In an effort to rectify this situation, Earl has requested and he has been sent all the pertinent information regarding my order/install. Hopefully these installer/techs can get properly schooled, so that we poor subscribers don't need to know more then they do, in order to get a little bit of service every now and again. I will keep you good folks informed as events develop and hopefully come to a satisfactory outcome. All this drama over sticking a SWiM16 on the wall and moving some wires over from a WB68! Thanks for all your efforts Earl.