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You're stuck with me for another 24 months

Discussion in 'DIRECTV General Discussion' started by Carl Spock, Aug 27, 2012.

  1. Aug 30, 2012 #41 of 103
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Glad it worked out for you. I'd keep a close eye on my bill, tho. About the highlighted text: I always let the installer/tech take my unwanted equipment if he can/will. I write the RID# and access card number on his work sheet and keep the pink copy. Hasn't failed me yet. I've got a whole lot of pink sheets.

    Rich
     
  2. Aug 30, 2012 #42 of 103
    bjlc

    bjlc Icon

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    I would bet that you didnt get Rick from Hokah to do your system.. was this D* "training" another servicer? because that's the fool that I had at my house who wanted to charge me double.. cash in hand..

    I would be very very careful with that guy..
     
  3. Aug 30, 2012 #43 of 103
    Carl Spock

    Carl Spock Superfly

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    No, it wasn't Rick. My installer was Jason and lives in Holmen (WI). Good guy. Very efficient and knowledgeable. He was no trainee. The whole install took less than 2 1/2 hours. It was booked for 3 1/2. I did introduce him to DBSTalk. When we were wrapping up the paperwork at the end, I opened up the First Look on the C31-700. "Seen this yet?" I asked. He hadn't and was very interested.

    I shouldn't get down on him too much for the bitching phone call in my living room. I ran a car install shop for over 20 years, along with a custom home install crew for nearly 15. I remember going to an Alpine seminar back in the late 1980s. When we sat down at the table, in front of us was this thick white paper with the title, "The Problem With Installers." It's so hard to find someone who is both good technically and with superior social skills. Maybe I had 3 guys, out of the 30 who floated through the store over the years as car or home installers, who were good with people. The rest were good with screwdrivers.

    [​IMG]

    Bartender: Come on, now, finish it. The bet was you couldn't eat a whole cow.
     
  4. Aug 31, 2012 #44 of 103
    caseyf5

    caseyf5 Member

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    Hello Carl Spock,

    First of all I like your avatar ever since I have first set eyes upon it. I truly hope that you are correct about "integrity". :goofygrin As a side note I give you this quote.

    "A verbal contract isn't worth the paper it's written on".

    Samuel Goldwyn

    Integrity seems to be vanishing "faster than a speeding bullittt" if you pardon the pun. There are plenty of people and businesses that have integrity but the number seems to be decreasing on a daily basis.
     
  5. Aug 31, 2012 #45 of 103
    AnonomissX

    AnonomissX Godfather

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    A note on the subject of the "fake move"...


    I worked in the call center for Directv over 5 years ago, and made it to "tier 2". I had a call where the install was discovered, a year or two later, to be causing a fire hazard in the customer's attic.

    After calling up the chain, and mentioning that the install was the very thing that was causing the problem, and did we want to be on the hook for any damage to his house...

    That rep checked with their supervisor, and they came up with the same work around: creating a ticket where the customer "moved" so that Directv could order a tech out to his place. This has to do with the amount of work Directv is ordering from the installers at the local level, not what they are agreeing to give to the customer. Fear not, this has been done before :)

    ...Ok, ok, it's Directv, you can fear all you want, but this is simply a way for the department to get the installer the order they need so that they have the authority and the payment to do what you and Directv agreed upon :D
     
  6. Aug 31, 2012 #46 of 103
    canekid

    canekid Legend

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    OMG you Lucky BSTRD... :)

    Recently I upped to the HR34 for a two year contract. They replaced everything dishes, wiring, except I kept my HR20-700 like you. I upgraded the HDD in that puppy to 1TB and I wasn't going to give up all the shows I have recorded on it for a minute. Now I hear, they don't want those back, they let you keep'em. Woot! My upgrade wasn't free though, I did go through retention, and it did cost $99, but WOW I wasn't going to complain about that. Like you I was ooooohh so very nicey nice. I have learned over the years, don't ever pull rank on the hand that feeds you.. Smoooth gets you more than a baseball bat. Also I went strait for retention.

    Now, for reason I am posting to your thread.

    Yesterday I got a call from a DTV "Agent" I say "Agent" because I asked them if they were actually employed by DTV and they said no, but were calling on their behalf.

    They had a deal for me. What? I just "raped" them and they were coming back for more! The offer is, ST Max, free for the whole season, 3 months of All premiums, Choice Ultimate, for $4.99 on top of my bill. All I have to do is agree to a 1 year contract from date of agreement.

