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Yikes! Massive guide data glitch just happened

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by cartrivision, Feb 11, 2009.

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  1. bnglbill

    bnglbill Icon

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    Nov 29, 2006
    Except for my bricked HR20-700...:lol:
     
  2. bnglbill

    bnglbill Icon

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    Nov 29, 2006
    And a report of 1 D.O.A. Hr20-700...
     
  3. Ken S

    Ken S RIP

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    Tom,

    So the knee jerk is to declare the posters here wrong? We're all whiners without any basis for the complaints? Sounds like fire first...ask questions later to me.
     
  4. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Nov 15, 2005
    Each reboot will restart the process of scheduling the todo list. The key is are the next 6 hours of items in the todo list? If so, you're good, at least for the moment.

    As more and more guide data is received and each time the DVR runs its background housekeeping tasks.

    So please don't reboot unless you see that recordings in the next few hours are not being scheduled. Then reboot twice in less than 30 minutes to flush the guide cache completely.

    Cheers,
    Tom
     
  5. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    No, not at all. At the time Doug made his post all we thought we had was todo flushing and that those todo's were re-filling. Obviously we discovered we were wrong and posted such.

    You, now several hours later, are choosing to take his first statement out of the context of the time and point daggers at him with comments about this site.

    We have admitted we were wrong with that earlier statement. We learned so much more. Yet you still choose to point daggers.

    Why?

    To be clear: This was not much ado about nothing--as it turns out. At 7am PT, we thought it might be. We were wrong. We listened. We shared other warnings of issues that indicate this not much ado about nothing. (See my first post in this thread.)

    Regards,
    Tom
     
  6. cartrivision

    cartrivision Hall Of Fame

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    It sounds like your DVR is still far more "broken" by this glitch than all the other reports I have seen from others. Your system time and current guide data is still not completely correct (at least in the info display), while mine and everyone else's DVRs seem to have gone back to the correct time and program info about 5 minutes after the glitch happened.
     
  7. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Please review my later comments .. Thank You.
     
  8. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    I've run into the "Incorrect Info" from time to time. The best check is to look at the system time and try changing channels. If the time is wrong, that is not a good thing.

    Cheers,
    Tom
     
  9. Xagoth

    Xagoth Mentor

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    Jul 16, 2007
    There should be 4-5 items to be recorded tonight (American Idol, Top Chef, etc), but none of them are listed. The three items listed are for tomorrow and Saturday.

    But I won't reboot again. :)
     
  10. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Sounds like everyone can make mistakes .. you and I alike.
     
  11. Xagoth

    Xagoth Mentor

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    System time is dead on. And oddly enough, right after I checked that, when I pressed info, the time/date and show were correct.

    So guess everything is starting to fix itself. :)
     
  12. dvdmth

    dvdmth Icon

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    Jul 24, 2008
    Denver, CO
    In my case, when checking the HR21 this morning, all recordings for Series Links were intact, and all individual recordings set later this week and next week were retained. However, some (not all) individual recordings set for today and tomorrow were no longer in the to do list. It was a small number, though (three or four), so I simply rescheduled them. I caught the problem in time to avoid missing anything.

    One thing my Comcast DVR does but the HR's apparently don't is if the guide data changes and a scheduled recording is no longer in the guide, that time slot is still recorded even if it's another show (or part of a show). A suggestion for future software might be as follows: If a guide data change causes a program to be deleted (rather than just moved to a different time slot), and that program was set to record individually (instead of part of a series link or autorecord), keep that time slot scheduled for recording (make it a "manual record" for instance), at least until the same show re-appears in a later guide update in another time slot.
     
  13. Stanley Kritzik

    Stanley Kritzik Legend

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    I don't understand why DirecTV fails to officially acknowledge and post (here and to their web site) the details of the problem they have experienced, and the solution(s) users should follow. Think of the calls and complaints that would save. I also don't understand why they can't communicate with their CSRs so all of them can read the facts from a script, for example.

    In short, why do we have to rely on rumors, hunches, volunteers, etc? We're all paying D* over $1,000 a year, they're making a profit, and we ought to get taken care of when technical issues arise -- in an official way.

    Stan
     
  14. stp890

    stp890 Legend

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    I'm not sure what was included in Doug's poll, but I can confirm that my H23-600 also had the guide glitch around 2:05 CST this morning. I was watching my HR20-700 when the problem began and went to check the other 2 receivers. HR20-700, R22-200 and H23-600 all had similar behavior with messed up "current" date and blank guide data. However, since the H23 obviously has no DVR capabilities, there may be no lingering signs that it was affected. I didn't have any autotunes set up on that box so I don't know if they would reflect any problems or not.

    Edit: Just double checked my HR20 and to-do list still had 0 items so I just now rebooted it. It had not rebooted on its own this morning when the problem happened while I was watching tv. My R22 still had 51 items in the to-do list, but it seemed to be frozen. I still had items from 8am, 8:30am and 11am today in the to-do list a couple of minutes ago and none of those shows had recorded. It also did not reboot this morning so I have rebooted it now.
     
  15. five337

    five337 Cool Member

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    Mar 13, 2008
    I also don't understand why they couldn't email everyone with an HR21 this information as soon as they discovered it. Or even a text message - the technology is there to do both.

    When I called DirecTV, they are well aware of the problem and did publish an article in their troubleshooting sheets this morning. Add SD duplicates, Reboot, Remove SD duplicates. It worked on both of mine.

    They were very quick to give me a free month of service for my inconvenience as well.

     
  16. dennisj00

    dennisj00 Hall Of Fame

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    I was wrong in my earlier post. I rechecked them all and found the HR22-100 with an empty ToDo list. Menu reset. Rebuilding as we speak.

    Fortunately that unit didn't have all the Food Network recordings for today for Wifey!!
     
  17. Xagoth

    Xagoth Mentor

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    Jul 16, 2007
    Well, its now been three hours since I rebooted and I now have a total of four items in my to do list.

    Odd thing is when I advance the guide to tomorrow night its mostly "to be announced" and just outright blank boxes in this guide.

    I would think it shouldn't take longer than three hours to update the guide past 24 hours should it?

    And it still hasn't added the shows that are on tonight to the to do list even though they show up just fine in prioritizer and when I try and record them manually, it shows as "record as-is".

    Guess I will continue to wait it out...but its not looking good when others are reporting that their to do lists are repopulating fairly fast and mine aren't.
     
  18. Steve

    Steve Well-Known Member

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    Aug 22, 2006
    Lower...
    Something's not right. I too rebooted two HR20-700's just about 3 hours ago, and I have 147 items in one TO DO LIST, and 161 in another.

    Looks like that unlike my reboots, your reboots cleared out the GUIDE data. Did you RBR, or Menu Restart? I did the latter. /steve
     
  19. Herdfan

    Herdfan Well-Known Member

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    Teays...
    Tom,

    Would it be appropriate to close this thread and have a mod open a new one so that the first post can give updated info on the issue and how to possibly correct it.? As it is, I had to go searching for your first post in this thread.
     
  20. Xagoth

    Xagoth Mentor

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    Jul 16, 2007
    RBR.
     
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