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Why is changing the channel so difficult?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by stlmike, Apr 23, 2010.

  1. May 9, 2010 #81 of 163
    dminches

    dminches Godfather

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    Did I not read my service agreement with DTV correctly? I didn't realize that I needed to post complaints in the issues forum. I think there has been enough "whining" by others where if DTV cared (and I am not saying they don't) they would know by now. I did not need to pile on and say "yea, me too."

    Just to be clear, I did not say that your description of your experience was inaccurate. So, there is no need to defend yourself. I just didn't think that calling someone's complaint about the unit as "whining" was unnecessary.

    It seems to me that all you CE guys are more often than not defending DTV, their hardware and their software. Maybe if I was in the club I'd do the same, but I just sense a bit of bias. I never felt this way when things were being discussed in the TiVo forums.

    P.S. Full disclosure. I've been a customer of DTV for well over 15 years. I love the system and have supported them for all these years. But when their hardware lags in quality I call it like I see it. There is no reason why it should be difficult to change channels. And too many people have that issue.
     
  2. May 9, 2010 #82 of 163
    VaJim

    VaJim Godfather

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    ...let me add my 2 cents to this topic.

    I'm currently on my 4th call within the last week concerning slow remote response to my 2 HR-21-700. Some of the things DTV said to do are;

    1. Change all native settings to OFF. OK...done

    2. Unplug the DVR from the surge protector. This was after it completely locked up. The unlpug/replug amounts to nothing more than another way to do a reset.

    3. This afternoon DTV told me to do the scandisk (down arror/record). The CSR said it would reformat the disk. It scanned the disk but left all of the recordings intact. Another fancy way to get me to reboot. No errors.

    So now I'm waiting which will probably be another 3-4 days before it bogs down again. I wonder what the next step I will told to perform?

    These machines are 2 years old.

    DTV acts like they HATE to send me a replacement DVR.:nono2:

    ...the other things that bugs me, is when you call DTV, they make it sound like I'm the only one having this problem. That's not true is it?
     
  3. May 9, 2010 #83 of 163
    RAD

    RAD Well-Known Member

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    Dripping...
    dminches and VaJim, I agree that the HD DVR's can be trying at times. Some times no problems changing channels at all, other times it can take 6 or 7 times entering the channel number before it takes.

    To help get this resolved maybe you might be interested/willing to join in the Cutting Edge program, if you aren't already. This would allow you to assist in the testing of new versions of the software and report problem/issues with it while it's still in the development stage. Maybe the more people that can provide feedback on this issue would help DirecTV fix it quicker. If interested check out the Cutting Edge section of this forum.
     
  4. May 9, 2010 #84 of 163
    dminches

    dminches Godfather

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    Thanks for your fair comment. I thought about doing this at one point but didn't because I only had 1 HD DVR. I am game. How do I join?
     
  5. May 9, 2010 #85 of 163
    RAD

    RAD Well-Known Member

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    Your welcome. If you want to find out more review the threads at http://www.dbstalk.com/forumdisplay.php?f=171 for how the program works and the rules if you decide you want to proceed. If you do, welcome to the group.
     
  6. May 9, 2010 #86 of 163
    Carl Spock

    Carl Spock Superfly

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    First, I rarely have this problem, and when I do, I attribute it to a fat finger. If we're lucky, I won't crash the stock market trying to punch in ESPN.

    Beyond that, IR is just plain funky. Sometimes it simply doesn't want to work. I've used IR extender and repeating systems for over 30 years now, having installed and trouble-shooted dozens of them, and even the best of them get weird every now and then. I will be SO glad when we get to the next technology and every piece of electronics in your house has an IP address. It should make remote control much more reliable.

    Clearly from posts here DirecTV has an intermittant problem with channel change, but if yours is more of a problem than not, I would strongly suggest you look for some interference affecting your system. Where that interference would be coming from is a conversation we could have here, but might be more appropriate in another thread.
     
  7. May 9, 2010 #87 of 163
    Mike Greer

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    DirecTV is fully aware of the slow response troubles of their HR boxes. Anyone that doesn’t have some religious belief in DirecTV knows about the troubles. I know this only because this has been a wide spread intermittent trouble spot for years. If they were stupid enough to not know about it they would have been out of business years ago.

    If they haven't fixed it yet they are not going to fix it.

    It sucks - I hate it right along with many others that have problems with their receivers - but the HR2x boxes have had performance troubles from day 1. And the last day of the last HR21/22/23 in service will still have performance troubles.

    I don't know why this is - maybe the engineers that designed the things could explain but it is not causing any financial pain to DirecTV so they are not going to spend any money fixing it.

    Here's to hoping that the HR24 is quick and doesn't introduce any new troubles!
     
  8. May 9, 2010 #88 of 163
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The strange thing/part is while some have these problems, others don't at all. I'd be here bitching my head off if any of mine were too, but any issues I ever had went away in the spring of '07.
    I use RF because my LCD TV outputs so much IR that any remote using it has problems.
     
  9. May 9, 2010 #89 of 163
    Lord Vader

    Lord Vader Supreme Member

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    I've been a member of the CE group for some time, and I can say that it doesn't matter. My HR20s, HR21s, and HR22s all experience painfully slow responsiveness.
     
  10. May 10, 2010 #90 of 163
    Mike Greer

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    Yep - tried bitching my head off! I finally just gave up and accepted that my 3 HR22s will always be slow and unresponsive at least 50% of the time!