    I mentioned I was already on contract for 24 months, and they said that this was concurrent, and would not change the end date. If after 3 months I don't want to keep the movie channels, I can cancel them and keep the NFL ST Max for the rest of the season.

    So I am thinking this is too good to be true and wonder if there is a catch. I went to my DTV account on line and looks legit, but anyone else get a call like that?

    Thanks.
     
  7. Aug 31, 2012 #47 of 103
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Did they ask for your account number or your credit card? If they did, it's probably a scam.

    Rich
     
  8. Aug 31, 2012 #48 of 103
    Carl Spock

    Carl Spock Superfly

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    Daniko1, this doesn't sound real at all. I agree with Rich. I hope you didn't give them any info.

    All somebody would have to do is drive around the neighborhood, see you have a DirecTV dish on your home, get your address from the numbers on your house or your mailbox, and use the Address and Neighbors tab at www.whitepages.com to find out your name and phone number. They could get enough info in an hour of driving down the street to scam a whole neighborhood.

    If they call back, or if you can call this telemarketer, ask them for some information, like your account number and/or the receivers in your set-up, something only DirecTV would know.

    I think this falls under the category of Too Good To Be True.
     
  9. Aug 31, 2012 #49 of 103
    canekid

    canekid Legend

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    Yes. What made me take it, I did not give them any info other than I had a contract and the HR34. They did know my name and the email address the account was connected to.

    When I logged into DTV the changes were already applied with some credits. So I am still holding my breath. They recorded the conversation in which I asked questions related to the details and contract terms in conjunction to my existing contract.

    Other details I did not disclose to you. I have auto-pay. My current credit card was cancelled because someone tried to use it in another city. VISA is watching and if something doesn't look right, they will deny a change and lock the account. Anyway DTV called this morning and said my last bill charge was denied. I said I would fix it online, so I did. There my account showed everything the called mentioned, and for whatever reason, my denied bill was $33 less than normal.

    So based on your feed back, no I didn't give out personal info. They knew who I was and had certain info about me, but not everything, IE they couldn't tell me how much my bill was currently or what my bill would be after the changes, other than $5 more than it is now. All I had to do was agree, to the 12 months while recorded.

    I still don't understand what this promotion is based on. Maybe they just wanted to be sure I changed my credit card info?
     
  10. Aug 31, 2012 #50 of 103
    Carl Spock

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    danilko1, if some of the changes have already shown up on DirecTV's website, I change my mind. It must be a legitimate offer. I'm still glad you were cautious about giving them personal information. This would be an easy scam to do.

    That's a good deal you got, too.

    - - - - - - - - - - - - -

    Some house cleaning from this thread:

    caseyf5, Samuel Goldwyn never had a hard drive recording all his conversations with movie people. I know my 45 minute phone call with Cyrano Jones was recorded. If it becomes necessary, that recording could be retrieved and my version of the contract could be verified. I really doubt it will come to that but it's nice to have that recording in my back pocket.

    Speaking of Samuel Goldwyn, if you haven't read Goldwyn: A Biography by A. Scott Berg, you should. It's a fun read, telling great stories of early Hollywood.

    - - - - - - - - - - - - -

    Thanks for the confirmation that this kind of deal has happened before, AnonomissX. I assumed it had. It didn't seem like the idea of doing a fake move was a new one to Cyrano Jones, and as I have said upthread, his supervisor knew of the situation.

    - - - - - - - - - - - - -

    Too late!

    [​IMG]

    I need to get Cyrano Jones back on the phone. Working hard, he should be able to remove all the tribbles in my house in approximately 17.9 years. He can consider it job security.

    - - - - - - - - - -

    As long as I had a camera by my distribution, I cleared away the tribbles for long enough to take a picture. I've posted my distribution on DBSTalk in the past because I'm damn proud of it but there were some changes yesterday. In a 4' by 3' space, I have distribution for five different things:

    1) DirecTV SWiM video distribution system to three DVRs
    2) Multi-room audio distribution with keypad control
    3) Telephone distribution
    4) Wired Ethernet distribution
    5) Wi-Fi wireless Internet distribution

    [​IMG]

    Here is the same picture but this time with a legend:

    [​IMG]

    If you want a better view, here is a high resolution version of the distribution.

