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Your TV Does Not Support This Program's Content Protection

46K views 61 replies 28 participants last post by  peds48 
#1 ·
Question for the forum. On my Genie, I have the signal going thru a ViewHD 2 Port HDMI 1x2 Powered Splitter to my Sharp 60 inch and my Epson HD projector. This has worked great, as it has a mirror image on both screens. It still works fine up until today, when I noticed the premium channels like HBO and Starz have the message listed above. I also have an HR24 input into the Sharp and there are no issues with that input. Also, none of my other receivers are giving me that message. So I assume it is the powered splitter not being fully HDCP compliant. That sound right? Also, any suggestions on which powered splitter to buy to take care of this issue? BTW, the good folks at Directv suggested a better HDMI cable. Maybe that's it (although all my HDMI cables in my house are the same). Thanks in advance for the advice.
 
#4 ·
In my experience, that message appears when you're using the HDMI and component outputs together. By any chance, did someone plug in a component video cable?
 
#5 ·
ejbvt said:
In my experience, that message appears when you're using the HDMI and component outputs together. By any chance, did someone plug in a component video cable?
Nope. All HDMI. One way to be for sure is to take the cable running to the splitter and run straight to the TV. That should at least narrow it down to the splitter???
 
#6 ·
Sure looks like an HDCP problem with the splitter, although it could be that your projector is not HDCP compliant. Check it out by running the Genie direct to the projector and tune to a premium channel. If that works OK, then you need to try another splitter. Powered splitters from Monoprice seem to support HDCP correctly.
 
#7 ·
Have you tried resetting the HDMI splitter?
 
#8 ·
well it could be a Digital Rights Management(DRM) issue which is a built in antipiracy feature of the two communication HDMI uses. May have to convert to componenet for both devices to fix video issue on both, try unplugging on of the HDMIs and if that resolves it until you plug one back in it is DRM issue
 
#9 ·
chaney said:
well it could be a Digital Rights Management(DRM) issue which is a built in antipiracy feature of the two communication HDMI uses. May have to convert to componenet for both devices to fix video issue on both, try unplugging on of the HDMIs and if that resolves it until you plug one back in it is DRM issue
That's what HDCP is, it's the copy protection protocol for DRM....
 
#10 ·
HDMI licensing contracts require devices that output HDMI be able to revoke invalid or compromised HDCP keys, which is typically accomplished via a firmware update for devices like set tops, BD players and so on. It is possible Directv distributes revocation lists via satellite though more likely they arrive in firmware updates. Was the firmware on your HR24 updated around the time this quit working?

Almost all powered HDMI splitters use faked HDCP keys - the exceptions are the higher priced brand names in the higher end / pro gear world like Gefen. Your splitter's key may have been revoked. If so, there's nothing you can do about it except replace it, and realize it may happen again eventually...
 
#12 ·
JimAtTheRez said:
Duh! Of course...... NOT! Good advice. That worked. I appreciate it!
Awesome. Thanks for the update.
 
#13 ·
Okay...I am now suddenly having a similar problem...but a step further.

I have my DirecTV box going into a 1X4 powered splitter. Two of the outputs go directly to televisions, the other two go to Pioneer Elite receivers. One of the two TV's I am now getting this error and no sound, but on my other TV I am. The one without power is a 4 year old Panasonic Plasma, the one getting sound is probably a 5 or 6 year old Sony LCD. Prior to me noticing it yesterday, everything had been working just fine. I tried resetting the receiver, and though it was fine, but when I changed the input of my TV and then back to the input for the Satellite...boom, no sound. I reset my receiver and then got the error that is in the subject line.

So I have tried resetting the receiver, and I have reset the powered splitter and no luck. Any other suggestions that aren't listed above?

Sidenote: If I got into the DirecTV box and change the sound output from Dolby Digital to Stereo, the sound on the Panasonic TV comes on.
 
#14 ·
Quick Update:

I took the power splitter completely out the equation.

