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Why A Reseller?

Discussion in 'DIRECTV General Discussion' started by j3studio, Sep 15, 2008.

  1. j3studio

    j3studio Cool Member

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    Sep 14, 2008
    (I'm a Comcast refugee and brand new to considering a satellite - this is the first of what are probably some really basic questions)

    Why would you use a DirectTV reseller instead of dealing directly with DirectTV themselves?
     
  2. davring

    davring Hall Of Fame

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    Jan 13, 2007
    I personally wouldn't. There may be advantages dealing with a local vendor, service primarily. I never had the need to call a local dealer although many here have had to due to the fact that the sub contractor D* used in their area was not skilled enough to hander the installation.
     
  3. j3studio

    j3studio Cool Member

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    Sep 14, 2008
    Thanks, Dave!
     
  4. davring

    davring Hall Of Fame

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    Jan 13, 2007
    Welcome to DBSTalk! You will find lots of good advice here, don't be bashful...
     
  5. capecodsooner

    capecodsooner Legend

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    Welcome to the forums. :)

    Why use a reseller?

    The only resons I can think of are:

    Impulse buying: Vendor has a booth etc, at the mall, and the wavering customer decides then and there to go with sat service.

    Keeping $$ local: Signs up with the local mom and pop video service with the D* newspaper or print add to keep them in business by keeping the $$ local.

    Service reputation: Local vendor has a great service record in their respective market. Friends or neighbors talk about what a great ontime no hassle installation they had done at their home.

    Promised a "great deal" on free programming during the personal (not to an 800 number from ????) phone call to a local number. Liked the sound of that compared to cold calling D* and playing CSR roulette.

    Four quick ones I could come up with but I just called the 800 number at the time I had my initial install completed.

    Like you I did the research online, for programming, pricing, and hardware requirements and/or availability before I took the plunge.
     
  6. skyviewmark1

    skyviewmark1 Godfather

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    Sep 28, 2006
    Why?

    Hmmm.. Faster Service.. Same Deals.. Keeping your money locally. No dealing with 800 numbers. And in most cases, you get as in my case, someone that has been doing this for 25 years, instead of someone that was flipping hamburgers yesterday.. (yes I know there are some DTV techs that have been around longer). But around here most techs are new to the business..
     
  7. Justin23

    Justin23 Hall Of Fame

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    Jan 10, 2008
    A local dealer will for the most part guarantee their install for a year...

    J
     
  8. j3studio

    j3studio Cool Member

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    Sep 14, 2008
    Thanks for the replies and welcomes, folks!

    A follow-up: how does one go about finding who the good local resellers are? Would it be acceptable to post in this section of the forum asking for folks who had good experiences in the Philadelphia area?
     
  9. Carl Spock

    Carl Spock Superfly

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    I used a reseller when I had my latest HD system installed because I liked their installations. The folks that DirecTV sent, I didn't care for their work. It cost me an extra $79, which I viewed mostly as a gas/mileage charge as they had to come from further away, but I got the same deal on the DVR, dish and installation. I also have somebody local to call if I have problems. That, to me, is worth a lot, more than any protection plan.

    You can always check your yellow pages for names. I knew mine because they had done other installations for me.
     
  10. j3studio

    j3studio Cool Member

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    Sep 14, 2008
    I'm leaning toward finding a local reseller...
     
  11. IDRick

    IDRick Godfather

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    Feb 15, 2007
    If you're a potential new customer, check out the thread on the AAA deal. Save $240 plus other benefits. Unfortunately, you have to go through Directv rather than a local reseller. The URL for this thread is shown below:

    http://www.dbstalk.com/showthread.php?t=116105
     
  12. n3ntj

    n3ntj Hall Of Fame

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    Dec 18, 2006
    Lancaster,...
    I can't think of any reason other than possibly quicker response to a service call. Other than that, I would contact D* directly if I were a new customer or had other questions.
     

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