Loyal Customer Perks?

Steveknj · 07-31-08, 11:51 AM

I was on the phone with customer service about some issues with the channels on the new sat, and while I was rebooting my DVR, the CSR started telling me about some loyal customer perks coming soon. I searched through the last few days of this forum and didn't see anything so I'll talk about it here. She told me that loyal customers will be getting perks based on time of service, so I asked her to give me an example and she mentioned that for someone like me with 6 yrs, I would be eligible for something like 12 free months of SHO/STARZ, or a rebate on the bill, or some equipment discounts. I was pyched!! She also mentioned a website (not up yet) with the url:

www.directv.com/thanks

This will have some information only available to loyal customers. She mentioned August 13th as the date this will begin and that we will either get an insert in our bill or a seperate mailing if you do autopay.

Personally, if this is true, I think it's about time that D* rewards their loyal customers without having to know the "tricks" on how to get discounts or flat out threatening to move to cable!!!

Anyone else here about this?

**Doug Brott** · 07-31-08, 11:54 AM

Quote:

Originally Posted by Steveknj

www.directv.thanks

I'm sure this link will not work because .thanks is definitely not a tld (top-level domain) .. It's close, though

RobertE · 07-31-08, 11:55 AM

Quote:

Originally Posted by Steveknj

I was on the phone with customer service about some issues with the channels on the new sat, and while I was rebooting my DVR, the CSR started telling me about some loyal customer perks coming soon. I searched through the last few days of this forum and didn't see anything so I'll talk about it here. She told me that loyal customers will be getting perks based on time of service, so I asked her to give me an example and she mentioned that for someone like me with 6 yrs, I would be eligible for something like 12 free months of SHO/STARZ, or a rebate on the bill, or some equipment discounts. I was pyched!! She also mentioned a website (not up yet) with the url:

www.directv.thanks

This will have some information only available to loyal customers. She mentioned August 13th as the date this will begin and that we will either get an insert in our bill or a seperate mailing if you do autopay.

Personally, if this is true, I think it's about time that D* rewards their loyal customers without having to know the "tricks" on how to get discounts or flat out threatening to move to cable!!!

Anyone else here about this?

If indeed this materializes it will be a very good thing.

I've been an advocate of a "rewards" type program like your local grocery chain, Best Buy, Airline Miles, etc. Your length of service and monthly $$$ should count towards something.

I truly hope this puts an end to the dial-a-deal bazaar effect that has been running rampant the past few years.

Fatboy72 · 07-31-08, 11:56 AM

Sweet!

Sirshagg · 07-31-08, 12:00 PM

Quote:

Originally Posted by Doug Brott

I'm sure this link will not work because .thanks is definitely not a tld (top-level domain) .. It's close, though

Perhaps it's this:
http://www.directv.com/thanks

Which turns into this:
http://www.directv.com/DTVAPP/loyalty/loyalty.jsp

**Stuart Sweet** · 07-31-08, 12:04 PM

Sirshagg, you are right. However, the program isn't in full swing yet. Keep an eye on that site for a while.

Upstream · 07-31-08, 12:04 PM

It will be interesting to see how they handle long-time customers who have been penalized by DirecTV's current system.

For example, I was erroneously given a new commitment when a defective receiver was replaced under the protection plan. And because of reasons I don't understand, DirecTV is unable to correct the commitment date on my account, and instead just put a note in the comments indicating the correct commitment date.

And when DirecTV made hundreds of dollars of repeated billing errors on my account, they considered the corrections to be "freebies". So at one point I had a CSR tell me that he couldn't fix any more billing errors because I was over my freebie limit.

So even though I have no commitment and have not received any perks, DirecTV's computer thinks I have 20 months left on my commitment and have received hundreds of dollars in perks.

So will I be eligible for these Loyal Customer Perks, or will I just get penalized again?

masterdeals · 07-31-08, 12:04 PM

Tried www.directv.com/thanks

It redirects to http://www.directv.com/DTVAPP/loyalty/loyalty.jsp

It then says the page is not found.

The fact that there is a redirect there is a sign of things to come

masterdeals · 07-31-08, 12:05 PM

Sorry, someone posted it while I was checking / typing

Hdhead · 07-31-08, 12:05 PM

I have some insight into this. If you have been a sub for 10 years or more (I am) you will be eligible for a free HD DVR. Mailing due around 8/13.

