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Whole Home DVR Service Information and FAQ

Discussion in 'DIRECTV Connected Home' started by Grentz, May 26, 2010.

  1. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    :welcome_s to DBSTalk!

    Yes, all you need to do is hook up an ethernet cable from the HR20 to your router. Send an e-mail according to the instructions in this thread to get MRV activated in an unsupported mode.

    If you have problems with your receivers dropping off line, take a look at setting up static IP addresses for them according to the instructions in this thread.

    BTW, check out Monoprice.com for quality, inexpensive cables.

    - Merg
     
  2. StangGT909

    StangGT909 Legend

    190
    1
    Mar 9, 2007
    I have some questions about the Cinema plus and I hope you guys can help.
    I would really appreciate it!!!!!

    I had my system installed in July. I read up on this forum and specifically asked for the latest receivers, a SWM system, and the DECA's when ordering.

    I received all of the above except the DECA for the internet. The installer told me, "we haven't gotten those yet". I was frustrated but figured I have an ethernet drop at my TV anyhow so oh well.

    Fast forward to December and my sister just got a new installation with the home cinema kit. Wow I realized what I was missing!

    I'm pissed that I didn't get what I asked for when I ordered.

    1) Why exactly can't you just plug the your ethernet into the back of the HR24 without the whole DECA setup?

    2) In their computer, can they pull up records of my original work order to see that I requested it?

    3) I read on earlier pages that it's $199 or $99 if you deal, but if they see that I ordered it and didn't get it, any chance I can get it "now" for free?

    4) Why do the HR24's require "professional installation" ?

    5) I browsed a few satellite equipment websites before turning to ebay and see that I can get a DECA and PI for ~ $15. If I purchase one off ebay, is there any reason why someone with technical abilities and access to this forum could not get it to work? Is there really much more to it than plugging it in and setting up the IP on the receiver?
    Do they have to add it to your account or is it automatically on your receiver?


    6) Dumb question time.. what's the difference between
    (DECABB1R0) and (DECABB1R0) ? (the big black one vs the small white one)
    Is it just build in power supply vs no power supply (AC plug still required)
    I assume if purchasing online, it would be recommended to get the black one with the built in supply.


    That's a lot of questions but if someone can help I'd really appreciate it!!!
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    "Back in July" they were still suffering through how all of this works.
    "Any" DECA with a PI will work, and both types have external "wall warts" for power. Packaging is the only difference.
    If you have a free coax drop then do it yourself. If you can simply add a 2-way splitter to what you have now, then "again" do it yourself.
    There isn't anything added to your account for it.
    The HR24 has internal DECA, so this may be what/why they say "professional installation".
    Because doing this disables the internal DECA.
     
  4. coota

    coota Legend

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    Apr 10, 2007
    doesn't a wireless internet system work also instead of a hard wire ethernet cable?
     
  5. StangGT909

    StangGT909 Legend

    190
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    Mar 9, 2007
    Thanks for your help. For $15+ $5 shipping I can get a DECA so if I can install myself, it's not really worth evening calling them with the hassle.

    There's one more part that I'm a little cloudy on... I'd like you to explain more.

    I currently only have 2 TV's so they installed the 2-way splitter with the green sticker:

    DIRECTV SWS-2 Satellite 2-Way Wide Band MRV Compatible Splitter (2 -2150 MHz)

    Is the Directv SWS splitter different than a regular splitter?

    Meaning, on one of the outputs can I put in a small patch cable, and then another 2-way splitter (old standard type), and then have one go to the TV and the other to the DECA?

    Or do I need to buy a DIRECTV SWS-4 Satellite 4-Way Wide Band MRV Compatible Splitter and replace the 2-way?

    I'm guessing I need the new SWS one. I suppose you could add in a second 2-way instead of one 4-way too.
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    You need to stick with the green labeled splitters for DECA, since they have been modified for DECA.
    As to whether you go 4-way, or a 2-way and another 2-way, it doesn't matter. Do which ever works best for your situation.
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Some have been able to have it work, but currently it isn't a supported method.
     
  8. StangGT909

    StangGT909 Legend

    190
    1
    Mar 9, 2007
    Thanks again for your help.

    In summary,
    I have a HR24, H24, SWM setup.

    All I have to buy is:
    DECA with PI power unit (About $20)
    4-way splitter made for DECA (green label) (About $10-15)

    Follow wiring diagram in forums

    And that's it? Nothing else required?

