet again and we loyal long time customers that have been waiting literally for years in the end get the shaft.

    How much would it have cost to stop selling the 942 say a month before they knew it was going to become antiquated? Taking the hit of a recently leased unit would have been bad enough let alone one just purchased .

    Remember I'm still waiting for my (New) 942
     
  12. ken310

    ken310 Legend

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    Feb 24, 2006
    They installed my 61.5 dish (w/switch) on 3/15/06.
    My new 942 is still nowhere to be found?
    That's over a month now that d* has been promising me a new receiver to replace the one I bought that's defective. I'm using my 510 when I watch sat. but am still being charged for the full hd pack.
     
  13. normang

    normang Icon

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    Nov 14, 2002
    The answer to this and other questions, as to where your reciever is, and whether you should get a credit can be found one way or another at 800-333-Dish, posting here will not resolve these problems..
     
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