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Why has Pandora stopped working?

Discussion in 'DIRECTV General Discussion' started by I WANT MORE, Apr 18, 2017.

  1. I WANT MORE

    I WANT MORE CowboySooner

    1,332
    43
    Oct 3, 2006
    Northern plains
    I have an HR54, HR24s, and C61Ks.
    Pandora no longer works on the HR24s.
    I receive the following message: "There was a problem connecting to the internet. Please test your connection."
    My internet connection is fine.
     
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,426
    503
    May 17, 2010
    USA
    Just checked and am not experiencing any issues with Pandora. Try resetting your HR24s.
     
  3. richall01

    richall01 Godfather

    373
    6
    Sep 30, 2007
    South Georgia
    Push the dash - and see if internet is connected. You may have to re connect to internet.

    Sent from my XT1609 using Tapatalk
     
  4. I WANT MORE

    I WANT MORE CowboySooner

    1,332
    43
    Oct 3, 2006
    Northern plains
    Have reset them several times.
    Did clearmybox
    dash button = SWiM Connected,
    Internet: Connected
     
  5. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,426
    503
    May 17, 2010
    USA
    Have you checked your Network Settings in the System Info Menu?
     
  6. I WANT MORE

    I WANT MORE CowboySooner

    1,332
    43
    Oct 3, 2006
    Northern plains
    Yup. All other apps work just fine.
    Pandora works without issue on the HR54 and the C61k.
    I don't think I'm the only one with this issue, just trying to get a feel for how widespread it is and if anyone that had the issue was able to resolve it.
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

    26,893
    513
    Feb 22, 2007
    Piscataway, NJ
    I'm getting the same message the TS is. Nothing wrong with my internet connection or speed (200+ down).

    Rich
     
  8. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,426
    503
    May 17, 2010
    USA
    Interesting. I just checked again and am not experiencing any issues with Pandora.
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

    26,893
    513
    Feb 22, 2007
    Piscataway, NJ
    Well, I did use a 24-500, perhaps the wackiest of the HRs. I didn't try the Genie.

    Rich
     
  10. mfmathis

    mfmathis Mentor

    89
    4
    Oct 5, 2007
    Chapmanville...
    My Pandora has not worked for about 5 weeks or more. I have reset my HR24-100, tried clearmybox and nothing helps. Keep getting message to check my Internet connection, but it is connected and working just fine. I noticed that it is the exact same error message if you try to access the YouTube app, which has not functioned for awhile now. I wish they would fix this problem with Pandora.

    Sent from my SAMSUNG-SM-G900A using Tapatalk
     
    I WANT MORE likes this.
  11. codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

    1,009
    35
    Mar 29, 2006
    Wisconsin
    Same issue here on my HR24-100's. Did everything I possibly could, resetting network, etc. Same issue. My TVapps are working fine, On Demand is working fine, system test shows no errors, but getting the 'problem connecting to the internet' nag on the screen for Pandora. Please fix this!!
     
  12. codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

    1,009
    35
    Mar 29, 2006
    Wisconsin
    Software update 0x0b08 on 4/18/17 for some of my HR24's did not fix the issue. Obviously not a priority for the Death Star.......:(
     
  13. makaiguy

    makaiguy Icon

    891
    33
    Sep 24, 2007
    Aiken, SC
    Ditto here. HR24/500. 0xb08 4/19
     
  14. shy007

    shy007 Legend/Supporter DBSTalk Gold Club

    340
    4
    Apr 11, 2003
    Not working on my HR24/100 and I have the latest update. The customer service has disappeared since AT&T took over.
     
  15. codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

    1,009
    35
    Mar 29, 2006
    Wisconsin
    Well it's still kind of there, it just moved overseas, and they can't fix things from there........:eek:
     
  16. texasbrit

    texasbrit Well-Known Member

    5,110
    89
    Aug 9, 2006
    OK on Genie, not on my HR24..
     
  17. pixlpush

    pixlpush Cool Member

    21
    2
    Jun 24, 2007
    Pandora not working on my hr22/100 on software version 0xb08 either. I discovered this last night 4-22-2017. Please lets us know if you find a solution.

    Just reported to Directv and they say they've escalated it but no more information than that. Everyone keep on them to fix it.
     
    Last edited: Apr 23, 2017
    I WANT MORE likes this.
  18. peds48

    peds48 Genius. DBSTalk Club

    19,863
    1,045
    Jan 10, 2008
    NY
    Known issue.

    [​IMG]


    Sent from my iPhone using Tapatalk
     
  19. codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

    1,009
    35
    Mar 29, 2006
    Wisconsin
    Perhaps if we complain to Pandora instead of DirecTV, that ours and tens of thousands of other DirecTV customers are no longer able to use Pandora using basic HD-DVR's, then maybe some action will be taken by DirecTV to actually attempt to fix the issue. It's been weeks now, and again.....it doesn't seem that they care that it's not working. Thanks yet again Death Star...:thumbsdown:
     

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