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You want to charge me what?!?!?!

Discussion in 'DIRECTV General Discussion' started by hvs10trk, May 5, 2008.

  1. May 5, 2008 #1 of 94
    hvs10trk

    hvs10trk Cool Member

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    Aug 12, 2006
    Ok first of all I have been a loyal D* customer for 6 years now. I bought a H10 off of a co-worker that he had gotten from ebay and it didn't for his application. I called that night and had it activated. (existing card) So I get my bill this month and theirs (4) chargers for Adult PPV on there from December/January. I activated the RX in March. I call D* and they applogize for the mistake and they will credit me. After a couple of trasnfers I get to a supervisor who tells me that I have to either pay for the $50 in porn or $20 for a new access card. She also tells me that they cannot activate old access cards and that I was responsible for whatever charges were on the card. So I ask then if D* didnt follow proper procedure and activated the old card anyways, in black and white my account shows I couldn't have physically purchased the PPV that they were charging me with, and to top it off, I asked her to provide me, in writing, where it says I am responsible. She again said I have 2 choices, pay the $50 or pay the $20. :mad: :mad: :nono: :nono: :mad: :mad:
     
  2. May 5, 2008 #2 of 94
    JDubbs413

    JDubbs413 Icon

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    Sep 4, 2007
    While I agree they shouldn't have activated the old card, it is your responsibility to get a new access card.
     
  3. May 5, 2008 #3 of 94
    hvs10trk

    hvs10trk Cool Member

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    Aug 12, 2006
    Well if I had known that I would have, but now they've clearly messed up and should eat the charges.
     
  4. May 5, 2008 #4 of 94
    paulman182

    paulman182 Hall Of Fame

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    If they had done the proper thing you would have bought the new card to begin with.

    If you're nice about this maybe they will throw in some free movie channels or something.
     
  5. May 5, 2008 #5 of 94
    hvs10trk

    hvs10trk Cool Member

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    Aug 12, 2006
    It's hard to be nice after the conversation I had with the supervisor. (Who refused to trasnfer me to her boss!!!!)
     
  6. May 5, 2008 #6 of 94
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    First off, nice of your co-worker to sell you a receiver you might have gotten for free as a lease and with a $50 charge to boot. Ok, I suppose the charges might have been from the eBay seller, how nice of them too. :(

    You might be able to undo all the transactions or get the $50 from the person who should be responsible. Or you might be able to ask directv to lease you a new H20/h21 for free if you send them the offending card so they can track it down and charge the correct account. That might cost you $20 bucks for shipping but you end up with a newer receiver.

    Lastly, the old adage applies especially on eBay, buyer beware. Sucks but is true.

    I hope you can get the money back from the people who sold you this turkey.

    Good luck,
    Tom
     
  7. May 5, 2008 #7 of 94
    namja

    namja AllStar

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    Jan 8, 2007
    Well, BOTH of you messed up ...
    But I tend to agree with paulman182.
     
  8. May 5, 2008 #8 of 94
    RobertE

    RobertE New Member

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    Jun 9, 2006
    Tell your co-worker he owes you $50 for the "programming" he ordered but never paid for. Or you tell his wife. !Devil_lol

    In all seriousness though. They should have never re-used the old card. This makes a perfect example as to why.

    Also, if it's truely a H10, it's days as a HD receiver for sat programming are numbered and rapidly counting down.

    So new card = $20
    Old card with co-workers "programming" charges = $50
    Possibility of blackmailing said co-worker = Priceless :lol:
     
  9. May 5, 2008 #9 of 94
    Sirshagg

    Sirshagg Hall Of Fame

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    My $.02 - just pay the $20 for a new card. Whoever activated the receiver for you should have forced this in the first place.

    Makes my chuckle how the CRS's always say (at least the ones I've talked to) the system won't let them active the receiver with the card that was on another account. Obviously not true. Just tell me the truth - it's company policy not to do it. While it stinks to pay $20 for the new card this is exactly why we should want to.
     
  10. msmith

    msmith Icon

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    Apr 23, 2002
    I'm with the rest of them. Play nice, and pay $20.
     
  11. dodge boy

    dodge boy R.I.P. Chris Henry

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    Mar 31, 2006
    maybe you should be glad yo can even activate the receiver...
     
  12. Jeff5614

    Jeff5614 Cool Member

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    Apr 14, 2008
    Pay the $20 as anyone else who needs a new card would and realize that directv doesn't owe you half of the company over it.
     
  13. Thaedron

    Thaedron Hall Of Fame

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    I agree, get the $50 out of your buddy OR pay the $20 for a new access card that you agree you should have paid to begin with.

    Although, I would probably lean toward a new H20/21, which at the most would cost you $100 and likely less. Why put 1/5 the price of something new into something that is quickly becoming out-dated.
     
  14. Thaedron

    Thaedron Hall Of Fame

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    Jun 29, 2007
    Anyone actually employed by DirecTV that might be reading...

    <rant>

    THIS IS ONE OF THE MOST FRUSTRATING PARTS OF YOUR CUSTOMER SERVICE DEPARTMENT... THE LACK OF CONSISTENCY

    </rant>

    I tried to activate a receiver that I received from a good buddy of more than 10 years (i.e. not ebay and absolutely no issues with account status). While trying to activate it, I tried to use the old access card to no avail. Yet there are stories here of it being done repeatedly. No, not a high percentage of time, but certainly not just very remote isolated incidents either.
     
  15. hyde76

    hyde76 Legend

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    Nov 26, 2007
    Dont' pay the $20. They want you to pay for something you don't own, they do and they can ask for it back anytime as it's theirs. If you make this point they'll send you a new card at no charge.
     
  16. JeffBowser

    JeffBowser blah blah blah

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    Dec 21, 2006
    So much hand-wringing and grief. What I want to hear is the part of the story where you confront your friend, and/or e-bay seller with the porn accusation. Will they deny, or stammer and stutter ? Tune in again next week for the exciting conclusion on Mystery Porn Theater
     
  17. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Actually sounds like he does own the h10, likely a purchased unit before the leasing program.

    Cheers,
    Tom
     
  18. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005
    H10's had stopped production before leasing started.
    Other then OTA... not sure what benefit there would be to an H10 today
     
  19. Sirshagg

    Sirshagg Hall Of Fame

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    Dec 29, 2006
    Darn! I was hopinf that was a link :p
     
  20. beavis

    beavis Icon

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    Jun 8, 2005
    If the H10's card was still active on his account then D* wouldn't have been able to activate it, but since that wasn't the case whoever activated it didn't check the history of the card. Bottom line, D* shouldn't have activated it and sent you to ACDT to order a new card for $20.
     

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