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Whole Home DVR Service Information and FAQ

Discussion in 'DIRECTV Connected Home' started by Grentz, May 26, 2010.

  1. May 26, 2010 #1 of 503
    Grentz

    Grentz New Member

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    Jan 10, 2007
    Introduction
    Whole Home DVR Service is the official name for DirecTV's new Multi-room Viewing service that has now gone national and is available to all current subscribers. This service allows customers to playback their HD-DVR recordings on any other compatible and connected receiver in the house. Receivers should be connected via DECA to be officially supported by DirecTV.


    Setup/Activation
    When you call to add the DirecTV Whole Home DVR service to your account, DirecTV will setup an installer visit to install the DECA modules on receivers and make sure your system is up to date for Whole Home DVR usage. Some customers may need older receivers replaced or dish components upgraded/replaced as a SWiM System is required for DECA, which is required for a supported install of the Whole Home DVR Service.

    Note: Installation costs around $99 for equipment and $49 for the truck roll (installation), but covers required equipment to get the Whole Home DVR service working on your account. Please note that there is a minimum receiver requirement for the upgrade service (you must have at least one HR2x receiver and one other HD receiver (Either HR2x or H2x, not including the H20 or R22).


    Receivers Supported
    The following receivers support the Whole Home DVR Service.
    (see "Officially Supported Setups" section for more in depth info)

    [table="head"]SD Receiver | SD-DVR | HD Receiver | HD-DVR
    None | R22* | H21, H22, H23, H24 | HR20, HR21, HR22, HR23, HR24
    [/table]
    *The R22 works with the service, but your account needs at least two other HD receivers (one being an HD-DVR) as the R22 is considered an SD receiver in DirecTV's system.


    Usage
    The Whole Home DVR service capabilities depend on the receiver, but are very straight forward to understand.

    [table="head"] Capabilities | HD Receiver | HD-DVR
    Playback Recordings | YES | YES
    Delete Recordings | YES | YES
    Serve Recordings | NO | YES
    Schedule Recordings on OTHER receivers | YES | NO, Local Only
    [/table]
     
  2. May 26, 2010 #2 of 503
    Grentz

    Grentz New Member

    5,916
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    Jan 10, 2007
    Whole Home DVR Service

    Q: How many programs can I watch at one time from an HR2x using MRV?
    A: Only 1 program can be streamed at a time from an HR2x. However, you can watch a program locally while streaming to another receiver. You also can watch a program from another DVR while the DVR you are watching is streaming to a different DVR (1 stream in, 1 stream out). Note: DirecTV2PC clients count as a stream, so if you are using DirecTV2PC you cannot stream to another DirecTV receiver at the same time.

    Q: How can I view only the playlist on a specific HR2x?
    A: While in the Playlist, press the yellow button where you can choose all playlists or the local playlist. At this time you cannot select individual remote playlists to view (it is all or local only).

    Q: Can I use DirecTV2PC with DECA connected receivers?
    A: Yes, but only if you have a DECA Internet Bridge installed. The DECA Internet Bridge is simply a DECA connected between your SWiM satellite feeds and your Internet Router. This bridge allows all devices on your network to communicate with the DECA connected receivers, as well as allows TV Apps and DirecTV On Demand.


    Whole Home DVR/DECA Install

    Q: What receivers do I need to have to order the Whole Home DVR Service?
    A: You need at least 1 HR2x and at least 1 other HD receiver, it can be either another HR2x or an H21/23/24. An R22 with HD enabled, while compatible for both SWiM and the service, does not count towards the minimum requirements for the service.

    Q: What is the monthly fee for this service?
    A: The Whole Home DVR Service costs $3/mo per account.

    Q: Will this trigger a new commitment with DirecTV?
    A: No, unless a receiver needs to be swapped for SWiM compatibility or your system needs to be changed over to a SWiM setup.

    Q: Is an internet connection required for Whole Home DVR Service.
    A: No, at least not for the Whole Home DVR Service side. You will need an internet connection to utilize features like TV Apps and DirecTV On Demand though.

    Q: Is this something I can do myself by purchasing items elsewhere?
    A: Yes, but DirecTV has the best deal for equipment and they will even come out and install it.

    Q: Can I run the Whole Home DVR Service without DECA and just use my regular wired/wireless network?
    A: Yes, but this setup is completely unsupported by DirecTV. This means if you have any issues at all, they will not help you troubleshoot or fix the issue. To be supported by DirecTV you must upgrade to DECA (which is part of the Whole Home DVR Service upgrade for $99).

    Q: What is DECA?
    A: DECA is a form of MoCA, which is a technology to transmit network signals over coax. This allows the same coax installed to connect your satellite receivers to the Dish to deliver a network connection between the receivers with no extra cables or wiring.

