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Whole home set-up. Does this make any sense?

Discussion in 'DIRECTV Connected Home' started by pecocus, May 16, 2010.

  1. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    So, the installer was out here today to convert my MRV from my home network to DECA and to replace my multi-switches with SWiM. When he got out here, he realized that I have 5 DVR's and 1 H21. That's when he figured out that an 8 port SWiM wasn't going to work.

    So... he went round and round with his supervisor and Direct TV. Finally they came to the conclusion that they would come back next week. The plan is to keep my two daisy-chained Zinwall 6x8 multi-switches in place and add in something he kept calling a SWiM extender. He claims that by doing that, the whole mess will provide DECA connectivity throughout the house.

    I was under the impression that all switches had to be SWiM for DECA to work. Was I wrong? Does what the installer is telling me make sense to anyone? Assuming it does, does it also mean that I'll have to continue to run two wires to rooms with DVR's?

    Thanks!
     
  2. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

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    Jun 23, 2004
    Mill Creek, WA
    Nope. You must have the SWM-16. No shortcuts.
     
  3. spartanstew

    spartanstew Dry as a bone

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    Nov 16, 2005
    Wylie, Texas
    You have to have a SWM-16
     
  4. dsw2112

    dsw2112 Always Searching

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    Jun 12, 2009
    A SWiM expander is for two SWM8's. This will not do the job as the boxes on one SWM8 switch will not communicate with the boxes on the other (it's the equivilant of two completely separate networks.) The correct path (as others already noted) is a SWM16. Accept nothing less...
     
  5. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    That's what I thought too, but the installer is saying the SWM16 won't be out for two months.
     
  6. dsw2112

    dsw2112 Always Searching

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    They're definitely out. Their warehouse may not have them in stock, but SWM16's are already being installed by techs.
     
  7. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    So... let's assume that they can't get their hands on SWM16's for whatever reason. It sounds like two SWM8's with a SWiM extender would work, yes?
     
  8. Hdhead

    Hdhead Hall Of Fame

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    Another swm16 horror story.:icon_dumm:bang
     
  9. RobertE

    RobertE DIRECTV A-Team

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    NO, as already stated, 2 SWM8's with the expander will not work. You will end up with 2 seperate clouds that will not see each other.
     
  10. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    Then I'm really baffled now... my understanding of the purpose of the SWiM extender was to connect two SWiM switches. I guess the difference is the DECA part.

    Just got off the phone with Direct TV upgrade group and they're saying the two SWM8's with the extender is the way to go if SWM16's aren't available in my area. For whatever reason, they couldn't confirm or deny SWM16 availability.

    Edit: Still arguing with Direct TV over this. Trying to force a SWM16. I've been through Customer Service to Upgrades to Technical Assistance and now she's thinking about sending me to the Network team. Sigh.

    Edit 2: Technical Assistance is now saying that Direct TV will only provide 8 port switches. I'm free to buy a 16 port myself. I'm escalating to a supervisor and hoping.
     
  11. RobertE

    RobertE DIRECTV A-Team

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    Jun 9, 2006
    It won't work. At least not without some fudging.

    Using 2 swm8s with the expander will create 2 seperate clouds. No different than you having a single swm8 and the same for your neighbor across the street. The clouds will never see each other without some sort of bridge.

    The fudge would be would be to connect each swm8 cloud to your home network with a deca adapter. While that will work, it will create a choke point. All traffic from one cloud to the other will have to go through that point.

    The correct way is the SWM16.
     
  12. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    Yep... Direct TV now agrees with you. :) The thing we're arguing about now is that they say they won't provide a SWM16 and I have to buy it myself "elsewhere" if I want one.
     
  13. sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

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    Sep 5, 2006
    Allen, TX
  14. RobertE

    RobertE DIRECTV A-Team

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    Jun 9, 2006
    Baby steps. Getting closer, but they are still wrong. It's on them to supply any and all materials to support your setup.
     
  15. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    I hope they see it the same way. After escalation to a supervisor, she said she was going to "look into it" and call me back.
     
  16. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
  17. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    So... after spending all day on and off the phone with various supervisors, here's the deal...

    1. The local installer can't get their hands on a SWM16 for unknown reasons.
    2. Direct TV is "unable" to ship either them or me a SWM16 because, "they just don't do that".
    3. If I want to spend $300 for a SWM16, they'll install it and credit my account for $100. Note the $200 cost I'm supposed to eat.

    Bottom line is, after being a loyal Direct TV customer for 10 years AND paying for five DVR's and a H21, they aren't willing and/or able to pony up to upgrade me to MRV/DECA.

    I can do the MRV upgrade with my home network, but that's not really the point. It is unbelievable to me that they can't find a SWM16 in the whole stinking world to send to WA state.
     
  18. dsw2112

    dsw2112 Always Searching

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    Give it a couple of weeks and call back. You'll find that miraculously the story has changed and local techs have SWM16's...
     
  19. jsmuga

    jsmuga Godfather

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    New Hope, PA
    That is not true D* installed one for me yesterday.
     
  20. Hdhead

    Hdhead Hall Of Fame

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    Jul 30, 2007
    Something is very wrong here. You could always sue them for false advertising. Seriously I would escalate to the office of the President.
     

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