    The DirecTV gear was mounted by the installer yesterday. I took out the old multiswitch before he arrived, along with labeling the RG-6 feeds to make it easier for him to do the install. I told Jason he had to keep his work neat and he said no problem. Obviously, it wasn't. He did a very clean job.

    Here's info on the Nuvo Essentia system. There are keypads in six rooms around the house, one for each zone. The music server on Nuvo's website is the new model. Mine is discontinued. The new model has Pandora and Internet radio stations but mine is bigger and will record uncompressed .wav files, not just mp3s, so it sounds better. The Nuvo amp is for three pairs of speakers with volume controls that are on the main floor of the house. Every room on the main floor is in Zone 1.

    The three input audio/video switcher only switches line level audio and lets me to have the TV sound from any of the DVRs in the house feed the whole house audio system. I can wake up in the morning, turn on the TV in my bedroom and have that sound follow me into the bathroom. But if I'm having a Super Bowl party, the audio from the home theater can be piped throughout the house.

    The Next Generation RF Repeater is a great box. It has much further range than the RF section of the DirecTV remote and can be used with multiple remote controls. I've used the Next Gen repeater for years in customer's houses.

    Lost in the clutter is a Monoprice HDMI active two way splitter. The HR20-700 feeds two TVs, each with their own Next Gen transmitter. Most of the time I watch it on a 15" ViewSonic TV in the kitchen. It also feeds a 32" LG TV in the basement.
     
  11. Aug 31, 2012 #51 of 103
    Jables

    Jables AllStar

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    Oh man, as hot as my HR20 gets there's no way I'd put all that stuff on top of one.
     
  12. Aug 31, 2012 #52 of 103
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    How hot does it get?
     
  13. Sep 1, 2012 #53 of 103
    canekid

    canekid Legend

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    Spock - That's impressive and umm so tidy. I go through phases where I tie things together and then, a level of frustration when I have to make changes, to which I say forget it. I like the clean look, but technically it's better if everything is loose.
     
  14. Sep 1, 2012 #54 of 103
    Carl Spock

    Carl Spock Superfly

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    Jables, my HR20-700 has never run that hot. Especially out in the open like it is, at the most it runs a little warm to the touch. I was more concerned about interference with radiation coming out of it affecting my Wi-Fi strength. When I laid this out a number of years ago, I also tried it with the router well away from the HR20. There was no difference in the Wi-Fi strength in the far reaches of my house.

    danilko1, I am very conscious of interference between wires. For some reason, the run for the basement keypad, television and audio picks up interference so it is in a separate chase in the ceiling. I also keep separate types of wires away from each other. Power, line level audio and RF video runs are all separated. You are right in that the best way to reject interference is to have a total mess of spaghetti in an fug-ugly ball but that simply doesn't work for me, either appearance-wise or for upgrading and changing things around.

    I got in the Cables2Go piece yesterday afternoon that will allow me to have both optical and coaxial digital outputs from the HR34. That's in the home theater system and I will probably tear down that whole system and rewire it this morning. It's been modified enough times over the past few years that the separation between different types of wire runs is no longer true.

    - - - - - - - - - - - - -

    Wiring Tip: I shouldn't bury this at the end of a thread about my new contract but here it is. I tried a wiring tweak a little while ago that had a totally amazing result. I had a tech talk to me about electrical phase and getting that right. It was his thing.

    When the electrical drop comes in from the pole, it is 230 volts AC, two phase. That means there are actually two separate 115 volt feeds with a common neutral. The two 115 volt feeds are out of phase with each other, making the total difference between them 230 volts, which is what you need to run your clothes dryer or stove.

    But most of the stuff in your house is 115 volts. The standard way of wiring up an electrical box for 115 volts is to swap those two phases back and forth from breaker to breaker. I'll try to make this clearer. Let's call the two phases A and B. Starting with the upper left hand corner of the electrical box, the first breaker would be 115 volts on the A phase. The one below it would be 115 volt, B phase. The next one down would be back to the A phase, the one below it B phase, and so on.

    The standard thinking is that this makes no difference. All we are concerned about with AC power is potential. You will have the same 115 volt swing from the neutral whether it be on the A or the B phase. This tech I talked to thought this was malarkey. He could hear a difference. He recommended that I separate all the stereo and video stuff in my house, and I have a lot, and put it all on one phase. Put things that can cause interference, like light dimmers and compact florescent light bulbs, and I also have a lot of those, on the other phase. I had my electrician come over and rewire my box. He'd run into this concept in high end wiring at the local hospital but never in a residential setting. He was game, though, and we went for it.

