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Who can I contact?

Discussion in 'DIRECTV Programming' started by robq391, Oct 14, 2008.

  1. robq391

    robq391 Legend

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    Nov 6, 2007
    Recently WMDT in Salisbury, Md improved their digital broadcast signal. They were broadcasting their digital on 53-1 & 53-2 that was showing up on Directv's receivers as 47-1 & 47-2 respectively. Last week they shut down their broadcasts on the two 53 channels & started broadcasting the digital @ 10x the power on the two 47 channels.

    After the change, I had to reset my OTA settings on my HR20 & redo an initial set up. 47-1 was picked back up correctly. However, 47-2 has a searching for signal msg. Signal meter shows 95-100% on both channels. A friend of mine has the exact same problem.

    Apparently, the info that needs to be changed on my HR20 that tells it to look for 47-2 @ 47-2 now instead of 53-2, has not been updated or not updated correctly. 47-1 obviously was.

    I called the TV station to let them know in hopes they knew who to call to correct the info. They were surprised to find out I could pull the OTA signals in through my receiver.

    I called Directv only to get a CSR who wanted to trouble shoot all of connections, reset my receiver and then send out a service tech to verify it was not my equipment...AHHHHHHHHHHH!!!!!!!!!!

    Does anyone know who to contact? Is there a company that provides this info to Directv & others?

    Thanks in advance
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Moving this to the DIRECTV Programming forum. You might want to post this in the appropriate thread in the HD locals forum.
     
  3. Newshawk

    Newshawk Hall Of Fame

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    Sep 3, 2004
    Broken...
    I'd send an e-mail describing your exact problem. I think the e-mail agents would have a better chance of getting the info to the right department.
     
  4. lewesbill

    lewesbill New Member

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    Oct 18, 2008
    I live in Lewes De. I have the exaxt same pronlem. More than once I have reset the receiver, and done a new antenna set up. The antenna signal meter on both tuner one and two reads 100% for 47.1 and 47.2 but when I tune to 47.2 I get 771 searching for signal. I have the HR -700 DVR.
     
  5. robq391

    robq391 Legend

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    Nov 6, 2007
    Stuart, I'm kinda confused as to why you moved this. Seems to me that this an OTA reception issue vs a Directv programming issue.

    The description for the Broadcast/HDTV forum says "Discussion about reception of local HDTV or Standard Definition channels off the air (OTA)."
     
  6. Supervolcano

    Supervolcano Hall Of Fame

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    Jan 23, 2007
    Probably because your using a DirecTV receiver to interpret the signal.

    Could you or lewesbill try tuning to the channel through your hdtv instead of the directv receiver?
     
  7. robq391

    robq391 Legend

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    Nov 6, 2007
    Tuning directly from my hdtv works fine. I p/u both of the channels correctly.
     

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