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10-06-08, 06:04 AM
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#1
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Cool Member
Join Date: Feb 09, 2008
Location: Allen, Texas
Posts: 24
User# 63649
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HR2x Lockup Discussion
We had to do a red button reset on all 3 of our DVRs over the past hour to get them to come on. The affected items were a HR20-700, an HR21-200 and an HR21-100. No power surges detected and all three are on Panamax power centers. Has anybody had an issue with their DVRs this morning? Rather strange...
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Originally Posted by Stuart Sweet
Mod Edit: As this is post #1 in this thread, here's an update for those who came in late:
Some sort of issue caused lockups for close to 90% of DVR users on Monday. This was not due to a network connection or any particular setup. It was an issue on the DIRECTV end.
DIRECTV acted as quickly as possible to solve the problem and that included, for some people, forced reboots initiated from a satellite command.
Some people have found that they had to pull the plug for 15 minutes to get full function back, but that's rare. For most people a red-button-reset was all it took.
DIRECTV knows what caused the issue and has addressed it. There is very little chance that you'll need to address it further.
An e-mail was sent out as a courtesy. We all agree that it could have been sent sooner but it wasn't. It was sent as soon as the issue was completely under control.
Bottom line, what happened Monday, is Monday's news. Today is Wednesday.
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__________________
A proud HD Addict and craving more!
Last edited by Stuart Sweet; 10-08-08 at 09:12 AM..
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10-06-08, 06:08 AM
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#2
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Hall Of Fame
Join Date: Jun 07, 2005
Location: E. Walpole MA
Posts: 1,485
User# 12673
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Yup I had to reset 2 of mine what a pain in the ass
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10-06-08, 06:10 AM
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#3
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Hall Of Fame
Join Date: Jan 13, 2007
Location: Fort Lauderdale
Posts: 12,940
User# 33479
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One of my HR20-700's was dead this morning, would not power on, had to pull the plug to get it to reboot. It came up fine, all seems to be well except all of my favorite lists were wiped clean. It is on a UPS, there was no software update indicated. This is the first hard reset I have had to do in well over a year.
__________________
Dave
Florida Room
HR20-700 (11.06) HDMI To Sony Bravia 1080p LCD, Native on, Networked thru Netgear Router, DSL 6.0 mbps, Toshiba DR410 upconvert DVD recorder(S-video in, HDMI to TV) Harmony 676, Zinwell WB68, RS OTA antenna, VOD active
Master BR
HR20-700 (9.07)HDMI to Samsung LNT2342H 720P LCD, networked, Native on, Toshiba DR410 DVD recorder, VOD active
Hobby Shop
R15-500 (1.06) to Sharp CRT
D* since 95, XM Roady since 05
Semi-Retired: Samsung SIR4040 DVR, Old RCA Tuner
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10-06-08, 06:12 AM
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#4
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Legend
Join Date: Oct 25, 2007
Location: SoCal
Posts: 155
User# 55139
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I posted about this in another thread. Guess I better check all my units.
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10-06-08, 06:29 AM
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#5
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Cool Member
Join Date: Jul 08, 2004
Location: SW PA
Posts: 18
User# 7664
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Both my HR20-100 units were dead this morning. I had to do red-button restarts to get them going. I didn't have time to check recordings, to-do list, etc. I can only hope they are OK.
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10-06-08, 06:31 AM
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#6
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Cool Member
Join Date: Dec 31, 2003
Posts: 14
User# 4632
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Also had 2 units dead this morning.... HR21-700 and HR21-100.
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10-06-08, 06:34 AM
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#7
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Icon
Join Date: Feb 11, 2006
Location: Modoc County, Northern California
Posts: 527
User# 18050
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I remember something like this happened last year, if I remember right it was bad guide data.
__________________
AU9, Zinwell WB616, (2)HR21-100, HR21-200, HR23-700, HR20-100
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10-06-08, 06:36 AM
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#8
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Hall Of Fame
DBSTalk CLUB MEMBER
Join Date: Sep 05, 2006
Location: Allen, Tx
Posts: 1,848
User# 25976
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Two HR20s, both had the record light on, both unresponsive, and RBR fixed them.
__________________
Premier Package with HD Extra plus NFL-ST+SF, NBA-LP, NHL-CI, & MLB-EI
My small system:
- HR20
- Samsung 46" LCD LN-46A650
- LG Blu-Ray BD-370
- Yamaha YHT-160
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10-06-08, 06:40 AM
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#9
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Legend
Join Date: May 08, 2002
Location: Central NJ
Posts: 185
User# 419
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Count me in....
All 3 HR21's (1 with an AM21) and Both of my HR20-XXX's were SNAFU'D this AM.
