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Who else is getting "black screen" with the 211/411?

Discussion in 'ViP211(411)/211K/222 Support Forum' started by mth, Jan 25, 2006.

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  1. Jeff43

    Jeff43 Cool Member

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    Dec 3, 2002
    Oh darn....................I got the black screen tonight when changing the OTA digital channels. I call Dish Network and the engineering team called me back right away. Only way out of this issue is a complete pull the plug reset. Now I got two issue with the ViP211- digital output lip-sync and the darn black screen.

    I was told the software fix will now be next month. I got a credit for the time to be down while waiting on the spooling of the software. If any Dish Network engineers are reading this forum.........please repair our broken ViP211's as soon as possible.
     
  2. rockothomp

    rockothomp New Member

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    Feb 15, 2006
    I have the same problem with my new 411 receiver,I lost the picture when i start it up in the morning.I HAD TO REBOOT.
     
  3. dmils

    dmils Cool Member

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    May 1, 2005
    I jinxed myself:eek2: -read this thread this afternoon and after 1month on my 411 got a black screen/no sound when I turned on my system tonite. Reset worked fine
     
  4. HDdude24

    HDdude24 AllStar

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    Feb 9, 2006
    Well I got my black screen this morning I hope they Fix this ASAP..
     
  5. CoriBright

    CoriBright Legend/Supporter DBSTalk Gold Club

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    May 30, 2002
    I had one this morning too.... box was turned off overnight, left on some satellite channel (not OTA)....

    I'm wondering if there is a pattern here, are our boxes phoning home the same night or something.... ????????????????
     
  6. HDdude24

    HDdude24 AllStar

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    Feb 9, 2006
  7. logray

    logray Godfather

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    Apr 8, 2005
    In 3 days of having my 211, I just experienced this for the first time. It was after I had to reboot the box after having rewired a few things - disconnected component and svideo. No picture but audio was there. All of the EPG overlays were working fine. Reboot fixed it. Oddly enough had not seen it when I had component, svideo, and HDMI all connected at the same time. If it happens again I might try reconnecting the component and/or svideo to see if that resolves it.
     
  8. Jeff43

    Jeff43 Cool Member

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    Dec 3, 2002
    Everybody hang on tight...........................our ViP211's/411's are going to start working right or the problems may just get worse. Let's hope this upgrade works.
     
  9. mth

    mth Mentor

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    Dec 14, 2005
    After my last post, a guy came to the house and swapped my 411 for a 211. He said that his office hadn't even ever received 411's.

    Anyway, it black-screened the very next morning. I did a reset, and I haven't had black-screen again. Maybe the box. Maybe the software, but for now, it's looking good.

    Also -- for some strange reason, I immediately started getting better readouts in OTA signal strength with the 211. With the same antenna and same positioning, I used to top out at 85 or so, and now I regularly get 95-100 on the nearby locals.
     
  10. PDR

    PDR Mentor

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    Jul 14, 2003
    After a week of no problems I got the dreaded black screen with audio the first time I turned on my tv last night and the night before. Once I was using the HDMI connection, once component video. I do not receive any ota channels so that isn't an issue. A front panel reboot brought back the picture each time. For the record, I haven't had any of the lip sync problems that others have reported, but the black screen is becoming a real pain. I also disabled the automatic standby, but that also does not seem to have made a difference.
     
  11. ewells38

    ewells38 New Member

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    Feb 27, 2006
    I noticed the exact same problem. Blank pictures/video but the audio is fine. This happeneds no matter of I am watching SD or HD channels. I have been rebooting (hard reboot - unplug for 30 sec) and it has been happening consistantly. It's quite annoying. Will there be a software update for this problem? or does my Vip211 needs to be replaced? Any information would be greatly appreciated
     
  12. ggw2000

    ggw2000 Legend

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    Dec 22, 2003
    Those of you that are having the video "blackout" problems but have audio on power up. How are you turning on your VIP 211s? In other words are you pushing the "power" button or the "select" button? After my 2nd episode of this problem, I only use the select button to turn it back on and have not had the problem in over a month. Just a thought.. Gerry
     
  13. ewells38

    ewells38 New Member

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    Feb 27, 2006
    Thanks for the reply Gerry