I hooked the TV directly up to the box...and the sound works. I then hooked the box directly into my Receiver...and then I get no volume out of the TV. While obviously when I am hooked into my receiver I use my surround sound...I was hoping that the TV would still produce sound (as it used to)...but now it doesn't.

Was there a recent update by DirecTV?
 
#15 ·
OK.
DirectV Receiver (which one?) direct to the TV. HDMI, yes? No issue, correct?
DirecTV receiver to the pioneer and then to the TV, both connections HDMI - no picture/sound plus the error message. Correct?
Means that for some reason your Pioneer is not allowing the HDCP copy protection test through to the TV and back. How old is the Pioneer? Have you checked to see if the Pioneer has a firmware update available?

Yes, HDCP on all channels is new. Not DirecTV's choice, the movie/TV industry is insisting on it.
 
#16 ·
texasbrit said:
OK.
DirectV Receiver (which one?) direct to the TV. HDMI, yes? No issue, correct?
DirecTV receiver to the pioneer and then to the TV, both connections HDMI - no picture/sound plus the error message. Correct?
Means that for some reason your Pioneer is not allowing the HDCP copy protection test through to the TV and back. How old is the Pioneer? Have you checked to see if the Pioneer has a firmware update available?

Yes, HDCP on all channels is new. Not DirecTV's choice, the movie/TV industry is insisting on it.
No I read it as he's now trying a kind of a mixture TB.

DIRECTV receiver output to a powered 1 x 4 HDMI splitter. Then two outputs from the splitter to feed two TVs directly and the other two outputs to separate AVRs for each TV for the Dolby surround sound.

Was working at first, then the dreaded HDCP message returned on one of the TVs I understand.

Sent from my SGH-M819N using Tapatalk
 
#18 ·
Your TV does not support this programs protection content. Replace the HDMI cable with component cables to view program. I have seen many threads like this but none in my situation .

I'm running a genie hr44 and 3 mini genies around the house. Have same setup for 2 years.

Suddenly, when i turn on TV. The message pops up for 3 seconds. But i can watch the channels perfectly.

ODD!

Any help would be much appreciated!
 
#22 ·
pjcool28 said:
Your TV does not support this programs protection content. Replace the HDMI cable with component cables to view program. I have seen many threads like this but none in my situation .

I'm running a genie hr44 and 3 mini genies around the house. Have same setup for 2 years.

Suddenly, when i turn on TV. The message pops up for 3 seconds. But i can watch the channels perfectly.

ODD!

Any help would be much appreciated!
Go into Menu, Settings & Help, Settings, Display and find NATIVE and set it to off.
Then go to Display, resolutions and uncheck all but the 1080i if you have a 1080p TV.
This way the Handshake does not take as long because the resolution is not changing.
 
#24 ·
I've been having this issue for a while now. I have never had an issue with this until recently (Last 6-8 months). I have my Genie going through an XB1 console. Not sure why this started happening, or how to fix it! I have replaced HDMI cables, turned off and unplugged all equipment for 10 min, changed native to off and unchecked all but 1080P. And it seems to be getting worse! I have the first Genie model, do you think upgrading to the current model would do the trick? And have they found out how to save programs stored on your DVR?
 
#25 ·
Replacing DVRs means loosing all of your shows. No way to transfer. Also, try bypassing the XB1 and see if the error continues.


Sent from my iPad Pro using Tapatalk
 
#26 ·
Mr. Bungle said:
I've been having this issue for a while now. I have never had an issue with this until recently (Last 6-8 months). I have my Genie going through an XB1 console. Not sure why this started happening, or how to fix it! I have replaced HDMI cables, turned off and unplugged all equipment for 10 min, changed native to off and unchecked all but 1080P. And it seems to be getting worse! I have the first Genie model, do you think upgrading to the current model would do the trick? And have they found out how to save programs stored on your DVR?
The Xbox1 is notorious for HDCP issues. You will probably have to connect the Genie direct to the TV.
 
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