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Why does DirecTV push reboots during active recordings?

Discussion in 'DIRECTV General Discussion' started by prospero63, Jun 8, 2010.

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  1. johns70

    johns70 Legend

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    Let's just give up trying to answer this one. I don't think prospero63 is going to be happy with anything we say. :nono:

    No matter when they do it people will complain.
    Why do they do it during the day ?! :mad:
    Why do they do it during the night ?! :mad:
    Why do they do it at 3:00am ?! :mad:
    Why does it ask me when it can reboot ?! :mad:
    Why did it reboot while I was watching a recording ?! :mad:
    Why did it reboot when it was recording something ?! :mad:

    WHY ?! WHY ?! WHY ?! :mad: :mad: :mad:
     
  2. prospero63

    prospero63 Godfather

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    Yes, why seek any improvement. By golly, as long as DirecTV can claim to be better than Comcast, why that's good enough!!! :rolleyes:
     
  3. Carl Spock

    Carl Spock Superfly

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    Prospero, no doubt you asked a valid question. You even accepted Doug's best-of-bad-options explanation upthread.

    Where are all the old T-shirts that read "Question Authority"?
     
  4. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Let's be real...Directv isn't going to care what us satellite TV dorks think about why they push reboots when they do. ;)
     
  5. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    That's a bit of a harsh way of putting it, but not totally inaccurate. Probably 99% of people took a more passive approach than we did yesterday, and the push reboots were the fastest way to get all of them back up and running.
     
  6. RunnerFL

    RunnerFL Well-Known Member

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    And what about those customers trying to watch the World Series that can't because their DVR is locked up and they don't know a reboot/guide flush will fix it?
     
  7. RunnerFL

    RunnerFL Well-Known Member

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    Yesterday's issue had nothing to do with a firmware update, it was bad guide data that needed to be flushed. The fact that DVRs were upgraded that same night is pure coincidence.
     
  8. RunnerFL

    RunnerFL Well-Known Member

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    This brings up a thought I had yesterday during all of this. My HR24 wasn't affected by the issue. That brings up the question of whether or not there is something new in the 24's that is not in the other units that can "self repair" this guide data issue.

    So maybe if everyone had HR24's the issue wouldn't have happened. :D
     
  9. prospero63

    prospero63 Godfather

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    And that's a real problem with DirecTV. They've got so many customers willing to roll over, they have zero incentive to actually do anything to improve their customer service. It goes right back to why I think it's the responsibility of the consumer to wield the only influence they have, and seek credits for situations like this. I mean, you have folks outright saying there's no oversight of guide data, that no one is responsible for content, etc. All these little things add up to the failures of yesterday (and beyond and the future).
     
  10. prospero63

    prospero63 Godfather

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    What about them? What part of what I have said implies that DirecTV shouldn't push reboots ever, in any circumstances?
     
  11. prospero63

    prospero63 Godfather

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    I don't want to find the reference, but someone "in the know" (it may have been Stuart though) pointed out that some HR24's did in fact have the problem.
     
  12. RunnerFL

    RunnerFL Well-Known Member

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    Your earlier post stated they shouldn't push a reboot during an event such as the World Series so you don't miss the game. What about those who can't watch it without the pushed reboot? Or does it only matter that you get to watch the game?
     
  13. prospero63

    prospero63 Godfather

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    Actually, I don't think I said that at all. What I did was use the world series as an example of a type of event that the poster I was replying to might not be so passe about missing. I did that in response to a general attitude of "well, the only thing missed in the middle of the day is Judge Judy so get over it".

    If you actually take the time to read what I have written, I've never said DirecTV shouldn't push reboots. I've said that the push system should be more intelligent so that if at all possible it avoids rebooting systems that don't need it and avoids rebooting during times that a program is scheduled to record. Nothing more sinister or selfish than that.
     
  14. RunnerFL

    RunnerFL Well-Known Member

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    Oh I took the time to read what you wrote, if I hadn't I wouldn't have quoted it. You were saying you would be upset if the reboot happened in the middle of the World Series. My question, which you still haven't answered, is what if others couldn't even watch the World Series without the reboot that would disrupt your viewing of it?
     
  15. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Yes, I know that some HR24s were affected. For the record mine were not, but I can't tell you why.
     
  16. Stanley Kritzik

    Stanley Kritzik Legend

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    "If it were done when 'tis done, then 'twere well
    it were done quickly."

    Macbeth didn't wait when he had a "messy" job to do. The fact that he's burning in Hell for eternity is, of course, another matter.

    Stan
     
  17. prospero63

    prospero63 Godfather

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    Nah, it's pretty clear you aren't reading anything. I've already answered this.
     
  18. RunnerFL

    RunnerFL Well-Known Member

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    No, you haven't but I give up.... You're obviously skirting around the issue because you're only concern is you.
     
  19. HarleyD

    HarleyD Hall Of Fame

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    Bet you didn't get your dime from D* yet either.
     
  20. prospero63

    prospero63 Godfather

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    Actually, I got 150 dimes. Read on here that someone else got 300 dimes.
     
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