 |
|
|
05-19-07, 09:51 AM
|
#1
| Link
|
|
|
Your Neighborhood Liasion
Join Date: Mar 23, 2002
Location: Denver, CO
Posts: 12,792
User# 27
|
Testers needed for possible 721 9 Day Guide fix
I've been asked my the 721 team at Dish Network to gather a few volunteer testers from DBSTalk to test a new software version that contains a potential fix for the 721 9 day guide issues that some of you have been seeing.
If you would like to participate (and this time around, they're only looking for a few people), EMAIL (markdl@dbstalk.com) your information:
User Name
Real Name
Phone Number on Dish Network Account
721 Receiver CAID
721 Smartcard ID Number
Please, only volunteer for this if you are having the 9 Day Guide problem.
This is the 4th time that Dish Network has come to the users of DBSTalk looking for testing help. If you volunteer, you will be asked to conduct tests and then report your results back to a special email address at Dish Network. This process has worked very well for Dish Network in the past, and I expect that those of you who volunteer for this one will continue the fine tradition that we've started here with this.
__________________
Mark Lamutt
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Your DBSTalk.Com Community Liaison to Dish Network
|
|
|
|
05-19-07, 11:23 AM
|
#2
| Link
|
|
Hall Of Fame
Join Date: Jan 23, 2004
Location: Walnut Creek, CA
Posts: 1,421
User# 5055
|
I sent you an e-mail with the information requested.
|
|
|
|
|
05-19-07, 04:12 PM
|
#3
| Link
|
|
Icon
Join Date: Oct 21, 2004
Location: Santa Rosa, CA
Posts: 544
User# 9227
|
email sent.
Situation has worsened. Powered on today and no, I repeat, no guide data. Unit wanted to download new guide data so said OK and after two hours still not finished. Canceled out and tried again but same results.
I hope the fix they are offering will resolve this.
I don't want to reboot as this sometimes causes even more problems.
Rant OFF.
__________________
Brian...reporting from the left coast
VIP722,VIP622,622R,VIP211,VIP211 active receivers
2300,4500,301,6000U,921,501,721 inactive receivers (shelfware)
Last edited by Grandude; 05-19-07 at 08:54 PM..
Reason: additional info
|
|
|
|
|
05-19-07, 10:14 PM
|
#4
| Link
|
|
Mentor
Join Date: Jan 08, 2003
Location: SF Bay Area
Posts: 33
User# 1811
|
Mark, I sent you an email as well.
|
|
|
|
|
05-20-07, 07:07 PM
|
#5
| Link
|
|
|
Godfather
Join Date: Jan 20, 2003
Posts: 277
User# 1887
|
email sent
|
|
|
|
|
05-21-07, 11:58 PM
|
#6
| Link
|
|
Godfather
Join Date: May 13, 2002
Posts: 367
User# 453
|
email sent
__________________
Big Bob
|
|
|
|
|
05-22-07, 09:25 AM
|
#7
| Link
|
|
Your Neighborhood Liasion
Thread Starter
Join Date: Mar 23, 2002
Location: Denver, CO
Posts: 12,792
User# 27
|
The window is now closed. Thanks to all of the volunteers. You should be getting an email with instructions today, if you haven't already.
__________________
Mark Lamutt
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Your DBSTalk.Com Community Liaison to Dish Network
|
|
|
|
|
05-22-07, 11:41 AM
|
#8
| Link
|
|
AllStar/Supporter
DBSTalk CLUB MEMBER
Join Date: Jan 25, 2004
Location: La Crosse, WI
Posts: 679
User# 5078
|
Dang, just saw this now. Let me know if something happens and they need another person/more people, Mark.
|
|
|
|
|
05-23-07, 08:36 AM
|
#9
| Link
|
|
Hall Of Fame
Join Date: Jan 23, 2004
Location: Walnut Creek, CA
Posts: 1,421
User# 5055
|
Quote:
Originally Posted by Mark Lamutt
The window is now closed. Thanks to all of the volunteers. You should be getting an email with instructions today, if you haven't already.
|
I haven't received any correspondence. Can you confirm that e-mails were sent to folks already? |
|
|
|
|
05-23-07, 09:34 AM
|
#10
| Link
|
|
|
Icon
Join Date: Oct 21, 2004
Location: Santa Rosa, CA
Posts: 544
User# 9227
|
Quote:
Originally Posted by finniganps
I haven't received any correspondence. Can you confirm that e-mails were sent to folks already?
|
I got the email reply from BugFix yesterday afternoon.