Don't know anything about subs with less years of service.

**Greg Alsobrook** · 07-31-08, 12:06 PM

Quote:

Originally Posted by Sirshagg

Perhaps it's this:
http://www.directv.com/thanks

Which turns into this:
http://www.directv.com/DTVAPP/loyalty/loyalty.jsp

I tried the same thing before I saw your post...

Very cool... Can't wait to see what comes of this...

idigg · 07-31-08, 12:08 PM

Yep, it redirects which means they have the new page all set to go or are finishing it up, and it will go live when ready. Sweet for you lads that have had DirecTV for awhile, I'm only 6 months and loving it.

MarkN · 07-31-08, 12:12 PM

I'll believe it when I see it!

**Doug Brott** · 07-31-08, 12:13 PM

Quote:

Originally Posted by Sirshagg

Perhaps it's this:
http://www.directv.com/thanks

Which turns into this:
http://www.directv.com/DTVAPP/loyalty/loyalty.jsp

swans · 07-31-08, 12:14 PM

Quote:

Originally Posted by Hdhead

I have some insight into this. If you have been a sub for 10 years or more (I am) you will be eligible for a free HD DVR. Mailing due around 8/13.

Don't know anything about subs with less years of service.

I remember when I use to get a free PPV once a month.

Sirshagg · 07-31-08, 12:14 PM

Quote:

Originally Posted by Hdhead

I have some insight into this. If you have been a sub for 10 years or more (I am) you will be eligible for a free HD DVR. Mailing due around 8/13.

Don't know anything about subs with less years of service.

Hmmm, I wonder how long 've been with them - 2001 for sure, but I just don't know how long before that.

cmtar · 07-31-08, 12:16 PM

Quote:

Originally Posted by Hdhead

I have some insight into this. If you have been a sub for 10 years or more (I am) you will be eligible for a free HD DVR.

Thats it? Yea its good and all if they dont make you activate it. If yuo can take the box and just put it up till you need it then its fine but if they make you actviate and and pay everymonth then i dont want it but atleast they are doing something i suppose.

**Doug Brott** · 07-31-08, 12:17 PM

Quote:

Originally Posted by Sirshagg

Hmmm, I wonder how long 've been with them - 2001 for sure, but I just don't know how long before that.

I'm about 12½ years at the moment

Curtis0620 · 07-31-08, 12:17 PM

Quote:

Originally Posted by Hdhead

I have some insight into this. If you have been a sub for 10 years or more (I am) you will be eligible for a free HD DVR. Mailing due around 8/13.

Don't know anything about subs with less years of service.

Excellent. Been since 1997, and looking to get a new 1080p tv.

Steve Robertson · 07-31-08, 12:21 PM

Quote:

Originally Posted by Hdhead

I have some insight into this. If you have been a sub for 10 years or more (I am) you will be eligible for a free HD DVR. Mailing due around 8/13.

Don't know anything about subs with less years of service.

I already have 2 free one's can I get something else

Steveknj · 07-31-08, 12:21 PM

Quote:

Originally Posted by Doug Brott

I'm sure this link will not work because .thanks is definitely not a tld (top-level domain) .. It's close, though

that was a mistype

www.directv.com/thanks

Hdhead · 07-31-08, 12:22 PM

Quote:

Originally Posted by cmtar

Thats it? Yea its good and all if they dont make you activate it. If yuo can take the box and just put it up till you need it then its fine but if they make you actviate and and pay everymonth then i dont want it but atleast they are doing something i suppose.

Always a complainer even when offered something for free.

Sirshagg · 07-31-08, 12:23 PM

Quote:

Originally Posted by Hdhead

Always a complainer even when offered something for free.

Well truth be told it wouldn;t be free - it's $5/mo. But I do get your point.

Hdhead · 07-31-08, 12:25 PM

Quote:

Originally Posted by Sirshagg

Well truth be told it wouldn;t be free - it's $5/mo. But I do get your point.

It's free for me because it will replace a non-DVR model.

Sirshagg · 07-31-08, 12:27 PM

Watch this wont even be the deal and all kinds of people will start complaining that DirecTv lied when they havn't promissed anything in the first place.