POS.....I'm starting to get AWFULLY tired of this crap....albeit different crap week in and week out.
Crap is crap..... 
__________________
D* sub
1 HR20/3 HR21's/1 HR22/1 AM21/3 R15's /5LNB/3LNB/single LNB dishes...and a large utility bill!!!
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10-06-08, 06:46 AM
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#10
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WHAT No MRV? Cats Rule
DBSTalk CLUB MEMBER
Join Date: Jan 29, 2008
Location: Etna, Maine
Posts: 3,975
User# 62863
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Quote:
Originally Posted by or270
I remember something like this happened last year, if I remember right it was bad guide data.
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I wonder if this is whats happening today since its happening to nr and ce users. that would make sense.
__________________
Dave MacLeod
AU9S WNC BAU Model dish feeding SWM-8 Module to SWS4 splitter OTA Diplexed.
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10-06-08, 06:47 AM
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#11
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Hall Of Fame
DBSTalk CLUB MEMBER
Join Date: Sep 05, 2006
Location: Allen, Tx
Posts: 1,848
User# 25976
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Quote:
Originally Posted by JAYPB
All 3 HR21's (1 with an AM21) and Both of my HR20-XXX's were SNAFU'D this AM.
POS.....I'm starting to get AWFULLY tired of this crap....albeit different crap week in and week out.
Crap is crap..... |
Considering how wide-spread this seems to be, I wouldn't go on a little "POS" tirade about the unit...This seems like a Directv issue. I've been extremely happy with 2 HR20s for 2 years now.
__________________
Premier Package with HD Extra plus NFL-ST+SF, NBA-LP, NHL-CI, & MLB-EI
My small system:
- HR20
- Samsung 46" LCD LN-46A650
- LG Blu-Ray BD-370
- Yamaha YHT-160
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10-06-08, 06:47 AM
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#12
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New Member
Join Date: Oct 06, 2008
Location: Sterling Heights, MI
Posts: 1
User# 73803
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Same Here
Same thing here on all three of my receivers (two HR21s and one HR20). Red button reset and everything running again.
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10-06-08, 06:48 AM
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#13
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Legend
Join Date: Apr 25, 2007
Location: Shoreham, Vermont
Posts: 103
User# 39318
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both my 100 and 700 had to be reset by pulling the plugs on both, even the red button reboot didnt work. both machines were locked up..
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10-06-08, 06:51 AM
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#14
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Icon
Join Date: Mar 26, 2007
Location: Boston, MA
Posts: 570
User# 37825
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Quote:
Originally Posted by sticketfan
both my 100 and 700 had to be reset by pulling the plugs on both, even the red button reboot didnt work. both machines were locked up..
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Same thing here... I also have an HR20-100 and an HR20-700!!!
I came home this AM and they were both on and had video but were unresponsive to both remote and front panel commands.
I did an RBR on both of them and they both locked up at 97% and I waited a LONG time.
Thankfully pulling the plug seemed to do the job...
But seriously What the heck is going on???
__________________
With D* Since '96
Receivers: 1 - HR20-700, 1-HR20-100, 2 - SD Series2 DirecTivo
Antenna: 5 LNB AU9 Slimline with Zinwell WB68
HDTV: Sony 50" Rear Projection 1080i, Slingbox Pro with HD Kit, Verizon FIOS 20/20Mb
Sound: Sony STR-DG1100 w/ All Cambrige Soundwords Speakers & Powered Subwoofer
HR20-700 & HR20-100, Networked with DOD, CID & eSATA 750GB Connected to Both. Native Off. OTA with Terrestrial Digital DB4.
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10-06-08, 06:53 AM
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#15
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Icon
Join Date: Mar 26, 2007
Location: Boston, MA
Posts: 570
User# 37825
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Seriously the stability of the HR20-xxx has been a joke since the last national update. If this was an attempt to push out new version they certainly botched this for sure!!!
__________________
With D* Since '96
Receivers: 1 - HR20-700, 1-HR20-100, 2 - SD Series2 DirecTivo
Antenna: 5 LNB AU9 Slimline with Zinwell WB68
HDTV: Sony 50" Rear Projection 1080i, Slingbox Pro with HD Kit, Verizon FIOS 20/20Mb
Sound: Sony STR-DG1100 w/ All Cambrige Soundwords Speakers & Powered Subwoofer
HR20-700 & HR20-100, Networked with DOD, CID & eSATA 750GB Connected to Both. Native Off. OTA with Terrestrial Digital DB4.
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10-06-08, 06:56 AM
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#16
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Hall Of Fame
DBSTalk CLUB MEMBER
Join Date: Sep 05, 2006
Location: Allen, Tx
Posts: 1,848
User# 25976
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Quote:
Originally Posted by funhouse69
Seriously the stability of the HR20-xxx has been a joke since the last national update. If this was an attempt to push out new version they certainly botched this for sure!!!
