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Discussion in 'General DISH™ Discussion' started by quizzer, Feb 4, 2011.
Are you able to watch opening ceremony on 454?
Hmm should transfer. Could you PM me the account # or phone # so I can check it out?
That is free ... no PPV subscription needed ... so it isn't a good test.
A better test would be to go forward to a game.
I just call DISH Network and now my ICC Cricket World Cup order is confirm
I was on the phone with Dish Network for 15 minutes for activating ICC on my second receiver. He forwarded it to his supervisor, the idiot just disconnected on me the same second. I called on again and after 30 minutes, Dish network has REFUSED to activate this on my second receiver. THIS IS UTTERLY IRRESPONSIBLE. They gave me stories about FTC, contracts and other bull. As a customer, I don't care about your contracts and other stories. I even offered them to verify that they are both in the same household (connected to internet all the time, same IP address).
I subscribed for $129 and pay extra $$ every month to use my 2nd receiver. My primary receiver is downstairs where my family sleeps. I need to see world cup upstairs so they don't get disturbed. I also said that I will pay another $129 to see in my secondary receiver. This is not an option either for them. I cannot switch receivers between upstairs and downstairs due to various reasons. My family wants to watch the replay during the day time downstairs. I am in CST and hence match starts at 2:30AM.
DISH NETWORK Representative, please enable this so all of us can see it on 2nd receivers.
The Sr VP should have his ass fired for this decision. What an idiot and a screw-up !! I am writing a letter to CEO and all his reportees about this incompetence.
EDIT: Is there any other way to use Twitter/facebook any other social media to make this screw-up real loud? Request all of your help in making this VIRAL.
Same issue here! Signed up with Dish last week and tech installed my three receivers and now Dish is telling me I can watch WCC cricket only on primary receiver due to FCC restrictions that they were informed of today morning 2/19/11
That is completely ridiculous! I have since cancelled my PPV subscription and signed up directly with Willow. BUT -- the video quality is very very poor!
Same issue here called yesterday and was confirmed that I would get it on my two receivers and today I'm only getting it on one receiver. Called dish today and was told I would only get it on main receiver and they wont refund my money since this event is non-refundable.
Yes, this is ridiculous! Does Dirctv also has similar restriction for ICC CWC? At least the cricket ticket on directv didn't had such restrictions. It was available on all receivers, even though cricket ticket was PPV. Selling these restrictive PPV packages without full disclosure should be bounded by consumer rights! Need to get this escalated.
I agree with samradley here. The issue here is that Dish Network DOES NOT fully and clearly disclose which PPV events specifically will only be available on one/multiple receiver(s) or if there are any restrictions on DVR etc etc. This seems to be totally unfair business practice from Dish Network by luring customers. Customers should be clearly informed what they should be expecting for price they paid. Everybody should fight out PPV charges on their bill and with customer service.
I compare this to like going to a restaurant buffet with 100 items and after paying you find out you can only choose 50 of them. That is kind of ridiculous.
You are lucky to have only waited to talk to the "world class customer satisfaction guaranteed team" for only 15 minutes. The first time i called i waited for 65 mins then my cell battery died. I called 4 other times and roughly waited more then 2 hours in total to talk to them and here is what happened....
Before i even called them i physically switched around the receivers to see if it would work but my primary receiver is a dvr and uses two different sat signal and it didn't work.
Ok now here is the customer service part...
Customer service told me that the match will only show on my primary receiver. So i asked him to change my primary receiver but he was unable to do so for whatever reasons. He then told me that i will HAVE to watch the match in whatever room I had the primary receiver in. I told him that they cannot force me to watch it in just one room when i am paying a fee for all my receivers. I was getting mad but i wanted a solution so i kept my cool. I told him to schedule me a technician so i can have him switch around receivers and see the match in a room i want to see it in....he said "sure".. "it will be only 50 dollars plus 15 for service fee" ....so that got me real mad...he said not to use profanity and i asked for his supervisor....they were backed up too with calls so he took down my number.
As soon as i hung up with him i called again and after 15 mins on hold i asked the guy straight away for the supervisor. He looked up my file and saw my previous call history and that it was only 20 mins ago. He put me on hold while he tried getting the supervisor....in less then 2 minutes he came back and said that the supervisors are really busy and they cannot talk to me but he is talking to them over a live chat...without me even asking for anything he said that the supervisor has agreed to make a ONE TIME change of your receivers. I was shocked. he asked me to go in the room where i want to see the matches and bring up the system info screen. He took down TWO sets of number (receiver number and the one below it) and within fractions of a second i got the match in the room i wanted in. So not making the long story even longer they changed the primary receivers in matter of seconds with ease. what i don't get is why the "world class costumer satisfaction team" didn't offer this as a solution in the beginning to angry callers....and for what reason they still aren't.
I tried couple of times as well with no luck. I'm just gonna file complaint with BBB, FTC and any other agency I can think of. I've never filed any complaints before but this is just bothering me a lot, its like they are stealing money right in front of my face. I told them to just cancel the order and they can't even do that since this event is non-refundable.
Your primary receiver is always the one that's the most expensive in your house. 922, 722, whatever. That can't change.
I also purchased ICC Cricket World Cup from DISH Network but they should show all the match on Willow Cricket
Nope, because Willow Cricket does NOT have the rights to the World Cup matches. Dish has no control over that access.
Plus, to all the complainers about 'primary receiver only', Dish has always only offered Cricket packages on the primary only, when they had packages in the past. Sorry you're put out, but the Dish agents kept getting conflicting information from the ICC right up to this morning. Don't blame Dish, blame the ICC.
I am sorry you are misinformed. Yes, your primary receiver can be changed in matter of seconds over the phone. Just done it this morning at 5am after being on hold from 2:30am (match start time)
Willow channel has the full rights to the ICC world cup for US and the member who posted right above me is correct in saying that when watching the matches on ppv channel 455 and 457? or 454 for some, the willow cricket logo shows on the top right corner. Also when you go on willow.tv you can see in big letters that willow has rights to ICC world cup which they also show on their website/cell phones for the same price of 129 (might have changed to 149 now)
So please stop guessing and defending dish when they are just stealing our money through this bogus ppv event when we all could have seen it free on channel 582....not to mention that it only shows on one receiver and they give their costumers hard time to change the primary receiver which only takes seconds to do.
There is a manual that i researched online at dishnetwork.ws/hardware/manuals/722/Chapter4.pdf. and it clearly says that dish ppv events can be seen on all receivers in a given account. I tried calling Dish and they refused to honor their own rules and said ICC world cup is a special event and they cannot enable on both receivers. If they have to they can charge for a second receiver and then reverse the billing. QUite disappointed with how dish is handling this.
Right now Willow Cricket is showing Live match not fair I pay $130