    I suppose it could only cost me $35-40 but it's too bad that "back in July" when they were still figuring it out that they didn't give it to me right from the beginning. I'll ponder it over lunch but it may still be worth a call to see what the CSR says. Ideally, if I could just get them to send the equipment in the mail, it would be the same trouble for me but free. But I'm assuming from what it says on their website that they would only offer this equipment with a technician.
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    "Seems right"
    This whole connected home networking/MRV rollout simply wasn't handled very well from the start.
    You might get somewhere with a phone call, but...
     
  10. StangGT909

    StangGT909 Legend

    190
    1
    Mar 9, 2007
    Well in general they totally botched my order.

    They told me I'd get the NFL new customer deal + the 12 month rebate when actually I could only get one. The CSR actually gave me a month 1-5 price, 6-12 price, and 13+ price on the phone and they were all turned out to be totally wrong. I even asked for the NFL to go (and this also was I think before it was in their system) and then a month later when it finally showed up on their website, of course it wasn't on my account.

    "Back in July" I don't even think they had the Home networking / Cinema plus listed on their website... I asked for DECA install but I guess I confused them by not calling it by the title it is now.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    "Back then" you needed to tell them what you wanted.
    The internet connection kit [ICK] had to be asked for, for some unknown reason, which could be another $25 [or not].
     
  12. StangGT909

    StangGT909 Legend

    190
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    Mar 9, 2007
    What I'm saying though is that I technically "did" ask for it but the installer did not have the equipment or even knew what I was talking about. That's why I wonder if I have a leg to stand on if I call them up and ask for them to look at my original install notes.
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    You can/should call and explain this and see what you can get. I can't see how it would hurt to try.
     
  14. StangGT909

    StangGT909 Legend

    190
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    Mar 9, 2007
    "Because doing this disables the internal DECA"


    I was thinking about what you said... what exactly do you mean by plugging in ethernet into the back will disable the internal DECA?

    I want to enable the internet on only 1 box and do not need the DECA over my system.

    If I plug it in, will it work on my 1 box as I intend, or will it interrupt the multi room viewing?
     
  15. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    If you plug the ethernet cable into the HR24, DECA is disabled and MRV will not work over coax for that box. So, if you do not have a Broadband DECA hooked up you will not be able to MRV from the HR24 to the H24 anymore.

    - Merg
     
  16. StangGT909

    StangGT909 Legend

    190
    1
    Mar 9, 2007
    Ok, that makes sense.

    I'll still probably order the DECA but I'd like to try it (temporarily disabling the MRV) to at least see if the whole Cinema plus is worth it to me.


    I plugged it in and I'm trying to get it to work but it still cannot connect to the internet. (I'm currently reading through the sticky thread of networking setup, I'm working through trying to assign a IP between.100-199 for my router) but it still doesn't work. Do I need to read the sticky further, or is there something else I need to do to disable it and make the internet work?
     
  17. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    Rerun the Satellite Setup on your receiver. That will disable the DECA and activate the ethernet connection. When done, disconnect the ethernet cable and rerun the Satellite Setup.

    - Merg
     
  18. StangGT909

    StangGT909 Legend

    190
    1
    Mar 9, 2007
    Still not working. I re-ran the setup with the ethernet plugged in.

    It said it could not connect to the internet with the defaults.

    I read through the sticky and entered the following manual settings for my D-link router:

    IP= 192.168.1.150 (I picked 150 because it was between 100 and 199)
    Subnet = 255.255.255.0 (verified in my router setup and IPconfig)
    Gateway = 192.168.0.1 (not my WAN gateway...)
    DNS = 192.168.0.1 (again... router IP address)

    Next I tried replacing that DNS with the DNS listed in my router and still "not connected to the internet 22)

    I'd really appreciate some more tips!

    Do I have more changes to make with the network setup, or could it still be due to the DECA not being disabled?
     
  19. StangGT909

    StangGT909 Legend

    190
    1
    Mar 9, 2007
    Merg,

    I read through one of your previous threads and found something that kind of helped.

    I would think I should be able to use DHCP and not have to even mess with this for my brief evaluation.... but when I go to the advanced setup it still lists the IP as 169.254..

    So that means it does not see the router? I unplugged the ethernet wire from my PS3 which has no issues so I'm assuming the problem is with the HR24.

    Do you suggest further IP setting tweaks, or do you think so how I still haven't disabled the DECA/MRV to allow this to work?
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Plug it in and reboot.
     

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