DVR-942 Bug Tracking List

[ngoldrich]

srbigbut,

I did not initially get the dialog. I went for a few weeks without it ???

Maybe it will stop after a few times. It has only happened about 4 or 5 times lately.

Norm

[samlooker]

I got the same problem. Dish is sanding a replacement.
I have a theory on this. I have the unit to to update on 3AM daily. When the problem I had a recording event scheduled at 2-4 AM. I think the receiver has a bug that when the 2 happen at the same time, something goes wrong on the hard drive...

Originally Posted by Jerry 42

Just got off phone with Dish Advance Tech surport. They need to "pass it up the line" but it seem the 942 reciever will need to be replaced.

Message
Problem with hard drive
Error message 0521
Call Dish 1 800 ....

Whole story
Left the 942 on this morning to record golf. When I got home I put on TV on - Dish logo was on screen, pressed select and got Error Message. Called Dish - as instructed when I pressed DVR button got new error message function not available and machine locked up. Did a power button reset and 942 will work with live broadcasts but I can not use DVR functions at all.
Waiting to hear about replacement

[Mike Johnson]

Originally Posted by JimD

Still no caller ID.

Any other suggestions for troubleshooting this problem?

JimD - You could start by unplugging as many telephone devices on your line as you can and see if that makes any difference. You may have a phone, answering machine or caller ID box that is loading the line in a way the 942 doesn't like. I had a Telezapper box (one of those devices to discourage telemarketers) on my line that would cause the caller ID to not work some of the time. If you have a surge supressor on the 942's phone line, try removing it. (I had this issue on an older Dish receiver once. The surge supressor couldn't pass the caller ID signal.) DSL has also been a reported problem with caller ID and the 942. If you have DSL make sure the 942 has a filter (or two) on it. One other user found a bad DSL filter on his line.

[calikarim]

I have a dvi geffen switch, i have voom, my upconverting dvd player , adelphia and now my 942 all inputting into the dvi switch. The 942 is hdmi to dvd. I have a Mitsubishi Diamond 65813 rptv. I notice that if i switch my dvi switch, or sometimes i change input on my Mitsubishi net command 3.0, then the dvi signal is lost completely. I have my screensaver blue screen. What is weird is that component video is still fine, thru my other input, as is SD from the second tuner. Only dvi is effected. The only way for me to correct this is to go to my HD settings change to 480p, get dvi back working,, and then switch back to 10801. This is so annoying, only happens with DVI. I have a 64 switch and legacy equipment, but i don't think it is connected, since it only happens to hdmi/dvi input not component.

[Mark Lamutt]

calikarim, I have no idea how to help you with that one. It seems to me that there's probably a sync issue between the 942 hdmi output and your DVI switch. Do you have the problem if you bypass the switch completley?

[JimD]

Originally Posted by mike_johnson

JimD - You could start by unplugging as many telephone devices on your line as you can and see if that makes any difference. You may have a phone, answering machine or caller ID box that is loading the line in a way the 942 doesn't like.

Interesting suggestion. I have 3 other devices on the line. These are a Dish 501, a Dish 508 and the base station of my 5-station telephone system. It should be simple enough to disconnect them and try it.

[Moridin]

Originally Posted by calikarim

I have a dvi geffen switch, i have voom, my upconverting dvd player , adelphia and now my 942 all inputting into the dvi switch. The 942 is hdmi to dvd. I have a Mitsubishi Diamond 65813 rptv. I notice that if i switch my dvi switch, or sometimes i change input on my Mitsubishi net command 3.0, then the dvi signal is lost completely. I have my screensaver blue screen. What is weird is that component video is still mine, thru my other input, as is SD from the second tuner. Only dvi is effected. The only way for me to correct this is to go to my HD settings change to 480p, get dvi back working,, and then switch back to 10801. This is so annoying, only happens with DVI. I have a 64 switch and legacy equipment, but i don't think it is connected, since it only happens to hdmi/dvi input not component.

calikarim--

I have my 942 connected via DVI directly to my Sammy HLN567W and see a similar problem. I haven't tried changing resolution to see if the signal returns; my solution was to perform a soft reboot of the 942. I'll have to give your workaround a try when I get home today; that would be a lot less painful.

I had a Dish engineer ask me my television model number when I reported losing DVI, so apparently they're working some issues with DVI. FWIW, I also have legacy equipment.