__________________
Brian...reporting from the left coast
VIP722,VIP622,622R,VIP211,VIP211 active receivers
2300,4500,301,6000U,921,501,721 inactive receivers (shelfware)
|
|
|
|
|
05-23-07, 01:02 PM
|
#11
| Link
|
|
Mentor
Join Date: Jan 08, 2003
Location: SF Bay Area
Posts: 33
User# 1811
|
I received the email from Beta Bugs yesterday at 2pm pst.
No 9 day guide for me. 
I think it may be an LNBF problem.
finniganps - know of where I can get one in a hurry in the Walnut Creek/Concord area? |
|
|
|
|
05-23-07, 01:46 PM
|
#12
| Link
|
|
Ready for Uplink!
Join Date: Apr 17, 2003
Location: 85º 58' 06" W
Posts: 26,602
User# 2604
|
Quote:
Originally Posted by guywall
No 9 day guide for me.
I think it may be an LNBF problem. |
Try channel 145 ESPNA or 239 WGN. Both of those channels are on the same transponder and satellite as the extended guide (119° TP 18).
__________________
Welcome to DBS Talk - Let's talk about DBS!
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
has some interesting content (Updated as of February 1st)
E* now has 68 Channels of HD (plus 39 RSNs/Alts and 15 PPV). Claiming "over 100"
D* now has 68 Channels of HD (plus 41 RSNs/Alts and 30+ PPV). Claiming "over 150"
|
|
|
|
|
05-23-07, 02:04 PM
|
#13
| Link
|
|
Mentor
Join Date: Jan 08, 2003
Location: SF Bay Area
Posts: 33
User# 1811
|
I'll try those.
Earlier this morning, I went through the dish pointing screen and checked the signal strength of the 119 sat.
I have 94598 as the zip, dish system 500, tuner input 1, and then the following:
transponder 1 - 0 signal, not locked
transponder 2 - flashing red/green bar up to 72, signal not locked
transponder 3 - 0 signal, not locked
transponder 4 - flashing red/green bar up to 67, signal not locked
transponder 5 - 99 signal locked
transponder 6 - 83 signal locked
transponder 7 - 0 signal, not locked
transponder 8 - 86 signal locked
transponder 9 - 0 signal, not locked
transponder 10 - 0 signal, not locked
transponder 11 - 0 signal, not locked
transponder 12 - flashing red/green bar up to 67, signal not locked
transponder 13 - 89 signal locked
transponder 14 - flashing red/green bar up to 68, signal not locked
transponder 15 - 89 signal locked
transponder 16 - flashing red/green bar up to 69, signal not locked
transponder 17 - 89 signal locked
transponder 18 - flashing red/green bar up to 67, signal not locked
transponder 19 - 89 signal locked
transponder 20 - flashing red/green bar up to 67, signal not locked
transponder 21 - 90 signal locked
|
|
|
|
|
05-23-07, 02:31 PM
|
#14
| Link
|
|
Hall Of Fame
Join Date: Jan 23, 2004
Location: Walnut Creek, CA
Posts: 1,421
User# 5055
|
I'm surprised I didn't get an e-mail since I was the first responder.....ah well, at least someone might be able to get to the bottom of this.
|
|
|
|
|
05-23-07, 10:08 PM
|
#15
| Link
|
|
|
Icon
Join Date: Oct 27, 2003
Location: Missouri
Posts: 602
User# 3882
|
Quote:
Originally Posted by guywall
I'll try those.
Earlier this morning, I went through the dish pointing screen and checked the signal strength of the 119 sat.
I have 94598 as the zip, dish system 500, tuner input 1, and then the following:
transponder 1 - 0 signal, not locked
transponder 2 - flashing red/green bar up to 72, signal not locked
transponder 3 - 0 signal, not locked
transponder 4 - flashing red/green bar up to 67, signal not locked
transponder 5 - 99 signal locked
transponder 6 - 83 signal locked
transponder 7 - 0 signal, not locked
transponder 8 - 86 signal locked
transponder 9 - 0 signal, not locked
transponder 10 - 0 signal, not locked
transponder 11 - 0 signal, not locked
transponder 12 - flashing red/green bar up to 67, signal not locked
transponder 13 - 89 signal locked
transponder 14 - flashing red/green bar up to 68, signal not locked
transponder 15 - 89 signal locked
transponder 16 - flashing red/green bar up to 69, signal not locked
transponder 17 - 89 signal locked
transponder 18 - flashing red/green bar up to 67, signal not locked
transponder 19 - 89 signal locked
transponder 20 - flashing red/green bar up to 67, signal not locked
transponder 21 - 90 signal locked
|
Did you do a switch check?
You seem to all over the place with locked not locked. |
|
|
|
|
05-24-07, 01:56 AM
|
#16
| Link
|
|
Mentor
Join Date: Jan 08, 2003
Location: SF Bay Area
Posts: 33
User# 1811
|
145 & 239 did not come in.
retired Tech, I do a couple of switch tests a day lately. It always says verified for both tuners and all three satallites I have.
