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Why is Directv telling me I need an install to swap out my Genie

3K views 52 replies 14 participants last post by  James Long 
#1 ·
Just wondering peoples experience. I was offered the free Genie upgrade due to the discontinue service of the Genie go. I also got offered the newest Genie which is 4k. This is great because I have a 4k tv and it is one that does not need the C61K. If the only thing that is needed is to swap out the Genie box, why is Directv want me to pay $50 for an install? Just confused since the security of HDCP 2.2 is built into the devices.

Any thoughts?
 
#46 ·
No I did not. I laid out the price together then detail each of them.

Again no matter how you want to spin this, you are incorrect. Keep moving on.....

Easy, have the 34 service swap via a truck roll. All the tech nicely to install a 54. Then call DIRECTV to add the C61K. Should be at most $149. $99 for the client and $49 for the service call. Plus the tip for the installer.

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#48 ·
Nope, not at all.

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#53 ·
That's enough.
 
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