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Wow! Dish second most hated company in America

Discussion in 'General DISH™ Discussion' started by zer0cool, Jan 11, 2013.

  1. zer0cool

    zer0cool Godfather

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    I'm not trying to be a Dish Network basher (I've been a customer over 20 years).
    I know the company took a lot of flak over the AMC thing, and customer service isn't always the greatest (but where is it always perfect?), but I was suprised to see them near the top of this list.

    http://finance.yahoo.com/news/the-10-most-hated-companies-in-america-162927740.html?

    2. Dish Network Corp. (NASDAQ: DISH)


    REUTERS/Rick Wilking
    Dish’s remarkably poor customer service ratings show up in more than one survey. Customers knock its record in both the ACSI and in the MSN Money/Zogby poll. In the latter, it makes the “hall of shame” as one of the 10 worst-rated companies. Dish further alienated itself from its customers last May when it dropped several channels, including AMC. Among the shows that went off the satellite service were the highly popular “Mad Men” and “Breaking Bad.” Employee ratings of their experiences at the company are as terrible of those of its customers. In a recent BusinessWeek story titled “The Meanest Company in America,” former and current employees called the environment created by the company’s founder as a “culture of condescension and distrust.” Glassdoor’s employee rating for Dish is among the worst in its entire survey that covers thousands of companies. Dish recently made an offer to buy broadband provider Clearwire, which would expand the satellite TV company’s broadband presence.
     
  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    What is it about 24/7 Wall St and DISH? It is interesting to see that this "trash DISH" article comes from the same source as the last one.
     
  3. sregener

    sregener Godfather

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    There's very little real reporting. Most "journalists" scour the Internet and rehash old stories.

    If Dish is so hated, how is it they scored so high in JD Power's satellite and cable customer satisfaction index? (And yes, I scoured the Internet and have just rehashed an old story.)
     
  4. CeeWoo

    CeeWoo Godfather

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    I've about always had good to excellent CS from Dish (of course often it's been through the DIRT) :)
     
  5. gov

    gov Legend

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    Dish equipment has some nice features (luv them built in modulators) and customers like the trim appearance of the smaller dishes.

    (I'm an independent installer) but I frequently work with 'regular' DISH installers and they are trained well enough. I don't think management treats them all that well, but I only see installers from one hub, so that might be a local thing.

    In years past I have had some horrid experiences with DISH work orders coming down that had little or nothing to do with what I ordered, but that has been getting much better.

    Dish executive response team (or whatever they call it now) has bailed me out of some problems, and that was appreciated.

    I suspect when the telephone reps are claiming to be notating the account they are actually playing Soduko, but I get that feeling with Direct, Cox, Huntel, CUSA, and a few others.

    I'd say I have a similar % of clients switch from Dish to Direct and vice versa every year.

    Cox cable does well by me, some of the smaller cable systems are having a tough go keeping up with HD, whole home, etc.

    As for DISH administration being rough on their help at that level, well, it's their company . . .
     
  6. acostapimps

    acostapimps Hall Of Famer

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    Where is Walmart or Samsung in the list?. where in Walmart the way they treat their employees and working overtime with little pay, or sometimes not honoring your part-time schedule working full-time without notice especially if you have another job or taking college courses, and Samsung not honoring their warranties making you pay full price on repairs and don't get me started in their customer service.
     
  7. harsh

    harsh Beware the Attack Basset

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  8. harsh

    harsh Beware the Attack Basset

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    Walmart and Samsung aren't pay TV providers so they don't appear on the same list.
     
  9. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Perhaps you should take another look. The list we were talking about includes JC Penney, T-Mobile, Facebook, CitiGroup, RIM (Blackberry), American Airlines, Nokia, Sears (inc K-Mart) and Hewitt-Packard.
     
  10. dpeters11

    dpeters11 Hall Of Fame

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    I don't know, based on the people I know that have T-Mobile, they love them.

    What happened to the old days when the most hated companies were Bank of America or Comcast?

    And do people really hate JCPenney? They may not shop there, but most stores I don't shop at aren't on my radar as a store/company I don't like, unless they are something like Walmart or Ambercrombie & Fitch.

    Even as a DirecTV subscriber, I find this list suspicious. Except for Facebook.
     
  11. Orion9

    Orion9 Legend

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    That was the same reaction I had to the original post. Out of the companies listed, I have only heard about people hating Facebook. Some of the companies just seem to be companies that weren't as high-flying as they once were. Seems sort of random and/or fake. Maybe these are a bunch of companies whose stocks lost money for some guy's retirement account?? :)
     
  12. acostapimps

    acostapimps Hall Of Famer

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    Since when is this about pay tv providers, the list is about the company as a whole and their executives
     
  13. acostapimps

    acostapimps Hall Of Famer

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    Yes I read the top ten list, which I think is manipulated because there is many companies that belong in the list, my list would be Walmart,Comcast,Samsung,Facebook,Bank of America,U.S Congress(yes I know U.S Congress is not a company)Sears,CitiGroup,T-Mobile,TWC. Edit: instead on U.S Congress I'll put AT&T.
     
  14. harsh

    harsh Beware the Attack Basset

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    I was speaking to the ACSI list on which this list was supposedly, at least in part, based.
     
  15. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    We are speaking of the actual list that was given in the article. :)

    The article managed to leave the satellite/cable industry for nine other hated companies. Why not Walmart and other historically hated companies?
     
  16. acostapimps

    acostapimps Hall Of Famer

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    Didn't I just said that?
     
  17. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    I was trying to explain it to someone who apparently did not understand.
     
  18. harsh

    harsh Beware the Attack Basset

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    You have to question the "actual list" if it is at decided odds with the lists from which it was derived. There must be some shenanigans going on if the surveys individually place DISH in the top two but the aggregation places them at next to the bottom.
     

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