I'll check them again to see what readings I get tonight.
|
|
|
|
|
05-24-07, 11:11 PM
|
#17
| Link
|
|
Godfather
Join Date: Jan 20, 2003
Posts: 277
User# 1887
|
Quote:
Originally Posted by guywall
145 & 239 did not come in.
retired Tech, I do a couple of switch tests a day lately. It always says verified for both tuners and all three satallites I have.
I'll check them again to see what readings I get tonight.
|
sounds like a hardware or aiming problem to me. Try somebody else's dish.
Got the beta SW so far so good |
|
|
|
|
05-28-07, 12:19 PM
|
#18
| Link
|
|
Mentor
Join Date: Jun 11, 2004
Location: Morgan Hill, CA
Posts: 35
User# 6992
|
Mark,
Any estimate on when testing will end and the fix will be rolled out? (Are we talking days, weeks, months?). Many of us are quite anxious to get our 9-day guides working normally again. (I was on vacation when the request for testers was posted, so I missed the chance to participate.)
|
|
|
|
|
05-28-07, 02:22 PM
|
#19
| Link
|
|
Godfather
Join Date: Jan 20, 2003
Posts: 277
User# 1887
|
Quote:
Originally Posted by FLY5
Mark,
Any estimate on when testing will end and the fix will be rolled out? (Are we talking days, weeks, months?). .)
|
YES........................................
Email said it went well and would roll out soon whatever that means. I got the impression it would be quickly |
|
|
|
|
05-28-07, 04:54 PM
|
#20
| Link
|
|
Cool Member
Join Date: Dec 31, 2004
Location: Rochester,MN
Posts: 16
User# 10328
|
I hope that this test went so well, that all future updates will be beta tested!
|
|
|
|
|
05-28-07, 09:17 PM
|
#21
| Link
|
|
Icon
Join Date: Oct 21, 2004
Location: Santa Rosa, CA
Posts: 544
User# 9227
|
Quote:
Originally Posted by rlegan
I hope that this test went so well, that all future updates will be beta tested!
|
I second that suggestion. Modify it to say beta tested by forum members. 
I would expect the 'fix' will be downloaded this week. Of course I do not have any insider info on this. Just a BIG hunch.
__________________
Brian...reporting from the left coast
VIP722,VIP622,622R,VIP211,VIP211 active receivers
2300,4500,301,6000U,921,501,721 inactive receivers (shelfware)
|
|
|
|
|
05-29-07, 04:03 PM
|
#22
| Link
|
|
Icon
Join Date: Oct 21, 2004
Location: Santa Rosa, CA
Posts: 544
User# 9227
|
New software arrived at my 721 today. L3.26. 9 day guide still works. Spooled to all 721s today per the Tech Portal.
__________________
Brian...reporting from the left coast
VIP722,VIP622,622R,VIP211,VIP211 active receivers
2300,4500,301,6000U,921,501,721 inactive receivers (shelfware)
|
|
|
|
|
05-30-07, 09:38 AM
|
#23
| Link
|
|
AllStar/Supporter
DBSTalk CLUB MEMBER
Join Date: Jan 25, 2004
Location: La Crosse, WI
Posts: 679
User# 5078
|
Quote:
Originally Posted by Grandude
New software arrived at my 721 today. L3.26. 9 day guide still works. Spooled to all 721s today per the Tech Portal.
|
Not spooled to all, as I still hadn't received it this morning and I only had a 3-HOUR guide this morning. |
|
|
|
|
05-30-07, 10:10 AM
|
#24
| Link
|
|
Icon
Join Date: Oct 21, 2004
Location: Santa Rosa, CA
Posts: 544
User# 9227
|
Quote:
Originally Posted by Charise
Not spooled to all, as I still hadn't received it this morning and I only had a 3-HOUR guide this morning.
|
Strange as it is now listed as the only version on the Dish Network software page.
Did you have your 721 turned off at all during the night?
__________________
Brian...reporting from the left coast
VIP722,VIP622,622R,VIP211,VIP211 active receivers
2300,4500,301,6000U,921,501,721 inactive receivers (shelfware)
|
|
|
|
|
05-30-07, 11:56 AM
|
#25
| Link
|
|
|
AllStar/Supporter
DBSTalk CLUB MEMBER
Join Date: Jan 25, 2004
Location: La Crosse, WI
Posts: 679
User# 5078
|
Always "off" every night--and I did a reboot too. I'll hope after I get home and do another reboot that I'll have it. I sure could use it!!
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT -6. The time now is 01:22 PM.
|