    Q: Why did DirecTV develop DECA?
    A: DirecTV has been adding new features to their HD receivers that require a network connection and now the Whole Home DVR service makes heavy use of this connection. DirecTV cannot provide customers assistance with their networking issues since they had no control over a customer's installed ethernet, wireless, or powerline network. By using DECA they know what their network looks like since it is using their hardware and wiring. It also allows receivers to be connected with nothing more than the coax already run to them for satellite service.

    Q: What makes up a DECA network?
    A: There are various parts that make up a DECA network (or "cloud").
    • Your installation must be using the Single Wire Multiswitch (SWiM); which is either the SWiMLNB, SWM-5, SWM-8, or SWiM-16 module. DirecTV will convert your installation to SWiM if you don't have it now.
    • DECA boxes on all your receivers that support DECA but do not have it built in (H24 and HR24 have DECA built-in).
    • Replace any receivers that don't support SWiM with a like model that does support SWiM. For example, an R15 would be swapped for an R16, H20 for an H21/22/23/24, etc.




    Whole Home DVR/DECA (Self-Install / Technical)
    Q:Which receivers have DECA built-in?
    A: Currently only the HR24 and H24 have DECA built-in. All other receivers that have a network jack (in the "Supported Receivers" table above) will require a DECA module.

    Q: How is an internet connection added to a DECA setup?
    A: To insert your internet connection into the DECA network another DECA module is used with its own power inserter to power it. This is connected to your home network via a hardwired ethernet connection and connected via coax to the rest of your DirecTV installation.

    Q:Do the DECA modules require another power connection?
    A: No, the DECA modules receive power through the coax from the receiver they are connected to. Note that the DECA module used to bridge to your home network will require a power adapter since it is not connected to a receiver.

    Q: Can you diplex OTA on the same cable that is used for DECA?
    A: No. DECA uses some of the same frequencies that OTA channels use, which would conflict with DECA. Diplexing is unsupported and will not work technically.

    Q: What is the difference between a SWiM-8 and SWiM-16?
    A: A SWiM-8 is meant to handle a total of 8 tuners (4 dual tuner DVRs or 3 dual tuner DVRs and two single tuner receivers, for example). A SWiM-16 should be installed if you have more than 8 tuners.

    Q: Can you use two SWiM8's in place of a SWiM-16?
    A: Yes, but it is not recommended as it will create two separate networks where the receivers on one SWiM cannot see the receivers on the other. Installations with more than 8 tuners should opt for the SWiM-16 over two SWiM8's

    Technical Explanation: The SWiM16 is really two SWiM8's in the same enclosure with extra electronics to pass the DECA signal between the two SWiM8's. This connection is not able to be made currently with two separate SWM8s, so DECA units would be on two separate networks.

    Q: Can you connect all 16 tuners off one port from the SWiM16?
    A: No, you can connect a max of 8 tuners off each of the two output ports on the SWiM16.

    Q:How to get the 24s to disable the ethernet and switch back to the internal DECA:
    A:
    • Unplug ethernet (I think you've done this)
    • Select Restore Defaults (NOT RESET EVERYTHING)
    • Repeat Sat Setup
    • It works...
     
  3. May 26, 2010 #3 of 503
    Grentz

    Grentz New Member

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    Receiver Compatibility (expanded)

    [table]Receiver Model | SWiM Compatible | MRV Compatible | Need Deca | Need BSF |Replaced with
    SD | | | | |
    D10 | No | No | N/A | N/A | D12
    D11 | No | No | N/A | N/A | D12
    D12 | Yes | No | N/A | Yes |N/A
    SD DVR | | | | |
    R15 | No | No | N/A | N/A | R16/22
    R16 | Yes | No | N/A | Yes |N/A
    R22 - See Note | Yes | Yes | Yes | No |N/A
    HD | | | | |
    H20 | Yes | No | N/A | Yes | H21/23/24
    H21/23 | Yes | Yes | Yes | No |N/A
    H24 | Yes | Yes | Internal | No |N/A
    HD DVR | | | | |
    HR20-100 | Yes | Yes | Yes | See Note| N/A
    HR20-700/21/22/23 | Yes | Yes | Yes | No| N/A
    HR24 | Yes | Yes | Internal | No |N/A
    [/table]
    NOTE: While the R22 is both SWiM and MRV compatible, it does NOT count towards the requirements for Whole Home DVR Service. You will need at least 1 HR2x and at least 1 H21/23/24 (not needed if you have 2 or more HR2x).

