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Whole Home DVR Service Information and FAQ

Discussion in 'DIRECTV Connected Home' started by Grentz, May 26, 2010.

  1. Oct 1, 2010 #121 of 503
    davelNC

    davelNC New Member

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    It's not clear on any of these pages, but it would really be helpful (particularly on the first page where all the reference info is) if it's noted that a DECA does NOT count as a tuner (when you are counting tuners for SWM switch usage). I believe it's true you can have 8 tuners + DECA on a SWM8LNB or SWM8. For example, I have 3 DVRs (two tuners each) + 2 receivers + DECA on a SwmLNB and a 1x8 SWM splitter...and I have 2 empty ports on the splitter (5 boxes + SWM).

    I've run into a couple of installers who believe otherwise, so I'd appreciate confirmation.

    Dave
     
  2. Oct 1, 2010 #122 of 503
    DogLover

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    The DECA does NOT count as a tuner. The SWM limit on 8 (or 16 for the SWM16) is based on the limit for it sending the satellite signal. It can only send out 8 (or 16) "channels" of satellite signal.

    The DECA is the network signal that carries MRV. It is on a different frequency as the satellite signal, and therefore doesn't use SWM satellite "channels".
     
  3. Oct 1, 2010 #123 of 503
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    [​IMG]
     

    Attached Files:

  4. Oct 1, 2010 #124 of 503
    TheRatPatrol

    TheRatPatrol Hall Of Fame

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    VOS, whats FSK stand for?

    Thanks
     
  5. Oct 1, 2010 #125 of 503
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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  6. Oct 4, 2010 #126 of 503
    kirthew

    kirthew Mentor

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    Is there a thread for Whole Home DVR? I had an install done... and then added two more boxes and everything I have done has not gotten the 'network' to see the two new boxes... any help would be very much appreciated...
     
  7. Oct 4, 2010 #127 of 503
    The Merg

    The Merg 1*

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    The Connected Home forum is dedicated for Whole Home DVR.

    What are the model numbers of the receivers that you added? When you look at System Setup Info, what is the IP Address, Subnet, Gateway, and DNS of the receivers? Are you manually assigning IP addresses or using DHCP from your router for that? Try to give us as much info as possible about your current setup.

    - Merg
     
  8. mradonis

    mradonis New Member

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    Nov 30, 2007
    Can someone please explain why a deca is needs to be plugged into my router/switch?
     
  9. DogLover

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    Short answer. If you want your boxes to be connected to the internet (for VOD and TV apps), the DECA connected to your router/switch provides that connection. If you do not use that DECA, then your DECA network for MRV will be isolated from your home network and the internet. It will work fine for MRV, but none of the boxes will have access to TV apps and VOD.
     
  10. mradonis

    mradonis New Member

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    Nov 30, 2007

    Thanks for the quick reply. I just had directtv installed yesterday and the tech seemed to wanted to get the job done as quick as possible. I had questioned him about the deca adapter and he said it was not needed becuase he installed the swm at the lnb and that all i needed was a patch cable going from my hr-24 to my switch. i guess I am going to have to call Direct tv to get this sorted out.

    Another quick question is that I have a couple of hr20-700 that I would want to replace the sd receivers they installed to get MRV on them. From what I understande all I need is a DECA adapter for each receiver, is that correct? And are these the same adapters that I would use for my switch for VOD and TV apps, or are they different, and is there any way of convincing Direct tv to give them to me?

    Thanks
     
  11. grog

    grog Godfather

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    FYI: DECA is built into the HR24. No external adapter required for this receiver. :)

     
  12. The Merg

    The Merg 1*

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    You cannot run a patch cable from the HR24 to your router. Plugging in a ethernet cable to the HR24 disables the internal DECA and will remove the HR24 from MRV.

    You need a Broadband DECA to bridge your DECA cloud to your home network.

    As for getting additional DECA's, did you have the Whole Home DVR package installed when you got DirecTV? What is your current setup? As for the HR20-700's you have, are those owned receivers that you had from a previous install or something? Can help you more with answers to those questions.

    - Merg
     
  13. mradonis

    mradonis New Member

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    Nov 30, 2007
    I signed up as a new customer yesterday and the Whole Home DVR package was part of the install. Currently they installed (all new):

    1 - HR-24
    1 - H-24
    2 - D-12

    Yes, I have the HR20-700 from a previous install. I am not sure if they are owned or leased.

    Thanks
     
  14. The Merg

    The Merg 1*

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    If you never had to return them to DirecTV, they are most likely owned. Call DirecTV and request the Access Card Team. If you provide them the RID of the receivers, they can tell you if they are owned and can be activated on your account.

    If they are, you should be able to just swap them in for the D12's. As for the DECA's, as you have the Whole-Home setup already, they might just send you out DECA's and let you self-install, although they may charge you for the DECA's. I believe the cost is normally around $25 each.

    If you are having DirecTV come back out regarding the Broadband DECA issue, you might be able to have the work order include the additional 2 DECA's and have the tech bring them out.

    - Merg
     
  15. mradonis

    mradonis New Member

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    Nov 30, 2007

    Awesome, thanks for the info!

    Mike
     
  16. The Merg

    The Merg 1*

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    NP

    - Merg
     
  17. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    This will work, right?

    [​IMG]
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "Sure".
    There have been some issues with the SWiM PI being too close to the 24 though. If you have any problems with MRV, I would move the SWiM PI to between the two splitters [and then of course move the coax to the right port on the 4-way].
     
  19. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    The PI's been good so far with this setup:

    [​IMG]

    I was just unsure if the 2 way could be added off the 4 way to add a H24.
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I use a 4-way off a 2-way without issues and it really could only have any affect if an 8-way was used.
     

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