That doesn't make any sense to me. Reauthorizing your receivers (via the interent or by pushing the refresh button on the receiver) should have no impact on the channels you receive. Does the internet method have a different effect than pushing in the small button on the receiver? I recall when I couldn't receive one of the sports packages in HD I called DirecTV and a CSR had to reauthorize the receiver to get the HD. Pushing the button had not effect. Would using the internet method produced the same result as the CSR? Thanks!