Had a fight with the CSR about a locked HDDVR. I have the protection plan (had it for years) never used it and wanted a new unit since this one was not working. I have since checked here and discovered that I am not alone with that problem. Anyway I argued that if you don't replace the unit then cancel my service and I hung up. She canceled my account maybe its just as well since I am a little tired of the lost signals and waiting an hour to talk to someone on the phone. My question here is when will i be disconnected and what is the procedure.