    NOTE2: You must connect a “BSF” between the HR20-100’s Sat 1 tuner port and the SWiM compatible 2 way splitter (non-powered port). See attached image. The HR20-100 must also be connected to a router in order for MRV to work with DECA.
    BSF - Band Stop Filter


    Dish Compatibility

    [table]Dish Type | LNB Type | SWiM |Green Labeled | Need BSF | Need External SWM
    AT-9 Sidecar | 5 LNB| No | N/A | N/A| Yes
    Slimline (AU9) | 3 LNB (SL3) | No | N/A | N/A | Yes |
    Slimline (AU9) | 3 LNB (SL3S)| Yes | Yes | No | N/A |
    Slimline (AU9) | 3 LNB (SL3S)| Yes | No | Yes | N/A |
    Slimline (AU9) | 5 LNB (SL5)| No | N/A | N/A | Yes|
    Slimline (AU9) | 5 LNB (SL5S)| Yes | Yes | No | N/A |
    Slimline (AU9) | 5 LNB (SL5S)| Yes | No | Yes | N/A |
    [/table]


    Switch Compatibility

    [table]Number of Tuners | Switch Type | SWiM | Supports DECA | Supported Configuration
    3 to 8 | WB68 or N/A| No | No | No
    3 to 8 | SWiM LNB| Yes | Yes | Yes
    3 to 8 | SWiM8 | Yes | Yes | Yes
    9 to 16 | WB616 | No | No | No
    9 to 16 | 2x WB68 | No | No | No
    9 to 16 | SWiM16 | Yes | Yes | Yes
    Over 16 | Complicated | N/A | N/A | N/A
    [/table]
     
  4. May 26, 2010 #4 of 503
    Grentz

    Grentz New Member

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    [table="head;sort=1a"]Name | Definition
    BSF | Band Stop Filter (blocks DECA signals)
    MRV | Multi-Room Viewing (Old name for the Whole Home DVR Service)
    DECA | DirecTV Ethernet to Coax Adapter

    [/table]
     
  5. May 26, 2010 #5 of 503
    Grentz

    Grentz New Member

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    Example of a simple Whole Home DVR Service setup with SWiM and DECA.

    [​IMG]



    Please visit this thread for more Connected Home Installation Pics/Diagrams:
    http://www.dbstalk.com/showthread.php?t=177308

    Please visit this thread for more on enabling MRV with your home network:
    http://www.dbstalk.com/showthread.php?t=177590

    Please look at this thread if you have an HR20-100:
    http://www.dbstalk.com/showthread.php?t=177195


    Thanks to BudShark, RAD, BarryB, veryoldschool, RobertE and others for submitting to this thread.
     
  6. May 26, 2010 #6 of 503
    MartyS

    MartyS New Member

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    Great job Grentz. Very well done, informative and easy to use. Hope this one makes it to a Sticky soon!:joy:
     
  7. May 26, 2010 #7 of 503
    bobnielsen

    bobnielsen Éminence grise DBSTalk Club

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    Bainbridge...
    Bravo!
     
  8. May 26, 2010 #8 of 503
    LameLefty

    LameLefty I used to be a rocket scientist

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    Middle...
    Good job, Grentz! Hope it helps answer a lot of questions for a lot of folks. :up:
     
  9. May 26, 2010 #9 of 503
    davring

    davring Hall Of Fame

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    Very nice, thanks.
     
  10. May 26, 2010 #10 of 503
    joed32

    joed32 Hall Of Fame

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    Could you send a copy of that to the CSRs.
     
  11. May 26, 2010 #11 of 503
    narrod

    narrod Godfather

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    Thank you for your efforts. It answers all the questions I had.
     
  12. May 26, 2010 #12 of 503
    David Ortiz

    David Ortiz Save the Clock Tower!! DBSTalk Club

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    Fresno, CA
    Great work, but a couple of questions/comments. Are AT-9 dishes being replaced? Shouldn't SL3 and SL5 be Yes in the external SWiM needed column?
     
  13. May 26, 2010 #13 of 503
    txfeinbergs

    txfeinbergs Legend

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    Nice post. Wish this had been available about a week ago when I tried to figure all this stuff out! :D
     
  14. May 26, 2010 #14 of 503
    barryb

    barryb New Member

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    Very good Grentz. ;)
     
  15. May 26, 2010 #15 of 503
    gootz

    gootz Cool Member

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    What's the difference between the green label sl3s lnb and non green label? I assume the bsf is built in?

    If you have a sl3s lnb without green label, does it matter where the bsf goes? I assume it has to go before the splitter regardless of where the swm PI is located?
     
  16. May 26, 2010 #16 of 503
    RobertE

    RobertE DIRECTV A-Team

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    Functionally, yes.

    Correct. Anywhere between the first splitter and LNB.
     
  17. May 26, 2010 #17 of 503
    veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Yes & Yes [it can go anywhere between the dish & first splitter]
     
  18. May 26, 2010 #18 of 503
    tsbrady1

    tsbrady1 Legend

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    they replaced my AT-9 last Friday for an AU-9 w/ SL3S
     
  19. May 26, 2010 #19 of 503
    gootz

    gootz Cool Member

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    Thanks.

    BSF is outdoor rated?
     
  20. May 26, 2010 #20 of 503
    veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    "pretty much".
    When I mounted mine on the dish, it fit nicely in the support arm and comes with a rubber boot.
     

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