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Your TV Does Not Support This Program's Content Protection

46K views 61 replies 28 participants last post by  peds48 
#1 ·
Question for the forum. On my Genie, I have the signal going thru a ViewHD 2 Port HDMI 1x2 Powered Splitter to my Sharp 60 inch and my Epson HD projector. This has worked great, as it has a mirror image on both screens. It still works fine up until today, when I noticed the premium channels like HBO and Starz have the message listed above. I also have an HR24 input into the Sharp and there are no issues with that input. Also, none of my other receivers are giving me that message. So I assume it is the powered splitter not being fully HDCP compliant. That sound right? Also, any suggestions on which powered splitter to buy to take care of this issue? BTW, the good folks at Directv suggested a better HDMI cable. Maybe that's it (although all my HDMI cables in my house are the same). Thanks in advance for the advice.
 
#28 ·
Scoob8888 said:
What if u have a 1080i TV ?
then don't check 1080p, just 1080i

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#29 ·
As of yesterday I can no longer watch HD channels (sd still works) on my Mitsubishi dlp tv connected through the 3D starter kit box. luckily D* no longer has any linear 3D channels so I don't need the kit hooked up in between the tv and STB. Imagine if there were linear 3D channels left it would be a hassle connecting and disconnecting cables just for the HDCP to work properly. Now I Have my hr24 hooked up straight to the tv and it works fine.


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#31 ·
TheRatPatrol said:
I'm still able to run HDMI to my main TV in the LR (through an HDMI switcher) and component to TV in the BR.
But when the HDMI switcher is set to select the DIRECTV box, what happens to the component output to the BR when the LR TV is turned off?

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#33 ·
I am REALLY getting fed up with this crap. Change a channel I get a blank screen or that stupid pop-up message. Sometimes have to power my box off/on a couple of times to get a picture to come back up.

Might be time to switch to Dish if DTV doesn't find a way to fix this. MADDENING!!!!!
 
#35 ·
texasbrit said:
What's your configuration? DirecTV model #? AVR? TV?
HR44-500 going directly into HDMI on my tv. And I tried all 4 ports, same problem. Even tried different HDMI cables just to A-B it. This issue never popped up until about 3 months ago or so. Have no issues with my Genie Mini going into HDMI on my little dinky 19" Sansui TV in the bedroom.
 
#36 ·
nickg2 said:
HR44-500 going directly into HDMI on my tv. And I tried all 4 ports, same problem. Even tried different HDMI cables just to A-B it. This issue never popped up until about 3 months ago or so. Have no issues with my Genie Mini going into HDMI on my little dinky 19" Sansui TV in the bedroom.
Any chance you could try swapping the HR44 and Mini's locations for a few days? Might help narrow down whether it is a problem with the HR44 itself or some specific type of compatibility issue between the HR44 and your model of TV it is connected to.
 
#38 ·
Started getting this message this morning on every channel with my Genie directly connected to a Philips 47" TV that is about 6 years old. Tried resetting the receiver and powering the TV off an on. It was working fine at 1:00 am when I turned it off and this morning nothing. Was there an update overnight that might have caused this?
 
#39 ·
Eben said:
I get these randomly when changing channels; I believe it has to do with the HDMI "handshake" taking a smidge too long to complete, thus the "error" prompt.
That's also been my experience. I just ignore the message, which disappears within a second or two.

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#40 ·
The message on mine used to go away within a second or two. Now it does not and I cannot get any channel and that message is continually on the screen. I can use it when I remove the HDMI cable and use the component cables. But still...
 
#41 ·
b4pjoe said:
The message on mine used to go away within a second or two. Now it does not and I cannot get any channel and that message is continually on the screen. I can use it when I remove the HDMI cable and use the component cables. But still...
I have been running my TV with the component cables since this message popped up in about 2010. Unless you plan to buy 1080p PPV movies you can only get 1080i and 720p programming anyway. The component cables work flawlessly for me.
 
#42 ·
b4pjoe said:
The message on mine used to go away within a second or two. Now it does not and I cannot get any channel and that message is continually on the screen. I can use it when I remove the HDMI cable and use the component cables. But still...
Have you tried changing the tv input to something else then back?

Have you tried putting your recover into native mode then switching to ESPN then to TNT then back to ESPN?
 
#43 ·
I did change the TV input to HDMI 2 and back to HDMI 1 and that didn't work. Also I tried pulling the HDMI cable and putting it back and that didn't help. So this morning I was going to try your other suggestion so I pulled the component cables and put the same HDMI cable back in. It works fine now for some reason. Thanks for the input.
 
#45 ·
"Your TV does not support this programs protection content. Replace the HDMI cable with component cables to view program."

I get the above message very occasionally - maybe once a month - and it only appears when I'm powering up my TV/receiver. I had my HR44 and one mini installed about seven months ago and this problem started occurring about three months after installation. And it only happens on the TV that the mini is connected to.

