1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Worth jumping to HR20 from HR10...god help me

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mrb, Feb 13, 2007.

Thread Status:
Not open for further replies.
  1. jdoug

    jdoug Legend

    104
    0
    Aug 16, 2006
    I was in exact same boat. Had HR10, but couldn't get locals reliably OTA. Just got HR20 installed yesterday so can't comment on reliability yet. I do like the guide options, speed, and screen saver on the XM music stations. I considered Dish, but they don't have our HD locals yet. Also, they don't seem to be as friendly to a multi-dvr household (I have 3) and I wasn't sure if I would need multiple dishes with them. If Directv can get the HR20 stable then I still think they are the best option for me.
     
  2. tmmoore

    tmmoore AllStar

    59
    0
    Dec 6, 2006
    Maybe you'll have better luck with your locals as Chicago is a major market. Our MPEG4 locals via sat are consistently having issues with PQ and audio drop outs, especially ABC. We have great signals and a clear shot of the Southern sky, but we get terrible consistency in MPEG4 recordings via sat. OTA is much more consistent for us.
     
  3. Marcia_Brady

    Marcia_Brady Legend

    189
    0
    Nov 25, 2005
    Obviously, based on the vast diversity of the responses here you've probably realized it's 'hit or miss' with the HR20. Get one, and you're either going to become a staunch supporter, or someone who misses an awful lot of their favorite programs.

    I fall into the latter of these two categories, unfortunately, and would rate the HR20 as being the hi def equivalent of the R15.

    Based on my personal experience, I'd probably wait a few months and see if they get the thing de-bugged; if they end up treating this like the R15 I'll not be very content.

    BOL.
     
  4. jediphish

    jediphish Godfather

    450
    0
    Dec 3, 2005
    I had 2 HR10s (one owned, one leased). Both are gone now and I have two HR20s. Have I had some problems? Yes. It is perfect? No. Am I satisfied? Yes. Am I glad I made the decision to switch? Yes, I was able to return the leased unit and get an HR20 as a replacement for free, and I sold my owned unit for enough to pay D*'s price for a second unit. I'm future proofed at no expense to me, have my locals in HD (had them OTA, but reception was a little spotty), have Native Output, and several other neat little features (caller ID, Pinky).

    If you like D*, then just jump in the pool and swim with the rest of us. The sharks are leaving gradually.
     
  5. chef8181

    chef8181 AllStar

    54
    0
    Jan 25, 2007
    I made the switch from a DirecTivo 2 weeks ago and so far so good. I was never going back to cable and wanted to stick with D* so I figured I'd give it a shot cause I wanted HD content and I didn't want to give up DVR functionality. No problems here and once I get local HD channels I'll be very happy.
     
  6. Wolffpack

    Wolffpack Banned User

    4,642
    0
    Jul 29, 2003
    You got 2 HR20s for free?
     
  7. mrb

    mrb Legend

    217
    0
    Sep 14, 2006
    Wow...this post has generated more responses than any other I've made! Some strong feelings here pro and con. What I suspected.

    I'm going to try to see about getting a free HR20 today from customer retention. If I can do that (not a given, I know) then I have nothing to lose. If not I'll give Dish another thought and just tell D* you are in breach of contract for not being able to deliver quality programming that I can actually record and view therefore I am not obligated to pay the early termination fee.

    We'll see...thanks again everyone. :) :) :)
     
  8. mrb

    mrb Legend

    217
    0
    Sep 14, 2006
    Yes...how was this great feat of persuasion accomplished?
     
  9. tstarn

    tstarn Banned User

    1,199
    0
    Sep 30, 2006
    Good luck, either way.
     
  10. Wolffpack

    Wolffpack Banned User

    4,642
    0
    Jul 29, 2003
    Let us know what you get. I tried round 1 yesterday and all they would do was the standard $199.
     
  11. Car1181

    Car1181 Legend

    244
    0
    Mar 30, 2006
    If you don't get one free, how is D* in breach of contract? Won't you have to get an HR20 first and have it not record, etc. before you tell D* they are in breach of contract. You said your HR10 works fine and that your local OTA's are the problem.
     
