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Whole Home DVR Service Information and FAQ

Discussion in 'DIRECTV Connected Home' started by Grentz, May 26, 2010.

  1. mradonis

    mradonis New Member

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    Nov 30, 2007
    I just found out when they did they install, they swapped out my LNB for the SWM ODU, from which I understand is good for only 8 tuners. If I hook up my other DVRs (a total of three now) that will put me at 9 tuners all together. And from what I have been reading is you cannot combine a SWM 8 switch with the SWM ODU LNB, because it would create 2 clouds and break MRV. Is that correct, if so what options do I have? Will I need to swap out the LNB again for so I have the 4 feeds coming back in, and hook it up to a SWM16? Is this something Direct TV will cover when I hook up the other receivers?

    This is the equipment I will have all together after swapping out the two D12's:

    1 - HR24
    1 - H24
    1 - HR21-200
    2 - HR20-700

    Thanks,
    Mike
     
  2. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    Corerct, you cannot have more than 8 tuners with your current LNB. You will need to swap it out for a legacy LNB, run 4 cables down, and use a SWiM16. DirecTV should do the install for you, but they might charge you for the tech visit and/or hardware depending on your account history. Most likely, they will just charge you for the tech visit.

    - Merg
     
  3. mradonis

    mradonis New Member

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    Nov 30, 2007
    Thank you again.
     
  4. richierod

    richierod New Member

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    Sep 21, 2007
    Hi, newbie here. I have had DirecTV for years and finally decided to order the Whole Home service. I got a really great deal where the CSR credited my account (essentially) for the entire cost of the install ( new HR24, new HD receiver , new dish), and gave me 24 mos. of HD service to boot. I'm happy and can't wait to get my service installed.
    My question: Are folks still having trouble with getting an install without Internet access provided? Should I call DirecTV and make sure they are going to install Internet access for the Whole Home service, or is this something that was a bump in the road only early in the roll out? Thanks!
     
  5. Nov 8, 2010 #145 of 503
    terminal33

    terminal33 New Member

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    Feb 21, 2007
    Hello all, I just had Directv installed yesterday. I have an HR24 downstairs and another one upstairs. The installer connected the downstairs one to my router, as well as my phone line. But the WHDVR isn't working. The 2 boxes are not networked. The downstairs one can obviously connect to the internet, but the upstairs one can't.

    The installer told me that all I need is for the downstairs one to be connected to my router and the other box will be networked. But in the Menu it shows that I don't have any networked receivers. Any solutions?

    I keep reading that the HR24 shouldn't be connected directly to a router. But that contradicts what the installer did. Thanks.
     
  6. Nov 8, 2010 #146 of 503
    paul91

    paul91 Legend

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    Sep 27, 2006
    The tech is wrong. To get internet for both receivers there should be a broadband adapter with its seperate coax line and the adapter connected to your router. If you disconnect the ethernet and rerun setup then whole home will work if you have the service but no internet access until the broadband adapter is installed.



     
  7. bubbagumper6

    bubbagumper6 AllStar

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    Aug 13, 2010
    Ok, I'm a little confused here, I just got Directv in August so my receivers are fairly new. I wanted the whole home DVR thing and was looking at it on their website. When I clicked the "What do I need" link, it told me my install was already set up and ready for the whole home DVR so I just went ahead and activated it. I get home and my receivers are asking me to name them, which I did. But I can't seem to get it to work? The receiver in the living room is an HDDVR and the one in the bedroom is just a standard receiver (nonHD). If I go to the menu and select the whole home dvr thing it says that there isn't any receivers networked to it...can someone help? thanks guys
     
  8. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Are you having that issue on both receivers? It sounds like you probably don't have a Broadband DECA. In that case, the receivers generate their own IP address and then have to find each other. The HR24 and the H24 seem to generate IP addresses that are somewhat farther apart than each other so sometimes it can take a little bit before they see each other.

    All this is assuming that your receivers are an HR24 and H24. If this is not the case, you are going to require some additional hardware. Also, if you do have a HR24 and H24 and have one of them hooked up to your home network via ethernet, it will need to be unplugged. With the HR24 and H24 receivers, either all of them have to be connected via ethernet or not for Whole Home to work.

    Another thing to do is to go into Network Setup and test the connection. Verify that the coax connection is good. Once again, this assumes that you are not using ethernet connected to your receivers.

    - Merg
     
  9. bubbagumper6

    bubbagumper6 AllStar

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    Aug 13, 2010
    ah, see my DVR is connected to my network...that sucks I can't keep it networked and use the whole home dvr. Does it need to be networked in order to program my dvr over the computer? Or can that go over this DECA line too?


