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Why the screensaver when tv is not on ?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jhillestad, Feb 18, 2008.

  1. bryancpa

    bryancpa Cool Member

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    Jul 13, 2007
    I just upgraded last weekend from HR10 to HR21-100. Last night the screensaver kept popping up every 5 minutes while watching buffered Live TV. I just kept hitting the play Play button and the picture would instantly come right back. I was even fast forwarding during commercials so there certainly wasn't inactivity on the remote. After I finished the show I changed channels and the screensaver stopped popping up. I'll try a restart to see if that helps. My HR21-100 is connected via HDMI through an AVR.
     
  2. jcwroton

    jcwroton AllStar

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    May 25, 2007
    This is my first post to this thread, but I've reported screen saver problems in other threads. For me, I've had a problem since I first got my HR20-100 back in October 2007. I leave the unit on all the time and just turn off my TV when I stop watching TV. At some point, the screensaver will come on (or try to come on). When it fails to come on properly, it locks up my HR20-100 so that there is only a gray screen when I turn on my TV or there is audio and video, but the unit is unreponsive to any remote or front panel commands. I have to do a RBR to get the unit functional again. Although this screensaver lock up issue can happen on any channel, it seems to happen more frequently on the MPEG4 channels. It has been very frustrating to have to RBR this unit every morning before I leave for work and every evening when I come home to make sure it isn't locked up and doesn't miss recording a show.

    I would really like there to be a way to turn the screensaver off. I don't want or need it. As others have mentioned, it is annoying when the XM channels are tuned for it to come on. I can see how it could be useful for some, that is why there should be an on/off option.

    I also need to try turning "off" the HR20-100 when I stop watching. As I have a Harmony remote, I just need to take the time to adjust the programming to make this happen to see if it will help with my lockup issues.

    At some point, I will probably get D* to exchange this unit for a different one to see if that will cure the problem, but I need to watch all of the shows that are recorded on it first! :)

    Although I am sorry to hear others have screensaver problems, I am glad to know it is not just me! It is weird that some people have no issues at all with the screensaver. I wish I/we could figure out why some people do and some don't.
     
  3. nowandthen

    nowandthen Godfather

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    Nov 18, 2005
    And I thought I had something to complain about! :eek2: I'd call and get that unit replaced, that's rediculus!
     
  4. nowandthen

    nowandthen Godfather

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    Nov 18, 2005
    I think you need a new unit as well! :eek2:
     
  5. flmike73

    flmike73 New Member

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    Dec 14, 2006

    I've read all the posts and I'll give you my insight as to why this is a problem...

    I have a HR21-200 with HDMI to the television and optical to the stereo receiver. At night I turn to one of the music channels and turn off the TV, but I leave the stereo on for the sound. When the screensaver comes on, all audio is cut off. This leaves the room very quiet which usually wakes me up.

    So, while this may seem trivial to one person, it could be seen as a nuisance to another. Let's just hope they find a way around it.

    BTW Earl, this post is in no way directed to you... I just happened to click the "reply with quote" button on your post.
     
  6. CraigT1

    CraigT1 AllStar

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    Feb 18, 2008
    I'm trying to decide between D* and E* right now and this could be a major issue since I like to listen to music channels at night. Is it possible to record the music channels as a workaround or is this only an issue when using HDMI? Thanks. Craig.
     
  7. nowandthen

    nowandthen Godfather

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    Nov 18, 2005
    The problem for me is with macros in a programmable remote. It takes an extra key press to snap it out of screen saver mode. Screen saver is not always on so it's hit or miss.

    Also, When I turn on my tv and see something interesting there is no buffer if the screen saver is on. :( So no ability to rewind.

    Screen saver may be on when I turn the TV on in the morning and it may be on when I turn the tv on in the afternoon. Again, hit or miss.

    I'm also thinking about switching to E* or back to cable :)eek2: :eek2: :eek2: ) with a tivo series 3 HD.
     
  8. Zaney

    Zaney Mentor

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    Dec 23, 2006
    Sorry I checked everywhere for this answer but couldn't find it:

    How do I manually turn the screensaver ON?

    Sometimes when the DVR is recording two channels at once (and this makes it impossible to change channels) I don't want to watch what is being recorded, and I don't have any recorded shows to watch, and I don't want to turn my tv on and off all the time. Any ideas to manually turn on the screen saver anytime?
     