  12. mrb

    mrb Legend

    217
    0
    Sep 14, 2006
    I pay monthly for content. In order to view the content I need a functional receiver. Since I was forced to commit for 24 months because I took their receiver (R15) that does not function I have since been forced to buy, from my own pocket, two other recievers (R10 and HR10) outside of the contract in order to view the content I'm paying for each month. Part of my contract was a "free" receiver, not two receivers I had to buy off eBay. That's breach.
     
  13. Marcia_Brady

    Marcia_Brady Legend

    189
    0
    Nov 25, 2005
    I don't think that will fly with them.

    Had you contacted them before buying the other 2 receivers off ebay and said this, they may have accomodated you. But since you're attempting this after the fact I doubt they'll give you any slack.

    Hope I'm wrong, but it's just the way I see it.

    BOL.
     
  14. mrb

    mrb Legend

    217
    0
    Sep 14, 2006
    Yeah, it's a bit of a long-shot, however I DID contact them before buying the receivers (this was after THREE R15s in four months)...so they know about it. Either way, if I jump to Dish I have no intention of paying D* a single cent. They can chase me all they want, their products suck.

    Well, I guess I should reserve that statement until I get a chance to try the HR20!! So I take what I said back until then...
     
  15. jediphish

    jediphish Godfather

    450
    0
    Dec 3, 2005
    My advice -be nice to whomever you speak with at D*, but sound desparate. Tell them how much you love D* and how you just want to be able to watch the programming, but because of all the technology issues you've faced recently, you haven't been able to do that. Tell them you've read good reports of the HR20 (don't mention the bad reports in this case), and that you're willing to give it a shot, but you don't feel like you should have to pay to get back to the baseline.

    The old saying "honey gets more flies than vinegar" has always rung true with me, in my experiences.
     
  16. mrb

    mrb Legend

    217
    0
    Sep 14, 2006
    No go!! They offered the HR20 for $99 installed with 2 year commitment. I declined and will consider moving to Dish I'm afraid. Their DVR is very highly rated by cnet.com and their offer is hard to beat. I'll try again with D* customer retention in several days hoping to get someone else, but probably this is as good as it gets.

    Thanks for all the help and advice folks...
     
  17. jimb726

    jimb726 Icon

    762
    0
    Jan 9, 2007
    Good Luck,
    One thought, didnt you say in one of your earlier posts that you still had a year left on the last commitment? That may be why the best offer you received was 99 dollars, which is a pretty good price. Just a thought. Well good luck either way.:)
     
  18. islesfan

    islesfan Hall Of Fame

    2,670
    1
    Oct 18, 2006
    Nevada
    It all depends on what you want to use it for. If you want to set a series link for, say, Lost, and have it catch all the episodes, it does that pretty reliably right now. If you need more complicated TiVo style functions, like the wishlist for sports programming, it is available, but not yet enabled. So you cannot set a autorecord (wishlist) for [Team] - [sport] and leave it to record your games. You have to manually set the games like a VCR, then hope they don't change the channel, or the HR20 cancels the recording for no reason. It involves a lot of babysitting the ToDo list. If you are ready for that, or keeping a TiVo as a backup, then go for it!
     
  19. Citivas

    Citivas Godfather

    265
    0
    Oct 25, 2006
    What specifically are you referring to? I try to keep up with these polls but have must have missed that. I have seen polls about whether people are happy with the HR20 overall or prefer it over TiVo, etc. Not surprising results given this is an HR20 forum. Try to same poll over at Tivocommunity... But I have not seen the specific question: Are you still experiencing bugs? Or even more specifically what bugs. I've also seen the report with 700+ results from the off site survey and it showed a very large percentage of users have had the serious bugs or had to replcae units.

    So multiple (plural) polls are you referring to that shows "a vast majority" are not experiencing issues now?
     
  20. jimb726

    jimb726 Icon

    762
    0
    Jan 9, 2007
    There have been several out in the last few days where people have stated they are becoming very happy with their units. There was one started today where the op wanted people to grade them and he actually made the comment that he was surprised that the VAST majority of respondants had given either A or B grades to the unit and if you throw in C as an average grade, only a couple of people were truly dissatisfied with their unit. I for one gave it a B grade. Of course there were people who were still having an inordinate amount of issues and problems so we all know that the unit isnt 100% fixed yet, so dont rip my head off for answering the question.
     
Thread Status:
Not open for further replies.

Share This Page