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"Your tv does not support this program's content protection" Help please

Discussion in 'DIRECTV Installation/MDU Discussion' started by RobertTX, Jun 3, 2013.

  1. RobertTX

    RobertTX Cool Member

    15
    0
    May 23, 2012
    Just had a new HR-44 and three C41-700 installed.
    Everything works fine except the C41 in the office connected to a Sony KLV-S19A10.
    I get this message when connected via a HDMI cable: "Your TV does not support this program's content protection. Replacing the TV's HDMI cable with component cables will allow you to view the program"

    Now this TV used to work just fine with a H23 with a HDMI connection.
    There is no update for the TV's software.

    What really riles me is I would hook up the component cables but there are no component connections on the back of the C-41 just a composite connection (terrible picture)

    Is there a solution to this situation?

    Thanks for your help.
    Robert -
     
  2. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    You can get a Component Video "dongle" to connect the C41 Client to your TV using the Component Video connections. Give DirecTV a call.
     
  3. kaminar

    kaminar Mentor

    226
    8
    Mar 25, 2012
    Based on the above, it might be a DLNA issue. Not sure which programming is causing it, but if the HDTV is old enough, it may not be DLNA compliant. Could be the HR23s do not detect DLNA and now the Genie does.

    A quick search over at http://dlna.org did not list your tv, but the search is cumbersome and might be missing some info.

    Another search over at Sony http://esupport.sony.com/US/p/model-home.pl?mdl=KLVS19A10 confirmed it has an analog tuner (probably not DLNA compliant). What happened to the tech during install? Typically that's a red flag and he would have the needed adapters on hand.

    Component cables can provide HD viewing, but you will need the DirecTV H25 10-pin adapter. Available at Solid Signal for $9.99:
    http://www.solidsignal.com/pview.asp?p=h2510pin&d=directv-h2510pin-10-pin-to-component-dongle-for-directv-h25-and-c31-%28h2510pin%29-

    Similar (same?) adapter at Amazon for less:
    http://www.amazon.com/Directv-H25-Component-Video-Cable/dp/B006R9O2PC

    Another option is to call DirecTV at 800-531-5000, and ask if they can send you some free adapters for your C41s.

    Good luck!

    -=K=-
     
  4. gov

    gov Legend

    1,101
    50
    Jan 11, 2013
    Those suppliers would have both component and composite 10 pins, and while everyone here knows the difference, I've encountered more than 1 D* tech who didn't. (I've also encountered more than 1 tech who didn't have either on his truck and begged/borrowed/or stole one from me)

    And Lawd help the 90% of my customers that don't know the difference either, LOL!

    :coffee
     
  5. RobertTX

    RobertTX Cool Member

    15
    0
    May 23, 2012
    Thanks for all the responses and information.

    While I am aware that component video is better than composite all the installer offered was the 10 pin to composite video.
    I will definitely look into getting the 10 pin to component video cable for DirecTV or call the installer and see if they don't have some they could give me.

    Thanks for all the help.
     
  6. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,438
    915
    Jan 10, 2008
    NY
    Based on the above, it might be a DLNA issue. Not sure which programming is causing it, but if the HDTV is old enough, it may not be DLNA compliant. Could be the HR23s do not detect DLNA and now the Genie does.

    A quick search over at http://dlna.org did not list your tv, but the search is cumbersome and might be missing some info.

    Another search over at Sony http://esupport.sony.com/US/p/model-home.pl?mdl=KLVS19A10 confirmed it has an analog tuner (probably not DLNA compliant). What happened to the tech during install? Typically that's a red flag and he would have the needed adapters on hand.

    Component cables can provide HD viewing, but you will need the DirecTV H25 10-pin adapter. Available at Solid Signal for $9.99:
    http://www.solidsignal.com/pview.asp?p=h2510pin&d=directv-h2510pin-10-pin-to-component-dongle-for-directv-h25-and-c31-%28h2510pin%29-

    Similar (same?) adapter at Amazon for less:
    http://www.amazon.com/Directv-H25-Component-Video-Cable/dp/B006R9O2PC

    Another option is to call DirecTV at 800-531-5000, and ask if they can send you some free adapters for your C41s.

    Good luck!

    -=K=-


    It has nothing to do with DLNA. unlike the H23, the Genie clients enforces DHCP on ALL channels, the H23 just enforced it on Premiums only


    Sent from my iPad using DBSTalk mobile app
     

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