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Not for everyone.
__________________
Premier Package with HD Extra plus NFL-ST+SF, NBA-LP, NHL-CI, & MLB-EI
My small system:
- HR20
- Samsung 46" LCD LN-46A650
- LG Blu-Ray BD-370
- Yamaha YHT-160
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10-06-08, 07:01 AM
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#17
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Icon
Join Date: Oct 10, 2006
Location: Texas
Posts: 990
User# 28184
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All 3 of my units needed to be reset.
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10-06-08, 07:03 AM
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#18
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Mentor
Join Date: Feb 22, 2007
Location: Rochester, NY
Posts: 48
User# 36137
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I had to reset my hr-20 this morning
__________________
Sony 1080p TV
HR21-700
PS3 / PS2 / WII / XBOX-360 w/ HD-DVD
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10-06-08, 07:04 AM
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#19
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WHAT No MRV? Cats Rule
DBSTalk CLUB MEMBER
Join Date: Jan 29, 2008
Location: Etna, Maine
Posts: 3,975
User# 62863
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oddly enough my hr20-100 wasn't affected, only hy hr21-100. the hr20 was beibg watched until 1230 last night, wonder if this only affected units that were in standby at midnight.
__________________
Dave MacLeod
AU9S WNC BAU Model dish feeding SWM-8 Module to SWS4 splitter OTA Diplexed.
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10-06-08, 07:05 AM
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#20
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Mentor
Join Date: Jul 13, 2006
Location: Baltimore, MD
Posts: 46
User# 23559
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Ditto, HR20 and HR21. My HR20 was on and seemingly working. An attempt to rewind live TV caused it to go haywire and stop responding. RBR fixed both units.
__________________
HOME: Panny 46PZ800U, HR20-100, Sony 34HS420, H20-600. WORK: Don't even get me started....
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10-06-08, 07:05 AM
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#21
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Hall Of Fame
Join Date: Feb 12, 2007
Location: SE Florida
Posts: 6,202
User# 35622
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Four for four receivers locked this morning. Three HR20-700s and an HR21-200. If they were in standby wouldn't come out...if they were fully on...they would only show the channel they were on with no controls working.
All required RBR.
__________________
Top 3 HR-20 Pet Peeves: 1. Undependable (13), 2. Parental Controls Not Effective, 3.
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10-06-08, 07:06 AM
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#22
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AllStar
Join Date: Mar 07, 2007
Location: new jersey
Posts: 64
User# 36871
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"bad guide data" this the problem, I got the message after i reset the box
Quote:
Originally Posted by poppo
All 3 of my units needed to be reset.
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10-06-08, 07:08 AM
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#23
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Legend
Join Date: May 08, 2002
Location: Central NJ
Posts: 185
User# 419
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Quote:
Originally Posted by sigma1914
Considering how wide-spread this seems to be, I wouldn't go on a little "POS" tirade about the unit...This seems like a Directv issue. I've been extremely happy with 2 HR20s for 2 years now.
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What I've experienced on different units over the last....oh 6 months:
-Missed recordings (The LOVELY "13" message in the history)
-Instantaneous "Would you like to delete this recording" pop up after hitting the play button on a recording
-Gray/black screen recordings
-The MOST LOVELY 771 message on Tuner 2 on my HR20's
-SLOW, SLOW AND SLOWER remote control responsiveness on my HR21's
-Reboots, reboots and more reboots.
But I won't make this into a "My HR2X'S are POS's"....b!tchfest..... 
__________________
D* sub
1 HR20/3 HR21's/1 HR22/1 AM21/3 R15's /5LNB/3LNB/single LNB dishes...and a large utility bill!!!
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10-06-08, 07:09 AM
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#24
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Hall Of Fame
Join Date: Nov 08, 2006
Location: Bartlett, TN
Posts: 1,002
User# 29641
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Count me as one of the ones who woke up with HR20's that wouldn't turn on. I thought our 100 was completely dead, had to unplug for 10 minutes for it to turn on, RBR didn't work. RBR worked for the 700.
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Glory, Glory Man United
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10-06-08, 07:10 AM
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#25
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Hall Of Fame
Join Date: Nov 23, 2005
Location: Southeast
Posts: 1,083
User# 15426
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Same here, HR20-700 was dead when I woke up.
Pushing "Power" did nothing. Took pushing the red button to get it to wake up.
__________________
SONY KDS-55A3000
1 HR20-700 - national release
1- R15-100 - national release
1- R22 - national release
1-WII
1- PS3 40Gig
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