    Oh and it doesn't matter if you use RF or IR - problem is both ways....
     
  11. May 10, 2010 #91 of 163
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "I guess" it doesn't matter for you, but it sure did/does for me.
    My HR21 was "slightly" slower than my HR20, but this was like a half sec longer, or what I needed to do was slow down the button pressing by about a half sec compared to when I was using my HR20.
    The HR22 & 21 are the same but for the larger drive.
    Now that I use my HR24 mostly, going back to the HR20 "feels like" my old 21 did.
    I guess only time will tell if those that have this slowness will also find it with the HR24. "I'd say" if they do, it would tend to suggest it has more to do with the environment these are being used in than the hardware itself, but :shrug:
    If all the receivers were as bad as some seem to feel theirs are, then there wouldn't be as many sold/leased as there are.
     
  12. May 10, 2010 #92 of 163
    camo

    camo Godfather

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    My HR20-700 changes within 3 seconds even going through AV Onkyo receiver. I turned off native and matched the Onkyo output 1080i and everything works wonderful. Hope my new HR24 works just as well. Should be here this week. When I had the HR20 in native it took 5-7 seconds changing channels.
     
  13. May 10, 2010 #93 of 163
    Mike Greer

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    Didn't mean to suggest that no one had trouble with LCD backlights etc causing interference just that the remote 'delay' doesn't change either way.

    I think that there are plenty of people that have 'slow' HR2x receivers but are not bothered by it. My neighbor's HR23 is just as painful to use as my HR22s are but he doesn't notice. Go figure! Some people care some people don't. DirecTV is obviously not hurting for $$$ or customers and because money is the bottom line there is no need to spend any money or time speeding them up.

    I'm not sure how some people have super-charged boxes. I have yet to see any HR21/22/23 anywhere (neighbors, Best Buy, other retailers) that I would consider 'acceptable' in the speed department.

    I ordered an HR24 and have high hopes that they were able to overcome the response problems by using faster hardware. If the HR24 turns out to have the same troubles I'll trade the troubles of DirecTV for the troubles of Dish Network to get the speed and a few things I miss from Dish. From reports here I suspect I'll be happy with the speed of the HR24 - my only concern is that the reports of 'speed' on the HR24 have only come from people that don't see a problem with the speed of the other receivers.
     
  14. May 10, 2010 #94 of 163
    Mike Greer

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    Channel changes are slow but that's not the trouble we are talking about here. We are talking about the inability to always be able to pick up the remote, hit 337 and have the recevier go to channel 337. Many get 3 or 37 or 3 then 37....
     
  15. May 10, 2010 #95 of 163
    camo

    camo Godfather

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    After I changed my remote over to RF it no longer does that. But I'm only 8' from the receiver. It was pain when in IR mode.
     
  16. May 10, 2010 #96 of 163
    hasan

    hasan Well-Known Member

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    I don't consider anyone posting channel entry hiccups, whining.

    Whether an individual has posted the problem in the "issues" section is not a fair test of whether they are genuinely interested in seeing and helping the box performance improve. The issue is so old, and so often reported, that many have stopped reporting it, or have just accepted that the problem will come and go, and resign themselves to work-arounds.

    Further, it is always a slippery slope to assign motivation to someone's posts, not to mention negatively characterizing (whining) people's legitimate concerns.

    We always face the problem of hyperbole in these forums. For one person, the boxes are pieces of crap, for another, legitimate concerns are characterized as whining.

    Neither of these approaches is particularly helpful, nor in my experience are they accurate. The HR series is far from crappy, and most complaints/criticism is just as far from whining.

    Let's play nice together and move the development of these boxes forward.
     
  17. May 10, 2010 #97 of 163
    TheRatPatrol

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    I still suggest typing in a 0 before the channel number. I just typed in 5 different random channel numbers with a 0 and all came up correctly. When I went to type in the 6th channel number with no 0 I had issues. I know having to type a 0 before the channel number is an extra step, but it works, at least for me.
     
  18. May 10, 2010 #98 of 163
    Carl Spock

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    This is a standard trick with IR programming. Some pieces respond well to it. I have a Sony CD changer that completely ignores any IR command when it hasn't seen one in a while, even if it is active and playing music. I have to use this trick (I use Power On as the first, dummy command as that's always appropriate) to get it to even pause when it's playing a CD. I've ended up making many remote commands two step macros, with the dummy command coming first to wake up the changer.
     
  19. May 10, 2010 #99 of 163
    Richierich

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    My HR24-500 works Flawlessly when Keying in the numbers and the channel changes in about 3 seconds so it is definitely Faster and Better than my other HR2X DVRs.

    With my other DVRs I Hit the Guide Button and then Enter the Numbers and it accepts them that way with no problem and then I Hit The Enter Button and it changes the channel.

    I believe the Faster CPU solves that Remote Sluggishness Problem as well as other inherent problems related to an Overworked CPU!!!
     
  20. dminches

    dminches Godfather

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    Hasan, thanks for your comments.

    It is good to hear that the HR24 may be a nice improvement. How are people dealing with the fact that a change to a new receiver means you lose all your recordings? That's the part that is most painful for me. Maybe this is the biggest reason to embrace MRV. Record everything on at least 2 DVRs so if you have to swap out one you don't lose everything.
     

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