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Will I still be able to...

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Rob Grim, May 5, 2006.

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  1. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    Even though I thought it would be pretty clear when you tune into one of the test channels, here's how they work. This is for any receiver that can see multiple satelittes, not any of the older single sat receivers. OF course you also have to have a multisat capable dish...old single sat receivers and dishes would only see 490 and 491

    ;)

    490 is 101 odd transponders(TP)
    491 is 101 even TP
    492 is 119 odd TP
    493 is 119 even TP
    494 is 110 even TP

    IF you arent getting one or more of the above stations, then you either have a cabling/connector/multiswitch/LNB problem, easily tested by hooking up a different receiver that you know works to that cabling. If you have another receiver and it works in another room, then that eliminates the LNB problem.

    OR, a bad receiver....if you have another room, you take it to that room and hook it up, if its fine there, then you know its something in the above paragraph.

    My bet would be the top situation if you get a few of those channels and not others.

    This is simply a matter of identifying the potential problems, and eliminating them one by one....most of which can be done without any support from D* or an installer...
     
  2. Rob Grim

    Rob Grim Mentor

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    Jan 7, 2004
    Okay, see below and I marked next to your settings as to what I'm getting when I check my channels. See if you can tell me where to start.

     
  3. CCarncross

    CCarncross Hall Of Fame

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    Thats for the H20 correct?

    What do you get on those same channels for the E86?

    If you get all of them on the E86 where its hooked up, it means the dish and LNB's are fine, so now take your E86 down to where the H20 is and connect it. If it gets all those channels correctly, then you have a bad H20, if it reacts the same as the H20 did at that location, you have bad cabling, etc...

    This whole process is 15-20 minutes of troubleshooting and you should have the problem identified....please report back your results of teh above tests....
     
  4. DTC mac

    DTC mac Legend

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    ".........Well I never could before!"


    LOL could not resist
     
  5. Rob Grim

    Rob Grim Mentor

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    Jan 7, 2004
    Hey CCarncross, thanks for PM'ing me to see how things are going. To answer your question, still the same. I did as you told me too. I checked both the H20 and the E86 on the test channel as told. The H20 received info on channels 490 & 491, the E86 however, received info on all test channels. So then I moved the E86 upstairs and the H20 downstairs, swapped locations, same thing, the E86 received all test channels and the H20 only channel 490 and 491. So, correct me if I'm wrong, the H20 is the problem.

    So, then I call D* and explain the above situation to them. Tech. support confirmed that they also beleive it is the H20 which is causing the problems. So I go to tell them that the installer/tech. is scheduled to come to my house on Sat. May 13th to see what the problem is now he no longer needs to troubleshot the issue, just bring a new H20, wrong answer. She goes on to tell me that she has to wait for the installer to confirm that the H20 is the problem before sending a replacement H20. That is the dumbest damn thing I've ever heard. I asked if the installer would have a 'TEST' H20 just so when can make sure the H20 is the problem and tech. support said NO. Then I ask her, so how long before you can send me a new H20 after the tech confirms it's the H20, 3-5 business days. You have got to be kidding me.

    Well, to cut this rant down, here is what my wife said. If it is not fixed by Saturday when the installer leaves, she is going to make him take all of D*'s equipment back and looks like we will be going with digital cable. My wife called yesterday and the cable company said they could have everything up and running in 20 minutes. Sure hope D* gets this resolved quickly. I think the thing that aggrevated me the most was swapping boxes. For those of you that are interested, here is a link to my H/T room in the basement which has pictures of the dish install.

    http://www.polkaudio.com/forums/showcase/view.php?userid=40818
     
  6. CCarncross

    CCarncross Hall Of Fame

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    All that nice equipment shoved in a wooden box.

    I hope that there are all kinds of fans on the back of it, since most of the equipment doesnt have near the breathing room it should for passive cooling....especially something like an HD D* receiver....
     
  7. Rob Grim

    Rob Grim Mentor

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    Jan 7, 2004
    Don't worry, haven't had a cooling problem yet. My H/T room stays pretty cool all year long with it being in the basement.
     
  8. Rob Grim

    Rob Grim Mentor

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    Jan 7, 2004
    Well, just as a update, I received my replacement H20 Tuesday and finally got it installed last night. Everything is up and running like it should be finally. So, to make a long story short, the H20 was defective.
     
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