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Why does DIRECTV make it so hard to cancel HBO

Discussion in 'DIRECTV General Discussion' started by gio12, Sep 8, 2012.

  1. Sep 8, 2012 #1 of 78
    gio12

    gio12 Icon

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    Or other premiums as well. Try to cancel HBO this morning. I get a prompt online to call a number. Call the number and the automated system won't do it. Now the dept is closed until 8am. This is why hate adding HBO or the Sport pack when needed. You can add online, but not cancel. Does DIRECTV know that some customers HATE calling in on things are prefer the ease and speed of online help? Geeeeezzzz.....
     
  2. Sep 8, 2012 #2 of 78
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    It's because they don't want to lose money. Name a business that lets you downgrade or discontinue service without trying to talk you out of it first.
     
  3. Sep 8, 2012 #3 of 78
    jimmie57

    jimmie57 Hall Of Fame

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    I believe they do that so that they can offer to reduce the price for a few months in hopes that you will take the reduced price and then keep the premium channels when the reduction is used up.
     
  4. Sep 8, 2012 #4 of 78
    DC_SnDvl

    DC_SnDvl Godfather

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    They make you call because they don't want you to cancel. These two packages are prime targets for on an off use.
     
  5. Sep 8, 2012 #5 of 78
    lparsons21

    lparsons21 Hall Of Fame

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    Dish Network.

    You can drop premiums online with them, no phone call or chat needed.

    Of course, if you do call in to cancel them, then they will try to get you to keep them with some incentive.
     
  6. Sep 8, 2012 #6 of 78
    vobguy

    vobguy Mentor

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    Sprint - I can downgrade (or upgrade) my plan or most of my features online without speaking to anyone. Makes me more likely to add on features since I know it is easy to turn them off when not needed anymore.
     
  7. Sep 8, 2012 #7 of 78
    jburns

    jburns Cool Member

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    AT&T same thing.
     
  8. Sep 8, 2012 #8 of 78
    tonyd79

    tonyd79 Hall Of Fame

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    Fios. Turn premiums on and off on line.
     
  9. Sep 8, 2012 #9 of 78
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I stand corrected but I'll take DirecTV over the above mentioned service providers.
     
  10. tonyd79

    tonyd79 Hall Of Fame

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    Me too. But they should have all their services configurable from web.
     
  11. F1aReD

    F1aReD AllStar

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    That's exactly what they do. Offered me I think it was $7 off for an extra 3 months? Can't remember the exact price. Would have been great, but I just don't watch premium channels-even when they were free.
     
  12. gio12

    gio12 Icon

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    I can list than you have time to read. Please not an excuse. Let's see, I can change say my phone plan anytime in seconds.
     
  13. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    If their way of doing business bothers you that much you can always switch to another service provider.
     
  14. gio12

    gio12 Icon

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    DIRECTV offer phone service? LOL
     
  15. gio12

    gio12 Icon

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    Jul 31, 2006
    Oh, that the ticket, please. Always the same answer from certain members. Why even make a comment here if God for bid, it's an any way, shape or form of negative on the way DIRECTV does things.

    It's a simple thing, that's all! No business is perfect, but I this say and age, the option should be available. Now I have to sit on hold and wait for CSR to try and convince me to keep it, when the answer no. I assume it's going to be the same hassle when I cable the sports pack after football season :rolleyes
     
  16. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I never stated that. When I posted I'll take DirecTV over other service providers I ment their way of doing business compared to other service providers.
     
  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    My, you're really very emotional. :sure: When I become dissatisfied with a service provider I deal with them directly. I don't go on a website and whine.
     
  18. gio12

    gio12 Icon

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    Just a joke
     
  19. gio12

    gio12 Icon

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    Ok dude! Whatever....like I said...
     
  20. goinsleeper

    goinsleeper Godfather

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    Either way this can also prevent people adding HBO for one night because some movie is coming on, then cancelling the next day and having some penalty for the removal. They could include whatever information needed to inform the customer of the penalty but there's a good chance few people would read it.

    HBO would not enjoy people adding and cancelling their service every few days.
     

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