This problem has been happening since the day my HR22s were installed. Sometimes it works fine sometimes not. Sometimes a ‘New and improved’ firmware release will make the problem worse then the next release improves the problem… At least for a while then the trouble returns. They are no doubt aware of this problem because it has been around for at least 2 years maybe longer. If they are working on it the problem must be a very very low priority. I wouldn’t count on these types of troubles going away – at least with the HR21/22/23 receivers…. For the most part the HR20s don’t seem to exhibit this problem. Hopefully the HR24 is fast enough that it can pay attention to the remote while it is doing something else. My suggestion would be as above – hit ‘info’ first then the channel you want.