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Whole home set-up. Does this make any sense?

Discussion in 'DIRECTV Connected Home' started by pecocus, May 16, 2010.

  1. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    So... after lots of "discussion" with the techs supervisor, they have come to the epihony that a SWM16 is required. Furthermore, they have magically found one in thier warehouse (they claim).

    We shall see... supposedly they will be back tomorrow with a SWM16.
     
  2. dsw2112

    dsw2112 Always Searching

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    Jun 12, 2009
    :joy:

    Just make sure they're not referring to this: http://www.solidsignal.com/pview.as...itch-(WB616)&c=Multiswitches&sku=874409000264

    It's not a SWM16 and it will not work...
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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  4. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
  5. barryb

    barryb New Member

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    Aug 26, 2007
    Agreed. I just had one installed today.
     
  6. matsfan

    matsfan AllStar

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    Sep 9, 2006
    This is the exact position I am in right now. Distribution is closed for the night so I am supposed to get a call in the morning on local availability of the SWM16. Installer agreed the current solution will not cut it.
     
  7. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    Well... after 3 different days of techs coming out (costing me 2 days of vacation), numerous hours on the phone arguing with the technicians supervisor and Direct TV and lots of help from you folks, MRV with DECA is up and running.

    It wasn't painless though. Today (3rd day), the tech finally showed up with a SWM16 switch and installed it. Upgraded the DVR's the needed upgraded, hooked up all the DECA boxes, then got to the point where he had to interject the Internet from my router. He didn't know how to do that. He tried various ways, then gave up and said he'd be back tomorrow with some help. He did, however, leave all the pieces and parts. After reviewing this board and the diagrams available, I had it up and running in about 10 minutes.

    Oh yeah... the best part. When the tech couldn't get DECA to work because he wasn't interjecting an Internet connection correctly, he tried to tell me the problem was that the SWM16 wasn't designed to pass DECA signals because of all the legacy ports on them. Sigh.

    Thank you VERY much to all of you that chipped in with advice and knowledge. It was unbelievably difficult, but it's done, thanks to you.
     
  8. dsw2112

    dsw2112 Always Searching

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    Jun 12, 2009
    Congratulations on your CORRECT install! Now you just need to update your sig :D
     
  9. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    Oh yeah!
     
  10. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    As someone else mentioned, you are best off waiting 2-3 weeks and reordering. The problem here is that the local HSP hasn't ordered SWM16s, either because they don't think they need to (and are quickly going to learn that they are wrong), or because they simply don't want to spend the money. And SWM16s are in short supply, and are on allocation (each HSP can only order so many, depending on their recent overall job counts).

    After they screw up a few installs and have a few OOPs (letters to the Office of the President), the HSP will pull their head out and get some SWM16s.

    Again, remember that SWM16s were JUST released and they ARE in short supply. New DirecTV equipment always is.

    Either send an email to Ellen Filipiak, Sr VP of Customer Relations(eafilipiak@directv.com), or just wait a couple of weeks and reorder. No need to get worked up over it OR get screwed on the cost of a SWM16. Ellen's team will get it straightened out, but give them a few days to deal with it, as they're likely getting a flood of issues right now.
     
  11. pecocus

    pecocus DBSTalk Club Member

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    Feb 13, 2006
    Thank you for the advice, but as I noted in the post above, the issue is now resolved.
     

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