[calikarim]

Mark i posted earlier about my screen going black with dvi input if i make a change of my dvi switch do you think the 942 has an issue with sync with hdmi converted to dvi. I have read about things such as hdmi not outputing the correct colorspace via dvi on upconverting 480 p . Is there such a think as an incorrect conversion between hdmi and dvi, especially magnified with things such as dvi switches.

[Buckett]

OK, back to questions on the DD5.1/tuner issue.

What is the rhyme or reason as to which tuner has the DD5.1 capability? This might get confusing, but here is a scenario that I just created and tested:

Step 1: While viewing one program(A) on the main tuner (1), I started recording. I then changed channels (effectively switching tuners) to watch a prog(B) with dd5.1. As suspected, the new prog(B) did not output the dd5.1. I then stopped all recording to set up for step 2.

Step 2: Tuned to a program(B) with dd5.1 on tuner 1. Pressed SWAP to bring up tuner 2. Began recording program(A). Changed channel (effectively switching tuners back to tuner 1) to porg(B), finding dd5.1 in full effect, as suspected. Here is the kicker, when I pressed the DVR button to make sure that prog(A) was being recorded on tuner 2, I found the tuner 1 icon. WTH

Again, is there any rhyme or reason as to which tuner has dd5.1 capability? IF so, can anyone explain it?

[Moridin]

Originally Posted by calikarim

Mark i posted earlier about my screen going black with dvi input if i make a change of my dvi switch do you think the 942 has an issue with sync with hdmi converted to dvi. I have read about things such as hdmi not outputing the correct colorspace via dvi on upconverting 480 p . Is there such a think as an incorrect conversion between hdmi and dvi, especially magnified with things such as dvi switches.

No signal conversion occurs going from HDMI to DVI; it's just a simple change of pin configuration. As I posted above, I see exactly the same thing you're seeing, and I'm connected directly, not via switch.

[Mark Lamutt]

Originally Posted by calikarim

Mark i posted earlier about my screen going black with dvi input if i make a change of my dvi switch do you think the 942 has an issue with sync with hdmi converted to dvi. I have read about things such as hdmi not outputing the correct colorspace via dvi on upconverting 480 p . Is there such a think as an incorrect conversion between hdmi and dvi, especially magnified with things such as dvi switches.

Did you try bypassing your switch like I suggested to rule it out?

[Beer Kahuna]

I originally posted this on the DVI-Component thread but think it should be here:

I am having a problem w/ my DVI: After a couple of minutes of output, the screen goes all weird and the picture scrunches up. (The picture is still there but it is out of focus and distorted). I have to power the TV off and back on and then all is well for a few more minutes. It will not do it if I'm on the setup screen, guide, or any menus. It will only do it when watching tv. Any ideas?

My setup: Sony KP57-WV700, Dish 500 w/ Quad LNB, 2 direct runs from LNB ports 1& 4 to the 942, a 501 on LNB 2, a 508 on LNB 3, attic mount Yagi antenna w/ Channel Master preamp straight to 942 (no diplexer).

Edited for clarity: DVI is not the only video mode that goes hay-wire - all 7 inputs suffer form this. It has never done this before hooking up the 942 using the HDMI to DVI cable. Tonight I'm going to hook up the component cables (and disconnect the HDMI-DVI) and see if it still does it. If it still does it then I'm thinking I coincidently suffered a tv failure of some kind. (I think not since it's fine with menus displayed) Is the 942's digital output stream not being encoded properly?

[Beer Kahuna]

I almost forgot - I have another problem like #2 on the list:
"2. Loss of video nightly requiring a check switch if connected to legacy LNBs with SW21 switches"

I have a Quad LNB and no other switches. This morning the unit was on even though I turned it "off" from the remote last night. I had the floating Dish Logo on screen when I turned the tv on. I had to do a check switch and acquire the satallite signal and download the guide again.

Is a Quad LNB a Legacy device? It has a built-in switch if I'm not mistaken and I have 4 RG6 Quad shield runs all the way to the LNB.

Could I just have a guide download conflict like others? (I have a 501, a 508, and the 942)

[Daryl Zero]

Hi, I am new to the forum. I started Dish Network service on April 27, 2005 taking advantage of the HD offer with the 942 coming from Direct TV with TiVo service. I experienced the #12 bug (green lines) which included the wiping out of my previously recorded events. I did a front reset as per the manual and it went away. I also have experienced the search error. I would do a simple search and an error message came up. Just checked this morning, a simple search was successful.