    EDIT: I've got an HR22 (HD DVR) and an H23 (SD receiver).
     
  10. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    If you are referring to using the DirecTV website or mobile apps for setting up recordings, that is sent via satellite so no Internet connection is required for that.

    - Merg
     
  11. bubbagumper6

    bubbagumper6 AllStar

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    Aug 13, 2010
    Well I unplugged the ethernet cable from my router last night but I still couldn't get it to work....didn't have a lot of time to mess with it though so I'll try and figure it out tonight. I guess the only thing the ethernet cable was needed for was for media server stuff and I hated the way that worked on my DVR anyway so I only use my PS3 for that now.
     
  12. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    After you unplug the ethernet cable, you need to Reset Network Settings so that it will revert to using DECA instead of ethernet. That will also reset the IP address of the receiver to its internal IP address.

    Also, can you confirm that you have an HR24 and H24? If you don't know what you have, press and hold the Info button for 3 seconds so the Setup Info screen comes on. You should see your receiver model and manufacturer numbers.

    - Merg
     
  13. MISpat

    MISpat Legend

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    Apr 21, 2009
    I'm a little confused here. I am 99% certain that model H23 is an HD receiver, but you've mentioned twice that it's an SD receiver. Can you verify the model# and post back? I don't know of any SD receivers that will let you watch programs from your HD-DVR. But if it's the model# you stated, then it should allow you to network them together for whole-home DVR.
     
  14. bubbagumper6

    bubbagumper6 AllStar

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    Aug 13, 2010
    Yes I have an HR22 and an H23 which I realize now is an HD receiver. However I did not ask for it to be an HD receiver, nor am I paying for it to be, so that's why I thought it was an SD receiver...guess I just got lucky and they were out of the SD receivers at the time? Anyway, the reason I know those are the models is because I looked at the front corner of the receiver, down by where the little card sticks in, there's a sticker and it has the model number on them. I didn't reset the network settings yet so I'll do that when I get home :)

    thanks
     
  15. MISpat

    MISpat Legend

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    Apr 21, 2009
    They may have just given it to you at no cost because I believe the current new customer offer is one HD-DVR and one HD receiver. In any case, at least we know you have the right equipment for whole-home.
     
  16. Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    MERG, I didn't know that you can Press and Hold the Info Button and get the Info Screen that way.

    How Quick and Easy is that to do???

    Great Little Tip!!! Thanks.
     
  17. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    Okay. I missed where you stated what receivers you have. With your setup, you would need an ethernet cable connected to each receiver from your router OR you need to have DECAs attached behind each receiver. If you wanted to go the DIY route for the latter, you will need to purchase 2 DECAs, 2 small coax patch cables, and 2 ethernet patch cables. That will get you up an running with MRV.

    Yup. Very quick and easy. (well, 3 seconds quick :))

    - Merg
     
  18. bubbagumper6

    bubbagumper6 AllStar

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    Aug 13, 2010
    Awesome...so when they said "Your setup is already ready for Whole Home DVR" what they really meant was "Your setup is ready except for the part where you have to buy more things and run cables".

    How expensive is the DECA route? I'd rather not have to run an ethernet cable all the way to the bedroom if I can avoid it...


    EDIT: Actually, instead of screwing around with the DECA stuff, I think I'm just going to buy a wireless gaming adapter and use that to connect the bedroom receiver...that will work, correct?
     
  19. MISpat

    MISpat Legend

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    Apr 21, 2009
    I'll let someone else who's tried wireless comment on whether or not it would work but I'll just throw in that I think you'd be better off with hard wired because you are sending high definition video so the extra speed would be well worth it. Even with the DECA setup, rewind and fast forward is sluggish so I can only imagine it would be worse with wireless.

    Didn't you say that you just had a new installation though? I am surprised that they didn't do the whole home installation when they performed the entire install, I thought that was standard now if you ask for it when you sign up. If you have to do it after the fact, they charge $149 to do the DECA install with broadband DECA as well (something you'd need with DECA if you want your receivers connected to the internet as well)
     
  20. bubbagumper6

    bubbagumper6 AllStar

    54
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    Aug 13, 2010
    Well I secured a router for a whopping $17 so I'm going to bridge it for the bedroom, I'll report back with my results. If it doesn't work I'm just going to call Directv and have them cancel the whole home dvr. It's pretty ****ty that it said on the website my setup was ready for the service yet it's obviously not.
     

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