  9. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Jan 24, 2007
    You cannot manually turn on the screensaver

    Mike
     
  10. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,040
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    Jan 24, 2007
    The screensaver always comes on while on the XM channels. You would want it to.

    However, I've never had the audio cut out when the screensaver comes on. My daughter listens to the XM channels all the time.

    It shouldn't be a problem HDMI or not.

    Mike
     
  11. CraigT1

    CraigT1 AllStar

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    Feb 18, 2008
    Thanks- glad to hear it since the installers are coming tomorrow. I took a gamble and tried to be optimistic. :)

    Craig
     
  12. grizbear

    grizbear AllStar

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    Aug 9, 2007
    Say What! I don't want it on. Nothing but an ugly “demented Pong machine” as KUDE aptly named it. After paying over $100/ mo, I don't need to be reminded that I have a DTV HDDVR... how about music titles?
     
  13. joe10305

    joe10305 New Member

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    Feb 20, 2008
    I was able to recreate the screen saver issue noted on this post. My receivers ((2)-HR21-700) have the latest software update. There was no screen saver issue prior to the 2/2008 upgrade. The receiver will definitely go into screen saver mode while tuned to any active video (Not XM) after approximately 5 hours. Pressing a button on the remote (guide, channel up/down, etc) will disable the screen saver. Leaving the TV on or off made no difference. HDMI or Component connection made no difference.

    I also noticed that a few times (maybe 1 out of 10) I will have the screen saver issue and have audio with the screen saver. I see the pong-like D* logo and can hear the audio from the channel I'm tuned to.
     
  14. nowandthen

    nowandthen Godfather

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    Nov 18, 2005
    Joe, I can't reliably reproduce it like you can. Some days it's on when I get up in the morning, other days it's not. Some days it's on when I get home from work, other days it's not. In both cases it's over 5 hours. On my theater DVR which isn't used every day I have seen the screen saver bug only once.

    I agree with you, it's a recent problem that may have come into being with the last software "upgrade". :rolleyes:
     
  15. joe10305

    joe10305 New Member

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    Feb 20, 2008
    Are you sure you would that??? Are you referring to the D* LOGO screen saver?? Because when that comes on there is no audio, so I don't see the benefit of a screen saver that cuts out the audio while listening to XM stations.
     
  16. billsharpe

    billsharpe Hall Of Fame

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    Jan 25, 2007
    Southern...
    I, and I assume many others, turn the TV set off and the stereo set on when I'm listening to XM channels. I have no idea whether the screen saver comes on, but the music certainly continues.
     
  17. jimed1

    jimed1 Mentor

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    Jan 12, 2008
    I just had my HR20-100 go to screen saver while watching a time shifted program. It was about 20 minutes behind live. When it did this I was getting the 771 error for the off air antenna, which was totally bogus because I obviously had an off air signal because I was watching off air at the time. So, I guess the DVR thought I wasn't getting a signal and turned on the screen saver. I have not received the lasted software update yet....
     
  18. May 3, 2008 #158 of 239
    nowandthen

    nowandthen Godfather

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    Nov 18, 2005
    Just got off the phone with technical support (regarding the lock up issue). He said they know about it and are working on it as fast as they can.

    He looked for reports on the screen saver bug, but didn't find any :confused: . I reported it a few weeks ago and I know others have called in as well. He opened an "escalation" report. He spent several minutes filling out the form. He titled it "Screen saver pops up of it's own accord". So maybe, just maybe when others call in, you'll have a chance of finding a report and then you can add your name to the list. Maybe we can get this fixed.
     
  19. Getteau

    Getteau Icon

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    Dec 19, 2007
    Houston
    I've seen this issue a couple of times on my HR21-700 and my HR21-100. The 700 is connected via HDMI and the 100 is over component. Not really a big deal because hitting a button on the remote clears it. However, it's odd that it pops up out of the middle nowhere.
     
  20. JAYPB

    JAYPB Legend

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    May 8, 2002
    Yes, hitting a button clears it, but for me (and as others have said), you lose the buffer for that channel when you are able to get the screensaver to "go away".

    :nono:
     

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