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Why does DirecTV push reboots during active recordings?

Discussion in 'DIRECTV General Discussion' started by prospero63, Jun 8, 2010.

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  1. Jun 8, 2010 #1 of 75
    prospero63

    prospero63 Godfather

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    So the daily drama has resulted in something I've seen happen at least twice, namely that reboots get pushed that interfere with active recordings. Now, I certainly understand the need for pushing the update (in general terms, in more detailed terms I think it's heavy handed) but why is it that DirecTV's system/process/whatever you want to call it is apparently unable to determine "an active recording is happening right now. Instead of rebooting this instant, let me queue the reboot until the recording is complete"? There's TONS of precedence of other software (or data... or hardware... oh my... <g>) having this functionality. Indeed, pretty much every significant update services I know of is capable of scheduling updates in all kinds of granular fashion. Anyone in the know with any ideas (or care to carry this back as an enhancement request to the DirecTV ENG teams)?
     
  2. Jun 8, 2010 #2 of 75
    spartanstew

    spartanstew Dry as a bone

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    The priority to get it fixed ASAP takes precedence over anything else. Many customers are at work and art totally unaware there was even a problem this morning. Trying to get it fixed before they get home is the most important thing.

    In my case, one of my units was frozen this morning with the record light still on. If the software "fix" didn't go out to units it thought were recording, what would have happened in my case? The fix might have bypassed me and if I had been at work would have come home to a frozen unit, like perhaps could happen to many others.

    The risk of upsetting the people that are recording soap operas and judge judy, is outweighed by fixing as many issues as possible right now.
     
  3. Jun 8, 2010 #3 of 75
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    In fact, for better or worse, the vast majority of people may have been locked up anyway. The fastest and best thing to do was reboot everyone.
     
  4. Jun 8, 2010 #4 of 75
    prospero63

    prospero63 Godfather

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    I agree. That doesn't preclude however exploring whether there is a more effective way to do it. I mean, I can always drive a nail in with a sledgehammer... but if I have a different hammer I can be far more skillful in how I drive that nail...

    It would be nice if they added this to customer enhancement requests.
     
  5. Jun 8, 2010 #5 of 75
    DishDog

    DishDog ke6cdn

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    Now that's :hurah:
     
  6. Jun 8, 2010 #6 of 75
    prospero63

    prospero63 Godfather

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    The time of day is irrelevant though. Let's do this with 2 outs in the 9th inning of the last game of the world series with the tigers down by 1 with bases loaded and a full count. Is the risk of upsetting the people that are waiting to see if the Tigers win their first world series since 1984 outweighed by fixing as many issues as possible right now? Keep in mind, it's happened in the past during prime time. 1? 2? years later and there's still no mechanism to prevent that? Just seems odd to me that there's not been any apparent progress made there...
     
  7. Jun 8, 2010 #7 of 75
    DogLover

    DogLover Hall Of Fame

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    Well, it would be up to the software on the box to accept or delay the reboot. Say the box decides to delay, because it's recording. Then, it hits the condition that is locking it up before it reboots. All of a sudden, no fix.

    The box cannot be trusted to make the decision in this case. It does make the decision for regular, non-emergency upgrades to software (instructions :)). Since the box cannot be trusted, then the signal must force the reboot. After all, DirecTV's servers don't know whether are recording is happening on any particular box. So, the reboot immediately (don't pass go, don't collect $200) command gets sent.

    Better in the middle of the day, than in the middle of prime time.
     
  8. Jun 8, 2010 #8 of 75
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    In that situation we KNOW DIRECTV would wait. They are aware of the World Series, NFL, etc. :)
     
  9. Jun 8, 2010 #9 of 75
    David MacLeod

    David MacLeod New Member

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    seeing as how one of mine had been recording nothing for 2 hours this morning the record flag cannot be trusted
     
  10. Motley

    Motley Mentor

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    How about allowing people to decide when to take a new software update? Put a option in the box that says to confirm yes to update. That way people who know what they are doing can have a bit of control over it. I could run this update tonight when I'm home so I can be there to do damage control. Now I am at work and my system has rebooted once or twice and I have no idea if the stuff I set to record tonight will work and I won't be home until after the recording starts.
     
  11. David MacLeod

    David MacLeod New Member

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    think about it, with a guide data error would that stuff have recorded anyway?
    to fix the guide so it would record stuff it needed to perform this.
    even those that flushed this morning may not have had updated data, we just had enough to run the units and easily could have hit the freezes again at 8 pm.
     
  12. prospero63

    prospero63 Godfather

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    I don't know if that's the case. Honestly, I don't know if anyone on this forum knows the answer. I mean, I'm saying "flag" but what's important is the requirement, not the mechanism.

    Requirement: Provide a mechanism to check a receiver and determine whether it is actively recording. If it is, delay the reboot. If it isn't, or if the determination can't be made, reboot immediately. Ideally as a middle point provide UI interaction that allows a user currently watching programming on the receiver to accept or delay the reboot request.

    From the requirement, let the propeller-heads figure out the best way to achieve the requirement...
     
  13. Hutchinshouse

    Hutchinshouse Hall Of Fame

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    Better to do it (reboot) now than during the NBA finals. :D Go Lakers!
     
  14. Jon J

    Jon J Grouch Extrordinaire

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    Tigers?
     
  15. prospero63

    prospero63 Godfather

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    Detroit. I know, it was a completely ridiculous example (Tigers... in the world series... <ozzie>please,/ozzie>...) but since the OP had a Detroit Tigers avatar I figured it would illustrate my point that the time (Judge Judy, how on earth will I find out who gets custody of the community tooth) of the reboot doesn't matter.
     
  16. SomeRandomIdiot

    SomeRandomIdiot Godfather

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    Actually, the box DOES ask prior to firmware updates - to ok or later. If you tell it later, it then asks approximately every 30 minutes until you do not hit later. At that point it updates the firmware.

    That has nothing to do with a Systemwide Reboot however.
     
  17. forecheck

    forecheck Legend

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    I do agree that in order for Directv to know all receivers were "fixed" they had to push a reboot to everyone, recording or not. That also helps tech support to know everyone should now be rebooted. And I think they did it at a good time, at 56 minutes past the hour, so the dvr should have been up and running near the top of the hour.
     
  18. ziggy29

    ziggy29 Icon

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    On the flip side, you've missed the last critical couple minutes of a drama that's been recording for 56 minutes, when everything is resolved....
     
  19. tonyd79

    tonyd79 Hall Of Fame

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    Well, since most programs are soaps that are dramas at that time, they NEVER resolve anything (and are usually done by 55 minutes anyway). Movies and other shows (cable networks) are on several times so you can get them later (would be a nice feature if the box detects a partial recording and gets the next one available of the same program but that is a different discussion and could help with rain fade as well).

    Since there were several reports of boxes freezing while recording, there is no way they could ask the box if it was recording. Just hit it. At that time of the hour you will usually get nothing but commercials except on PBS, movie channels and Smithsonian, if they are running a show through the top of the hour. Then the box picks up the rest after reboot.
     
  20. prospero63

    prospero63 Godfather

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    That logic doesn't hold up. If the box doesn't respond, reboot. If it does respond though, then it's highly probable that a reboot isn't needed right that instant, and it can be delayed.
     
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