In my case, when the message comes on, I get no picture or sound and the message doesn't go away after a few seconds (or minutes). I normally have to power off my TV/receiver several times before the issue finally resolves itself. All I know is I do not want to replace my HDMI cable with a component cable, since the picture quality via component cable is inferior. I don't believe this has anything to do with my cables or TV; I'm certain it stems from some glitch in the way the DTV signal gets to me. But since I am not at all tech savvy, it seems to be something I'll just have to deal with.
 
#46 ·
scrybigtv said:
"Your TV does not support this programs protection content. Replace the HDMI cable with component cables to view program."

I get the above message very occasionally - maybe once a month - and it only appears when I'm powering up my TV/receiver. I had my HR44 and one mini installed about seven months ago and this problem started occurring about three months after installation. And it only happens on the TV that the mini is connected to.

In my case, when the message comes on, I get no picture or sound and the message doesn't go away after a few seconds (or minutes). I normally have to power off my TV/receiver several times before the issue finally resolves itself. All I know is I do not want to replace my HDMI cable with a component cable, since the picture quality via component cable is inferior. I don't believe this has anything to do with my cables or TV; I'm certain it stems from some glitch in the way the DTV signal gets to me. But since I am not at all tech savvy, it seems to be something I'll just have to deal with.
First, the picture with component cables is not inferior is on par with HDMI. Try changing your HDMI cable, this is usually the cause when you get the afore mentioned message.

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#47 ·
scrybigtv said:
"Your TV does not support this programs protection content. Replace the HDMI cable with component cables to view program."

I get the above message very occasionally - maybe once a month - and it only appears when I'm powering up my TV/receiver. I had my HR44 and one mini installed about seven months ago and this problem started occurring about three months after installation. And it only happens on the TV that the mini is connected to.

In my case, when the message comes on, I get no picture or sound and the message doesn't go away after a few seconds (or minutes). I normally have to power off my TV/receiver several times before the issue finally resolves itself. All I know is I do not want to replace my HDMI cable with a component cable, since the picture quality via component cable is inferior. I don't believe this has anything to do with my cables or TV; I'm certain it stems from some glitch in the way the DTV signal gets to me. But since I am not at all tech savvy, it seems to be something I'll just have to deal with.
Try this to see if it helps.
Use the TV remote and turn the TV ON.
Then use the DTV remote and turn the receiver on about 3 seconds after the TV is on.
What could be happening is the receiver is trying to "talk" to the TV and the TV is just not quite awake yet and does not answer the receiver. When this happens you get the message.

As Peds said already, the Component cables are equal to the HDMI for video quality. I changed mine the first time I got that message in 2010. My picture is awesome.
If you do this you would then need to run an digital or optical audio cable to the AVR from the receiver if you are running one.
 
#48 ·
AnimalLover said:
I have the same issue. DirectTv did send me the component cables but I am still not able to get the error message to go away. I have replaced the component cables with the HDMI cable. Still cannot view tv.
You must remove the HDMI cable from the TV and the receiver to use the component cables.
 
#49 ·
jimmie57 said:
Try this to see if it helps.
Use the TV remote and turn the TV ON.
Then use the DTV remote and turn the receiver on about 3 seconds after the TV is on.
What could be happening is the receiver is trying to "talk" to the TV and the TV is just not quite awake yet and does not answer the receiver. When this happens you get the message.

As Peds said already, the Component cables are equal to the HDMI for video quality. I changed mine the first time I got that message in 2010. My picture is awesome.
If you do this you would then need to run an digital or optical audio cable to the AVR from the receiver if you are running one.
Thanks for the suggestion; I'll give it a try. If that doesn't stop the issue, I'll change out the HDMI cable.
 
#50 ·
Old thread, but I have a similar issue.
I have 2 TV's connected to a mini. One with the component dongle and the other with HDMI.

If I turn on the receiver and only the component connected TV, I get the error message and it stays on screen.
If I then turn on the HDMI TV, the message immediately goes away. I can also then turn off the HDMI TV without the error message appearing.

Question, In order to avoid having to turn on the HDMI TV, just to view the Component TV, Would an HDMI splitter do the trick?
 
#51 ·
tvl76 said:
Old thread, but I have a similar issue.
I have 2 TV's connected to a mini. One with the component dongle and the other with HDMI.

If I turn on the receiver and only the component connected TV, I get the error message and it stays on screen.
If I then turn on the HDMI TV, the message immediately goes away. I can also then turn off the HDMI TV without the error message appearing.

Question, In order to avoid having to turn on the HDMI TV, just to view the Component TV, Would an HDMI splitter do the trick?
Just make sure it is a powered splitter and it will send the HDCP signal back to the receiver, same as the TV would.
 
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