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Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Jim148, Jun 6, 2010.
Not doubting you. Maybe I'll give it another go.
My upgrade was last July.
I just tried that very thing with "YLW" and she told me that there is no way to guarantee which receiver I would get. That is one of the reasons I was hoping that the 622 was phased out. I figure if the 622 is out of the picture, then I either get a 722 or 722k.
One other thought. If I call and request a replacement, but they show up with a 622 and I refuse and hold out for a 722 or 722k, do I get dinged for a service call if I refuse? Maybe I should try a local DISH affiliate. I thought I had read that I might have better luck with them.
I didn't take it that far. I only tried once to get a 722 for my 622... and they sent the 622... so I spent about an hour with a CSR, her supervisor, and then someone from the Executive team. He solved my problem by telling me to return the old one, keep the new one and not charging me anything but fixing my billing problem with supposedly no new commitment.
Now, IF I'd actually had my heart set on a 722... instead of just trying to fix my billing glitch... then I might have had a problem, because of their lack of ability to guarantee you get certain specific receivers.
Like you, I figure I'm better off waiting for the 622 to go completely out of stock OR until I decide to swap for something completely different like a 922 in that room, where they'd be able to guarantee that receiver.
Has anyone checked the Dish site to see what HD DVRs are offered to new customers? Nary a mention of 622 or 722K. Although when you click the button labeled DuoDVR VIP722 it does mention OTA via optional module.
I've posted this before, but I'll relate my experience this past month again.
Called Dish wanting to upgrade my perfectly working 622 to a 722K. The CSR told me I could. She passed me on to the next guy and he told me he couldn't place the order for a 722k in their system and that I should try a local affilliate. I did and within a week or so had a 722k with OTA module. No charges, except for the OTA module and a renewed 2yr contract.
It seems the local affilliates can order specifically what they want to install.
Definately try the local guys if you can.
BTW - I was told that I would recieve a box withing a few days to ship back the 622 to Dish, but it's been a month and no box, so I still have the 622. I'm guessing it's fallen through the cracks in Dish's end.
So another report of 622=722=722k
I'll again ask what will happen to my two-year commitment (The one I incurred when I upgraded to a 722k from a 622.) if my 722k needs to be replaced and they send me either a 622 or 722 as a replacement?
I called this morning to switch from a 622 to a 722k. They told me it is $100 for the upgrade, $30 for the OTA module, plus the installation charges.
Another fine example of the consistency of Dish inconsistencies Could be the old new policy that disallowed guaranteeing a 722K because, as Saltidawg put it 622=722=722K has been superseded with a new new policy that allows guaranteeing a 722K because now 622=722≠722K.
But if I didn't need the SD out for TV2 and I don't I would go ahead and pay an additional $100 for a 922, which I did
That was essentially my quandary as well. I have been "out of contract" for quite some time now and I was waiting for the 922. When I found out that it didn't do SD out for TV2 that jinxed the deal for me. I think I read that some of the other features of the 922 might be available as accessories at some point into the future. For example, I would like the Slingbox functionality, but it is not a must have right now.
Of course part of me is wondering if I should just buy a 722k out right. I doubt that swapping it out from a 622 can be all that difficult.
I bought a brand new sealed 722k for $230 on ebay. Swapping is a matter of disconnecting the cables from the 622 and connecting the 722k. Takes five minutes.
And the 722k is an excellent stable receiver with better features than the 922 IMO. Sling is useless to me.
Just curious but which features does the 722K have that you think are better than a 922? Aside from the TV2 output which I understand a lot of folks want. I went from 622 to 922 and the 922 has the 622 beat hands down. If you don't need TV2 via coax.
Firmware that works, TV2 out and EHD support. And its quite a bit less expensive.
The latest wrinkle on this this morning is I noticed that I was getting local channels through the satellites. I called to advise that I did need those and didn't want to pay $5 per month for something I don't need or want. I also wanted to verify that a technician was still coming out this morning. They canceled the locals, but then told me they made a mistake and that nobody would be coming out.
We chatted some more and I was escalated to another level of service. I think it is executive something or other. Anyway, this time we are supposedly going to have the 722k and the MT2 Over the Air Module shipped out to me. They said to keep the shipping box and return the 622 in that and that a pre-printed label would be inside.
They also said that I can keep my existing remote controls. Is that typical? I don't mind keeping them as extras, but I don't want to be charged for not returning something.
I've had mine for almost a month and have had no issues with the firmware.
I stated TV2 aside because I know there are folks that want that.
EHD will work "soon" but I currently have 35 movies and 37 series recorded and that only takes up half of the hard drive. I can transfer from an EHD, granted I can't move it back just yet. But in the 2 or how many years I've had an EHD for my 622s I've not archived anything for long term storage so that's not really a concern for me.
So the 922 costs about $100 more than a 722K from what I'm seeing and if it's your primary there is no monthly Duo DVR fee. The DVR service fee did go up to $10 this month. In my case, I'm not seeing a lot of extra expense.
I just looked at my on line bill. AT250 went up $2, the DVR fee was still $6.
I had to really look to see who it was you were quoting... but olguy was talking about the $10 fee on the 922 DuoDVR. The 922 has a higher DVR fee than any other Dish receiver.