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Whole home with CCK?

Discussion in 'DIRECTV Connected Home' started by millertime, Jan 11, 2013.

  1. millertime

    millertime Godfather

    370
    1
    Sep 2, 2007
    OK so Im just about to order another DVR and say forget the whole home DVR with CCK. I had the whole home DVR working fine until I added a CCK and now I have whole home drops and CCK drops. None of it will stay connected for any long period of time. If I eliminate the CCK whole home will be fine. If CCK says connected at bedtime when I get up it will be disconnected. Whole home will work fine for 20 min then freeze and need to be redone. Weird. I have HR24-100 H24-700 and HR20-100
     
  2. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    When you say that you've been doing Whole Home without CCK are you then connecting your receivers via Ethernet or are you not connecting your receivers to your home network at all?

    If the latter and you are using the CCK to try to get your receivers Internet connected, one thing we can try is to use DHCP Reservations or static IP addresses. For whatever reason, some routers and DirecTV receivers don't play nice when using DHCP. Using DHCP Reservations or static IP addresses helps to alleviate that issue.

    Can you provide the make and model of your router as well as the IP addresses of each of your receivers? The IP address can be obtained by pressing and holding the Info button for 3 seconds so the Info & Test screen pops up. Select More Info and scroll down until you find the IP address.

    - Merg
     
  3. dettxw

    dettxw MRVing

    4,117
    21
    Nov 21, 2007
    Choctaw, OK
    To add to what The Merg says is it time to look at upgrading your router (wireless?)? What do you have?

    Your post might imply that you were thinking about getting a HR34 - if so be aware that the HR34 can be plugged into your ethernet network and provide the network connection for all of the DVRs on a SWiM. No CCK required.
     
  4. Krazeyman

    Krazeyman Cool Member

    17
    0
    Oct 28, 2011
    I would also recommend to take a look at the " Lease Time " in the router. When your router gives out the IP address to the equipment, it is on a " Lease " and will expire after the set amount of time. If your lease time is set too low, that will also cause this issue. Allot of netgear router's have a default of a 30 min lease time. I would reccoment to increase that time to at least 24 hours. My own router is set to a 72 hour lease time.
     
  5. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Yup. That's always a good start. If the lease time is short, set it out for as long as you possibly can.

    - Merg
     
  6. millertime

    millertime Godfather

    370
    1
    Sep 2, 2007
    Not sure how to change the lease. Here are my specs:
    HR24 192.168.0.10
    H20 192.168.0.14
    HR20 169.254.6.104

    Netgear Wireless Router CG814WG

    I network connected with internal Deca on the HR24 and H24
    on the HR20-100 I have the external black Deca and a band stop filter
     
  7. Krazeyman

    Krazeyman Cool Member

    17
    0
    Oct 28, 2011
    It's something you will need to change from your computer. Open up a new web browser - in the web adress type in " 192.168.0.0 " or also try " 192.168.0.1 ". It's going to be something along those lines, but once you find the right Ip address, it will bring in a log in screen to log into the netgear router. Type in your username and password and it will somewhere with the IP settings or also look into the DHCP settings.
     
  8. millertime

    millertime Godfather

    370
    1
    Sep 2, 2007
    Merg,
    Do you have anymore suggestions for me.
     
  9. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    Even though I don't have Whole Home setup, I do have a wireless CCK and I been having drops all the time, and I been trying everything, including disconnecting CCK and rebooting wireless router and also defaulting values in the advance network setup to no avail, then I tried something that I never thought of doing which is manually enter the IP address from my other HD DVR HR24 which is Ethernet connected, to the HR22 on wireless CCK also the MAC address,DNS,subnet and default gateway and voila it started working again with no drops on the CCK, But your setup could be different.
     
  10. bobnielsen

    bobnielsen Éminence grise DBSTalk Club

    8,473
    92
    Jun 29, 2006
    Bainbridge...
    This shows that your HR20 is not obtaining its IP address via DHCP from your router and would not match the netmask if the other receivers. Perhaps setting a static IP (outside of the DHCP range of your router) would fix the issue. If you set all of the receivers to use a static IP, lease time would not be a factor in any case.

    I had a Linksys WRT160N router whose DHCP server would periodically stop running That would cause similar issues (I replaced it).
     
  11. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Sorry, forgot to check back in here...

    Your HR20, as mentioned, is not seeing your router in order to get an IP address. Let's make sure that it is connected correctly. If the BSF is in the wrong spot, that would prevent the DECA signal (Ethernet) from getting to the DVR. Can you take a picture of how it is connected or draw one as that would help.

    - Merg
     
  12. millertime

    millertime Godfather

    370
    1
    Sep 2, 2007
    HR20 is back connected with a 192. IP address however everything still drops randomly. How do I change to static IP as I am currently dynamic. might this fix the problem?
     
  13. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    You would go into the Network Settings on the router and manually enter in an IP address. If you do this though, you want to pick an IP address that is not within your DHCP range that the router I using.

    - Merg
     
  14. millertime

    millertime Godfather

    370
    1
    Sep 2, 2007
    Ok I can see where I do it. I just don't know what addreses to use. Do I make one up? Please advise what numbers to use for all fields
     
  15. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    You would need to log into your router to see what the DHCP range ism so that you pick an IP address outside of that range. For the other fields you would just enter in:

    Subnet Mask: 255.255.255.0
    Gateway: 192.168.1.1
    DNS: 192.168.1.1

    If you provide your router make and model, I could probably look up the default DHCP range for you.

    - Merg
     
  16. millertime

    millertime Godfather

    370
    1
    Sep 2, 2007
    Ch814wg
     
  17. millertime

    millertime Godfather

    370
    1
    Sep 2, 2007
    Sorry its netgear cg814wg
     
  18. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    On your router, you have the IP addresses of 192.168.0.2 to 192.168.0.9 available for static IP addresses. You would go to the network setup on each receiver and pick an IP address in the range. The Subnet Mask is 255.255.255.0 and the Nameserver and Gateway will be 192.168.0.1. If you want to alter the DHCP range, follow the below steps.


    For your router you need to go to http://192.168.0.1. The login is "admin" for the user and "password" for the password. You are then going to look for a menu option of "LAN
    IP Setup". You'll see the settings for the starting and ending IP address for DHCP. It defaults to 192.168.0.10 to 192.168.0.253.

    - Merg
     
  19. millertime

    millertime Godfather

    370
    1
    Sep 2, 2007
    So i changed one receiver to a 24 and the other to 34 this morning and they both connected I am hoping this does the trick!
     
  20. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Great. You did alter the DHCP range on your router though so that 24 and 34 are not in the DHCP range anymore, right?

    Let us know how it goes.

    - Merg
     

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