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Old 06-02-10, 09:54 AM   #1   |  Link
Stuart Sweet
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HR24/H24 0x03E0: Issues Only

Receivers included in this release:
HR24-500 • H24-100

Release notes: http://www.dbstalk.com/showthread.php?t=178520

Discussion: http://www.dbstalk.com/showthread.php?t=177552

Remember, of course... please keep all posts to issues only. If you have no issues, or simply want to discuss other issues related to this release, please use the discussion thread.

We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.


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Old 06-02-10, 06:08 PM   #2   |  Link
davahad
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System Test

I'm running System Test on 2 different HR24-500's and 1 fails with Diag Code 42-154 Sat Dish Alignment or Cabling requires servicing. The other fails with Diag Code 42-821 Sat Dish Alignment or Cabling requires servicing. I'm not seeing any problems with Searching for Satellite and my signal strength looks good. Is this a problem with the current version of software?
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Old 06-02-10, 06:16 PM   #3   |  Link
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Quote:
Originally Posted by davahad View Post
I'm running System Test on 2 different HR24-500's and 1 fails with Diag Code 42-154 Sat Dish Alignment or Cabling requires servicing. The other fails with Diag Code 42-821 Sat Dish Alignment or Cabling requires servicing. I'm not seeing any problems with Searching for Satellite and my signal strength looks good. Is this a problem with the current version of software?
It's probably because DirecTV 10 is down for the spotbeam fix, 103(cb) is reading all zero's since yesterday.
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Old 06-02-10, 07:23 PM   #4   |  Link
mikeny
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HR24-500 Media Share (through TVersity): "Would you like to select music with your photos"? After selecting "ok", it said "Please wait" indefinitely. I put the DVR in standby mode to get the "Please wait" to go away. After turning it on I went back into Media Share:, Photos: Thumbnails appears for photos but there's no response when I select "Play All". There's no response if I browse to a thumbnail and select it.

In audio, I went into a folder and see a playlist but there was no response after I selected Play.

I rebooted and the cycle of errors repeated.
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Old 06-02-10, 08:10 PM   #5   |  Link
ckucera
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Unhappy

Just received the update today. Now I am seeing some odd color pixellation on all channels. Still there after a reset of my H24 receiver. Anyone else seeing this?

Update: Just turning receiver off and then back on resolved pixellation issue. Interesting, the reset did not.

Last edited by ckucera; 06-03-10 at 05:44 AM..
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Old 06-02-10, 08:20 PM   #6   |  Link
mikeny
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HR24-500

Frozen Video/audio: I switched to channel 5 and it after a few seconds froze.
I switched channels and came back to 5 and it began to play normally again. This was all on live tv.
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Old 06-02-10, 08:35 PM   #7   |  Link
djrobx
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Got the update thismorning. Receiver was operating/buffering, but had "Acquiring guide data..." on the screen indefinitely. Had to reboot then it started working properly.

Optical audio drop-outs still present in this version.
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Old 06-02-10, 08:37 PM   #8   |  Link
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Got home tonight and saw message that firmware had been updated. Went to the guide, and got this bizarre view of the GUI, guide miniaturized in upper left corner, and the video preview in upper right corner. Thought hey maybe D* finally gave us some bizarre version of PIP. HR24-500 via HDMI on a 1080p display.

Edit: IIRC my Panny plasma was in PIP mode last night so I wonder if the HR24 got confused with bad pixel/screen size information thru HDMI?

Will reboot after hockey game and see if it fixes it...

Edit: All is well after a reboot.
Attached Thumbnails
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Size:	177.0 KB
ID:	22296  

Last edited by paule123; 06-02-10 at 09:19 PM..
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Old 06-03-10, 04:12 AM   #9   |  Link
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I had the same problem with my PIP set.
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Old 06-03-10, 07:10 AM   #10   |  Link
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Quote:
Originally Posted by davahad View Post
I'm running System Test on 2 different HR24-500's and 1 fails with Diag Code 42-154 Sat Dish Alignment or Cabling requires servicing. The other fails with Diag Code 42-821 Sat Dish Alignment or Cabling requires servicing. I'm not seeing any problems with Searching for Satellite and my signal strength looks good. Is this a problem with the current version of software?
No, this was a problem on DirecTV's end, which has been resolved today.
Try running the test again and see if it passes, as mine did this morning.
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Old 06-03-10, 07:52 AM   #11   |  Link
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I had a problem with the MP3 part of it.. I had one folder with a lot of mp3's and when I selected "Shuffle all" it came back and told me something like there were no files to shuffle.
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Old 06-03-10, 12:25 PM   #12   |  Link
jacobp
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HR24 Showing Video on only half of the screen

Hello. I recently received an HR24-500 to replace my HR20-100 as part of the MRV upgrade.

My HR24 connects via HDMI to a Pioneer Elite A/V receiver and then from there to my Pioneer Elite Plasma TV.

My HR20-100 had no problems transmitting perfect video using the above setup.

Now, with the HR24, i would say about once out of every 5 times, when I turn on the TV, the TV image only shows about one-half of the image and the other half is black. It is not a compressed image of the whole screen, rather it is as if the right half of the screen is blacked out. This phenomenon has occurred while looking at the playlist or viewing a TV show live or recorded.

To fix it, i go to the playlist and choose another recording, the screen then goes to black and then comes back full screen.

