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Why is Directv telling me I need an install to swap out my Genie

3K views 52 replies 14 participants last post by  James Long 
#1 ·
Just wondering peoples experience. I was offered the free Genie upgrade due to the discontinue service of the Genie go. I also got offered the newest Genie which is 4k. This is great because I have a 4k tv and it is one that does not need the C61K. If the only thing that is needed is to swap out the Genie box, why is Directv want me to pay $50 for an install? Just confused since the security of HDCP 2.2 is built into the devices.

Any thoughts?
 
#5 ·
This is what I was told:
the tech needs to actually activate that in the the receiver for the account. We are not able to ship out those receivers and have them work in 4k, the technician has to do it.

The tech needs to turn on the 4k at the box? just seems odd
 
#6 ·
goondog71 said:
This is what I was told:
the tech needs to actually activate that in the the receiver for the account. We are not able to ship out those receivers and have them work in 4k, the technician has to do it.

The tech needs to turn on the 4k at the box? just seems odd
I am a Tech, Can I do it.
All I need is the instructions.
I was under the impression, features were activated from Customer Service or Tech Support.
The technicians always tell me they can't do this stuff, it has to be from a placed Order, then the office will activate it.
 
#9 ·
goondog71 said:
Just wondering peoples experience. I was offered the free Genie upgrade due to the discontinue service of the Genie go. I also got offered the newest Genie which is 4k. This is great because I have a 4k tv and it is one that does not need the C61K. If the only thing that is needed is to swap out the Genie box, why is Directv want me to pay $50 for an install? Just confused since the security of HDCP 2.2 is built into the devices.

Any thoughts?
The newest GENIE is the HR-54 ($ 7.00)
It is NOT 4-K
You need it - PLUS a mini Genie that works with 4-K ($ 7.00)
They are $ 7.00 each per Month. = $ 14.00 for (1) TV
Even if you have a NEW TV that does NOT need the C-61-K mini genie, you will still be charged $7.00 in addition to the MAIN GENIE
 
#24 ·
I have been a DTV customer for 20yrs+, I have a Gen 1 Gennie (HR34) and 3 C31 Minis.
I called DTV and asked to upgrade to 4k services and was told it would cost me ~$650!!!!
I even highlighted, I only want/need 4k in the main TV room.
That is the *upgrade* price for a 20yrs+ customer, with your existing equipment[!]

Not too optimistic on this 4k stuff via DTV right now. Will work with the internet for now.
 
#11 ·
You will need a a C61K or a 4K RVU. No current DirecTV receiver can display 4K without one. The HR54 is the only Genie that can display real-time broadcast 4K, through the C61K or RVU. The HR44 can only record 4K and them play it back through the C61K or RVU. Part of the install is to replace the LNB with a one capable of the new Reverse Band for future 4K.
 
#12 ·
tomspeer46 said:
You will need a a C61K. No current DirecTV receiver can display 4K without one. The HR54 is the only Genie that can display real-time broadcast 4K, through the C61K. The HR44 can only record 4K and them play it back through the C61K.
No most of the samsung and LG 2016 4K tvs have teh RVU built in so no C61k is needed
 
#14 ·
tomspeer46 said:
You will need a a C61K or a 4K RVU. No current DirecTV receiver can display 4K without one. The HR54 is the only Genie that can display real-time broadcast 4K, through the C61K or RVU. The HR44 can only record 4K and them play it back through the C61K or RVU. Part of the install is to replace the LNB with a one capable of the new Reverse Band for future 4K.
Will the HR-44 play back in 4-K ?
 
#20 ·
ragweed10 said:
there is really no technical reason why the HR44 cant send those channels to either the C61K or a 4K RVU TV. The real reason is that the HR54 is classified as being a 4K SKU which is needed to activate the 4K service flag on a customer account.

So to sum up, the why is because DIRECTV said so. No other reason.

Sent from my iPhone using Tapatalk
 
#21 ·
goondog71 said:
No most of the samsung and LG 2016 4K tvs have teh RVU built in so no C61k is needed
RVU TVs still carry a monthly fee, same as any other DIRECTV client or receiver.

Sent from my iPhone using Tapatalk
 
#22 ·
peds48 said:
there is really no technical reason why the HR44 cant send those channels to either the C61K or a 4K RVU TV. The real reason is that the HR54 is classified as being a 4K SKU which is needed to activate the 4K service flag on a customer account.

So to sum up, the why is because DIRECTV said so. No other reason.

Sent from my iPhone using Tapatalk
I BUY THAT !!!!!
 
#31 ·
My HR34 finally took a dump last week. I have the standard PP so I called for a replacement. All good. Called Sunday rolled Tuesday. Was asked if I had HD or UHD. Told them UHD. Was told I would need a C61K and it would add $7 to bill. I asked about RVU and was told I could go that way but still $7.

Installer called to show up early. Quick swap out and set-up. Asked if I wanted a free upgrade on my 3 owned HR24's as I was qualified. Passed as I didn't want to lose all recordings at the same time. I asked if I would get a return kit or did they even want it back. Was told he has to take it with him. I was hoping for a chance to clear the box before sending it back.

During the final spiel was told this was a free upgrade and would incur a two year contract. I'm thinking here we go again. I related to him the PP replacement wouldn't be an HR34 in any case. He called in and relayed to me the install was an upgrade and if I didn't want it he would have to uninstall new equipment and come back later with an "equivalent" box. My choice. As it was free and right before T-day I signed.

I forgot to mention he did not do anything to the dish/LNB. Am I coming up short for 4K?
 
#36 ·
If it was a 4K upgrade you should have received a 3D2 or 5D2 Reverse Band capable LNB for future-proofing.

Call back and let them know ...

Also interesting how they consider swapping out your HR24s for what I assume were Genie Minis is considered an "upgrade." Since you would have been actually losing functionality by changing from DVRs to clients.

Sent from my LGMS550 using Tapatalk
 
#39 ·
I've noticed a huge trend lately where csr's are doing upgrades instead of replacements, simply because the customer is eligible for their free upgrade and leading the customer to believe it's a replacement and not an upgrade, so not informing them of the 24 month committment, and these are getting through the third party verification agents too.

Sent from my SAMSUNG-SM-N900A using Tapatalk
 
#43 ·
If it was a 4K upgrade you should have received a 3D2 or 5D2 Reverse Band capable LNB for future-proofing.

Call back and let them know ...

Also interesting how they consider swapping out your HR24s for what I assume were Genie Minis is considered an "upgrade." Since you would have been actually losing functionality by changing from DVRs to clients.

Sent from my LGMS550 using Tapatalk
Thanks for the tip. The installer did ask to look at my dish. His view was from the ground and behind the dish. Said I was good to go. Will give a call back.

I may have misspoke about the HR24's being referenced as upgrades. It could have been swap or replace. I did ask him what the latest/newer HR was and said there wasn't one, just new stock HR24's as mine were a bit long in the tooth. Mini's were not in the mix
 
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