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Whole Home failure on HR20-700

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by CliffV, Jul 31, 2012.

  1. CliffV

    CliffV Legend

    259
    0
    Jan 24, 2006
    I have an interesting whole home DVR problem. Here's my configuration:

    HR34-700 Configured to not share recordings
    HR24-500 Configured to share recordings
    HR20-700 Configured to share recordings

    I have a standard SWM configuration with SL-3 SWM dish, power inserter, then 4-way green splitter. The splitter then is connected to each of the DVRs. The setup is connected to my LAN via the RJ-45 on the HR34.

    The HR20 has a DECA adapter connected and is configured for only one tuner so I don't exceed the 8 tuner SWM limit.

    The problem happens while watching shows on the HR20 that were recorded on the HR24. After watching for a few minutes (or hours), I get a popup saying I lost the connection to the HR24. In this state, the whole home status on the HR20 finds the HR34 (and properly says the recordings aren't shared), but doesn't find the HR24. Whole home status on both other DVRs finds the other two DVRs. Rebooting the HR20 temporarily fixes the problem.

    DirecTv tech support tried replacing the DECA adapter on the HR20. That didn't work. They're suggesting I replace the HR20.

    Any other thoughts on what might be happening here? Everything else seems to be workin fine.
     
  2. dettxw

    dettxw MRVing

    4,117
    21
    Nov 21, 2007
    Choctaw, OK
    Loss of connection problems like yours are not uncommon, and are usually fixed by reboot as you have experienced, but from your description is occurring too often. A replacement for the HR20 is certainly worth a try - hopefully you don't have too much unwatched recorded stuff on there, or need the OTA tuner (you can always get an AM21 OTA tuner module for any other DVRs). Will they charge you for the replacement and what will they give you?
     
  3. CliffV

    CliffV Legend

    259
    0
    Jan 24, 2006
    There is nothing on the DVR. It is in our bonus/exercise room and I only record the SyFy channel on it. When I started having the problem, I started recording all my shows on the HR34. I don't do OTA.

    They won't promise a particular model of HD DVR. They are only charging me $20 shipping. They don't want the HR20 back and told me to recycle it.
     

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