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Whole Home DVR Unable to Activate

Discussion in 'DIRECTV Connected Home' started by dally7777, May 24, 2010.

  1. dally7777

    dally7777 Mentor

    40
    0
    Nov 19, 2008
    Okay,
    I sent an email 5 days ago and got a canned response saying I had to have SwM installed.

    I have SwM installed since 2008.

    I have upgraded my account from Choice Extra+HD DVR to the new one which is a Dollar more.


    So today I reluctantly call:

    The Tech Support CSR sounds very knowledgeable. I read the directions step-by-step from the other Thread about making it "u" for unsupported then logging out and then log back in and enable MRV.

    PROBLEM: It will not allow him to "Enable MRV" after doing the above steps.


    This guy sounded smart........ Is there a New and Improved way?????

    :nono2:

    Thanks for any help!!
     
  2. Yog-Sothoth

    Yog-Sothoth Legend

    102
    0
    Apr 8, 2006
    Which DVRs and receivers do you currently have?
     
  3. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    You need the following minimum or you cannot get whole home dvr service:

    • 1 eligible HD DVR (HR20 & higher)
    • 1 eligible HD Receiver (H21 & higher) or 1 eligible HD DVR (HR20 & higher)
    • HD Access
    • DVR Access

    R22s do not count as an HD DVR

    Choice XTRA plus HDDVR package has been a problem child as well (but you've fixed this part)
     
  4. dally7777

    dally7777 Mentor

    40
    0
    Nov 19, 2008
    I have 3-HR22-100;; and 1-R22
     
  5. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Should be fine for unsupported .. Use the script in the "enable" thread at the top of this forum. Many folks are having success now with E-mail and the folks in the E-mail group should be able to help you. If you've called and failed, you can also call and try again if you'd like. Your setup looks fine.
     
  6. dally7777

    dally7777 Mentor

    40
    0
    Nov 19, 2008
    Thanks Doug,
    I am on the phone right now..... We'll see how this ends......
     
  7. dally7777

    dally7777 Mentor

    40
    0
    Nov 19, 2008
    Well it seems the really smart Tech Support guy didn't complete my upgrade from Choice Extra+HD DVR to the Choice Extra with separate DVR/HD fees.

    That is why it wouldn't let him activate the unsupported.....

    Thanks for the assists!!!!
     

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