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Why am I getting empty recordings?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by JerryMeeker, Aug 27, 2013.

  1. JerryMeeker

    JerryMeeker Legend

    227
    1
    Sep 20, 2007
    I have tried twice to record the MTV Music Award program on MTV HD. Each time, it looks like it records successfully. But when I click Play, I immediately get a prompt asking me if I want to delete the program. I believe I have seen reports of this happening to others, but do we have a definitive explanation for why it is happening and a way to avoid it?


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  2. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Perform a menu reset of your receiver and then try recording it again.

    - Merg
     
  3. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    This can happen if the satellite signal is weak or missing when the DVR tries to start recording. Have you checked your signal readings? What model DVR do you have?
     
  4. JerryMeeker

    JerryMeeker Legend

    227
    1
    Sep 20, 2007
    Since my first post, I have tried several things. First of all, I scheduled a recording of the repeat performance of the MTV Music Awards on each of my three DVR's (two HR24-500's and one HR21). When I viewed the three recordings, the recording on the DVR that caused the original problem produced the same result. I was able to see 10-15 seconds of the recording, which was exhibiting severe signal breakup, and then it asked me if I wanted to delete the program.

    On the other two DVR's, the recorded program was completely fine, i.e. no signal breakup, and the recording was intact for its entire two hours.

    I performed a System Test on the DVR (one of the HR24's ), and the System Test completed with an "OK". If there was a signal problem, I was under the impression that the System Test would produce an error.


    According to the TPN_Domestic spreadsheet, MTV HD CH 331 is on D12@103W. I'll check the signal strength of this transponder. However, if the program recorded fine on the other two DVR's which share the same dish and multiswitch, why is the a problem on only one DVR?

    Any guidance would be appreciated.
     
  5. JerryMeeker

    JerryMeeker Legend

    227
    1
    Sep 20, 2007
    I just checked signal strength on 103CA, and the lowest signal is 92 with most being 95. I also re-ran the satellite guided set-up, which completed successfully with no errors.

    I am at a loss.


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  6. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    Try swapping the "bad" HR24 with your good one. Does the good HR24 have the same problem at the bad location? Or does it follow the "bad" DVR?
     
  7. JerryMeeker

    JerryMeeker Legend

    227
    1
    Sep 20, 2007
    Well, the root cause has been identified! For one of the first times in my long history with DTV (customer since 1994), I was hooked up with a very knowledgeable technician who assisted me in isolating what was wrong. I reported earlier that the signal strengths on 103CA were all 92 or better. However, I never opened the Signal Meters display. Sure enough, when viewing the signal strength meters for 103CA, Tuner 1 was only 72%, while Tuner 2 was 96%. After swapping cables (I still have the old 2-coax connection setup) and swapping the B-Band converters, we were able to determine that there is a cabling issue between the multi switch and the B-Band converter. Since it is late in the evening, I'll trouble-shoot all the connections tomorrow morning.

    With the bad cable on tuner 1, I recorded a couple of minutes of a program on MTV DT and played it back. Sure enough, I immediately got the "Do you want to keep or delete" message, indicating the recording was bad.

    I love it when the issue can be isolated like this! And I learned to always view the signal strength meters...


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  8. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    Glad you got it figured out. Keep us posted.
     

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