    Wow! What a difference! I'd had problems before with buzzes and interference from the dimmers. Not any more. I have a high end vinyl system in the house wired up to its own set of 20 amp breakers using 10 gauge wire and hospital grade, 20 amp outlets (that difference I learned about 30 years ago) but I wasn't concerned about the electrical phase. The difference after the rewiring was huge. The stereo image of the system was much better, with greater depth and separation. It must be because the electrical background noise floor is lower. Audiophiles sometimes talk like videophiles. If I told you my Panasonic plasma has blacker blacks than a similar LCD TV, you'd understand what I was saying. The same thing is now true about my vinyl system. It has greater contrast now, with the blacks between the instruments blacker.

    I recommend this tweak highly. Move all of the audio and video electronics in your house onto one phase of your drop. Keep the noise producing electrical appliances like dimmers and florescent lights on the other phase. Simple loads like incandescent lights make no difference and can go anywhere. You won't believe the difference.

    - - - - - - - - - - - - -

    I checked DirecTV's website this morning to see if the details of my install on Thursday had been posted. They have. Everything is like it should be and more. I was very pleasantly surprised to see not only my free Sunday Ticket up there but that Cyrano Jones has set me up with Sunday Ticket Max! Whoo-hoo! I did get the Red Zone after all. I owe that man a drink.

    :goodjob:
     
  15. Sep 1, 2012 #55 of 103
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    You can also easily identify each outlet in your house and which phase it is on. Without any rewiring (and associated costs). With that information, you can go a long ways toward isolating noise producing items from audio/video systems (by carefully choosing which outlets you use). Not complete as having rewiring done, but often times you can isolate a noisy device on the opposite phase.
     
  16. Sep 1, 2012 #56 of 103
    kevinturcotte

    kevinturcotte Active Member

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    Why the 2 8 way splitters? the top splitter looks like there's only 1 cable connected to it. A barrel connector would be much better. And the bottom one, there are only 3 cables attached to it. A 4 way splitter would be better.
     
  17. Sep 1, 2012 #57 of 103
    n3vino

    n3vino Godfather

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    Leon...
    Here in S.A., there was a scam going on where installers were going door to door and offering special deals like you describe. The catch. They were switching people from DTV to Dish and Dish subs to DTV. People were being mislead into thinking they could have it all. One lady was interviewed on TV, and she saw them swapping receivers and found her DTV dish in the trash. She was not happy that they took her off DTV. In this case, Dish let her off the hook and DTV put her back on.

    I would check with DTV to see if those deals are legitimate.
     
  18. Sep 1, 2012 #58 of 103
    Carl Spock

    Carl Spock Superfly

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    Kevin, I haven't considered the installation DirecTV did on Thursday because (1) I have never bothered to learn the nitty-gritty details of DECA and SWiM, and (2) the installation has worked flawlessly. Someone with greater knowledge than me would have to answer your questions.

    So that they can, the top splitter feeds the HR-34.

    On the bottom splitter, the two lower RG-6 wires go to my HR20 and HR23. The top RG-6 is the output from the Cinema Connection Kit.

    Anybody have an opinion as to whether this was done correctly?
     
  19. Sep 1, 2012 #59 of 103
    Diana C

    Diana C Hall Of Fame DBSTalk Club

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    The larger splitters introduce more loss. An 8 way splitter is really a two way, feeding two more two ways, which each feed another pair of two ways. Therefore, an 8 way splitter means the signal is really going through three 2 ways (and a 4 way is really two 2 ways). If your cable runs are short, it really doesn't matter because it is the total loss from switch to the furthest receiver that matters.

    For minimum loss, I'd replace both 8 ways with 2 ways and feed the CCK on the same 2way as the HR34, with the HR20 and the HR23 on the other.
     
  20. Sep 1, 2012 #60 of 103
    Carl Spock

    Carl Spock Superfly

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    So they are just like normal splitters regarding their loss of gain?

    I know the loss through a regular 2-way RF splitter is 3db. A 4-way is generally considered to have a loss of 7db, with an 8-way 10 db. Would the loss be about the same with these SWiM splitters?

    I'd have no problem getting two 2-way splitters from Solid Signal and changing this out. My cable runs are short but more gain is always good.
     

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