    I also used the Select button on the Remote via the 211 and I get the same result (Audio is fine, but no Picture/Video). I called Dish Tech Support last night and spoke with the Tech for about an hour, Just verifying settings such as signal strenth (In my case above 95% for both 110/119 and 105% on 61.5). Then the Tech sent down an authorization signal which also made no difference. I was then asked to power off (unplug) the reciever for 30 seconds, while unpluged, change my connection from HDMI to Componet, Then power on the receiver (plug in)
    After the aquiring signal and downloading of the Guide completed. I saw the channel bannar at the top of the screen, had Audio but still no picture/video. The Tech then noted that this was a known problem and a software fix should be available shortly. In the interim they are sending me a replacement 211. Given this it seems like I am out of luck in terms of watching TV until the replacement receiver arrives (Which I hopes corrects the problem) or until the software download is available. Thus I demanded a credit for the days I am unable to watch TV, The Tech issued the credit to my account with no problem. So at this point it seems that this is a known problem, but from the other posts I've read a reset usually corrects the problem, but not in my case. So I hope the replacement receiver makes a difference.. and the software download is available in the very very near future

    My setup:
    65" Mitsubishi 65908 HD Rear Projection
    Vip211 connected via HDMI
    Satellites 110/119/61.5
     
  14. ggw2000

    ggw2000 Legend

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    Dec 22, 2003

    I REALLY didn't expect you would have a problem with Component! Of course I have only had HDMI hooked up. I do notice however that when I hit the "select" button to turn on my 211 it seems like your "trying to kickstart" it into motion when looking at my TV screen with the screensaver on it. Hard to explain but kinda weird. Good luck with a replacement. Gerry
     
  15. alfbinet

    alfbinet Godfather

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    May 18, 2002

    I have had my 411 going on two weeks. At first this was just an intermittant problem. Now it is happening everday. Not only am I getting the black screen/with audio and guide...no picture. Now I am losing all signals on 110, 119, and 129. Tried the on/off switch fix and worked for awhile, now it doesn't work, and did the pull plug out for 30 seconds and that rebooted for 110 and 119 but can't lock onto 129 so I only get OTA HD channels. I am at work now but Dish is getting a call when I get home. Never, ever had this problem with my 6000 which, thankfully, I still have.
     
  16. alfbinet

    alfbinet Godfather

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    May 18, 2002
    Dish is sending me out a replacement 211 for my 411. They have credited my account for the channels I have lost. Funny thing is two other non-HD receivers in the house have no problem. Just my 411. I am also connected via component since my Sony HD tv was purchased before HDMI was available.
     
  17. rsprague

    rsprague Mentor

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    Feb 26, 2006
    This is not really an answer to your question James, but I may have some usefull info:
    I've had my 411 since Feb 10th. The first 2-1/2 weeks I had no black screen problems, not even once. The last 1-1/2 weeks its started black screening. No real pattern, just every now and again. PQ is not an issue, perfect in HD, good in SD.
    I believe there has been one software upgrade since Feb 10th. I'm wondering if my blackscreen problems started AFTER that softerware upgrade since I had no problems the 1st couple of weeks or so...

    Thanks, Rick
     
  18. jerryez

    jerryez Godfather

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    Nov 15, 2002
    I had the black screen problem on my 211, but have not had it lately. Why is it that a software upgrade fixes some receivers and casues the same problem with other receivers. This seemed to be the same with the 811 problems.
     
  19. jtthirty

    jtthirty Mentor

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    Jan 12, 2006
    I know nothing about the sound sync problem because I don't have an a/v receiver that accepts a digital input--it does analog discrete 5.1 with my DVD player (which is a pain because it requires 6 different cable runs). So, I can't get 5.1 sound with my 411. Anyway--the purpose of this post (and others may have notice also) is say that when I change channels from an SD one to an HD one that the sound lags behind. In other words--I was watching the new on channel 13 and flipped to 13.1 and heard the news caster repeat the exact same words that I'd just heard. I dunno, I thought maybe this is related to the sound sync problems.

    See ya--
    Rick
     
  20. alfbinet

    alfbinet Godfather

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    May 18, 2002
    My problem with the 411 has only gotten worse. I have to reset the thing every time it is not in use. I have disabled the update feature, set so that the unit never turns off and still have problems. I can no longer get the voom channels. They are sending me out a replacement 211 unit but my hopes are not all that great. I have subscribed since 1999. Signed an agreement for the next 18 months. They have given me some credits on my account (we will see when I get my next bill.)
     
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