I see that there are many posts about HDMI and HDMI handshake issues with the HR24 but i didn't see any describing what i am seeing, so i just wanted this information to get into DTV's database of what needs to be fixed.

Has anyone else experienced this?
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Old 06-03-10, 03:17 PM   #13   |  Link
davahad
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With both of the HR24-500's I have I am getting brief audio dropouts (2-3 per hour). If I rewind and play that portion again the audio dropout is still there. The audio dropouts are happening in both recorded and live shows.
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Two (2) HR24-500's*
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HR10-250**
3 LNB Dish**
Pioneer Elite 1120HD 50" Plasma (1080i)
Denon 4308 CI
HR24's connected via HDMI through Denon Receiver
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Old 06-03-10, 03:20 PM   #14   |  Link
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Quote:
Originally Posted by davahad View Post
With both of the HR24-500's I have I am getting brief audio dropouts (2-3 per hour). If I rewind and play that portion again the audio dropout is still there. The audio dropouts are happening in both recorded and live shows.
If this is with live [and no buffering] then it's in the SAT feed.
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Old 06-03-10, 04:19 PM   #15   |  Link
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1) Padding from a show recorded on an HR24-500 does not show up on non-HR24 DVR's via DECA/MRV.

2) If you go to a On Demand Menu then go out, the On Demand menu appears as a background behind the guide or other menu screens.

3) After going to a On Demand Menu then out to the guide or another menu screen, the live PIP will freeze intermittently.

Peter
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Old 06-04-10, 09:34 AM   #16   |  Link
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Got the 0x3e0 upgrade several days ago. Using remote for everything has slowed down a lot. For example when hitting fast forward, it freezes for about 2 seconds and then goes into FF. Also when returning to regular speed it backs up more than my HR20-700. I was pretty good at getting it to return to the start but now I return before the start of the program.

Also many more audio dropouts.

On good side, APPS work now when they would never work before
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Old 06-05-10, 05:57 AM   #17   |  Link
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Slow..........

I received this update Wednesday morning. The reason I paid $199 to solid Signal instead of paying Directv $99 for an upgrade was to make sure I got an HR24 because of the touted increased speed. I wasn't disappointed until I got this upgrade. Now, it's no more responsive than my HR22 or R22. What gives here?
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Old 06-05-10, 06:56 AM   #18   |  Link
Steve Robertson
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No kidding this box is slower than me I hope they get a fix out soon
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Old 06-05-10, 07:00 AM   #19   |  Link
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Quote:
Originally Posted by Billzebub View Post
I received this update Wednesday morning. The reason I paid $199 to solid Signal instead of paying Directv $99 for an upgrade was to make sure I got an HR24 because of the touted increased speed. I wasn't disappointed until I got this upgrade. Now, it's no more responsive than my HR22 or R22. What gives here?
Quote:
Originally Posted by Steve Robertson View Post
No kidding this box is slower than me I hope they get a fix out soon
I've seen this only once and a reboot cleared it.
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Old 06-05-10, 07:29 AM   #20   |  Link
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I've seen this only once and a reboot cleared it.
I tried that after I posted and it seems to have worked. Still, I'm concerned because when I first got my HR22 a reboot worked also. I just hope that the rush to 3D doesn't adversely effect the performance of our equipment.
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Old 06-05-10, 08:01 AM   #21   |  Link
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Quote:
Originally Posted by Billzebub View Post
I tried that after I posted and it seems to have worked. Still, I'm concerned because when I first got my HR22 a reboot worked also. I just hope that the rush to 3D doesn't adversely effect the performance of our equipment.
Lately I've see multiple models of HR2X's, not just the HR24, having this issue where UI performance goes in the dumpster after a number of days and doing a reboot will clear it back up. Hopefully DirecTV will find the cause of this and get it corrected quickly.
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Old 06-05-10, 08:08 AM   #22   |  Link
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Report #20100605-BAD

HR24 is connected by HDMI to my Sony STR-DG920 which is connected to my Sony KDL-52WL135 via HDMI. The HR24 is also connected to the TV via component cables and RCA audio.

The HR20 has changed the operation of my whole system in the HDMI mode. My system work with no problems with both my HR20-500 and HR21-100. Now with the HR24 in the system it no longer switches the TV to control the external speakers, I must go into the TV setup menu and do this manually, This was automatic until the HR24 was introduced. there seems to be a problem with the HR24 HDMI signal and my system that was not present with previous receivers.

OK recent trial and error point to the HR 24 HDMI not playing nice with Sony Bravia Sync. Some way with just the HDMI cable from the HR 24 in the HDMI matrix Bravia Sync. goes bonkers. As I have stated this is not the case with my HR20 or HR21 with Bravia Sync.
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Last edited by STEVEN-H; 06-15-10 at 02:42 PM.. Reason: more testing
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Old 06-05-10, 09:30 AM   #23   |  Link
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Twice now, CSI Miami season finale and the first episode of Flashpoint, the rcvr has had an issue with the local CBS OTA station. I go to play the recording, and it goes straight to the keep or delete popup

Never had a Directv rcvr screw up recordings until now.
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Old 06-05-10, 10:57 AM   #24   |  Link
mikeny
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Caller ID continues to work for a few days and then needs to be rebooted which makes it work again.
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Old 06-05-10, 06:05 PM   #25   |  Link
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My HR24 didn't have any sound on a lot of channels this morning. A reboot fixed it.
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