A couple of questions. First, are these bugs a symptom of some recurring problem with the hardware? Should I do anything (software or hardware upgrade)? Second, the installer told me that the receiver should always be turned off at night so the unit can download new information at night (the 3:00 am download). I can't find anything in the manual that confirms that. I am connected to a phone line for the 942. Is this necessary? Thanks.

BTW, this site is great. It was really nice to immediately find the exact same problem I saw.

[Mark Lamutt]

Beer - yes the quad LNB is a legacy LNB. This should be fixed in L224, though, which you may already have at this point.

Daryl, what do you mean the green lines caused the wiping out of your recorded events? That's a brand new one for me that I've never seen, and has never been reported. Please elaborate. Also, I'm not yet sure what error you're talking about with the search. What error message did you see?

You need to be connected to a phone line or you will be charged a $4.99 per month fee. Yes, you should turn your 942 off at night so that the nightly updates can happen. Or at the very least, you should make sure that you have your update time set to a time when there are no timers firing. The nightly update is when the guide data comes down.

[Daryl Zero]

I first saw the green lines while watching a recorded program. With TiVo, sometimes the signal was corrupted on a recorded program and the digital picture would be messed up and at first I thought it was this problem. So I scanned through the program and found that the green lines were throughout. I deleted the program and switched to live. On the live, I saw the green lines no matter what I did. I then went to the other recorded show which I had seen a little bit of and knew that there were no lines. After hitting play, the screen was just black. No matter what I did, I could not get a picture of the recorded show. I could forward it or switch back to live (with the green lines). I looked at the manual which indicated a front reset. I did the front reset and the green lines went away. I rechecked the recorded program but it was still black with apparently no information. I wish I had saved the first show to see if the green lines were gone on it.

The search error is as described above in another post from Pat A. A normal search is done and the screen comes up with the screen that looks like a search result only it is empty with "error" in the caption of the result menu. No matter how many times the search is repeated, the same result.

As I said, I repeated the same search this morning and received the normal results. I also checked the status of the schedule (in TiVo it was a "To Do List") and everything appears to be fine though I have no recordings scheduled until tonight.

Back to the turn off time. I rarely record anything at 3:00 am. So as long as the recorder is not recording, it is ok to leave it on? Or is that bad? I am used to the TiVo recorder being on all the time. Is that wrong?

[Mark Lamutt]

I recommend turning it off, but try it for a couple of days and see if your guide data is updating. If it isn't, you'll need to turn it off.

[Beer Kahuna]

Mark,

As of today I do now have the 224 download and I had no check switch this morning. Good to see.
As far as my DVI problem, I had 2 hours of perfect picture last night until 3 minutes to go in CSI. Had to power cycle the TV and then it was OK again. I'm now going to watch using the component cables for a while and see if it fails.

[Jerry 42]

Mark
Like Daryl, I got green lines while watching a play back - note I start the play back 5 minutes before the recording of that show was to finish. Switch to live and green lines remained. Changed to an other show that was previously recorded and green lines disappeared. Then went back to live and then the play back of the show I was watching when it happened and green lines were gone in both cases.
This was the only time I had green lines problem.

[Mark Lamutt]

Jerry - you got rid of the green lines without rebooting? Huh...I honestly didn't think that was possible. The green lines looked like the link in the first post of this thread?

[Jerry 42]

Mark - Sorry for day in reply been away all day.

Yes the green lines look just like the ones in the first post. It has not happened again so based on the one time it happened I can not say it a sure fix.

An other interest thing - I could not get caller ID to work on 1st 942. Put a second DSL filter on line as suggested. Now caller ID is working on 1st machine. But the caller ID is not working on the second 942. Put the second DSL fitler on so it has exact same set up as 1st 942 but caller ID still not working on 2nd machine. Really not sure when caller ID starting working on first 942. I did unplug 1st machine for a short time so I am going to try that on 2nd machine and see if that's a fix.

[gevange]

I'm not sure if this is a bug but it bugs me. My caller ID works perfect until the ID log is full then it stops working. I have to go to the ID setup and disable then enable it and it works again. God forbid I forget to empty the log. George

[Mark Lamutt]

How many entries is "full", George?

[gevange]

Hey Mark, I'm pretty sure it's 8. There are 6 on the first page but I can't get to the second page because I emptied it. George

[Mark Lamutt]

Hummm, that's odd, as I have 50 entries in my calledid history list.