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NBA LP HD blackouts


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#1 OFFLINE   rebaztec

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Posted 05 November 2007 - 11:18 AM

Someone please explain why a game that in shown in HD is being blacked out in an out of town market. i.e. last nights Jazz @ Lakers game. The game was on ch. 757 of the NBA LP in SD, but it was also being shown on ch. 652 FSWHD(which I pay for with the sports pack) The after game show, "Lakers Live" was shown in HD on ch. 652, but the game for some reason was blacked out.

Here is my theory:

If a game is shown in HD, it is only shown in HD in the HOME market. The game can be shown in HD if the visiting team has an HD feed going at the same time i.e tomorrow nights Hornets @ Lakers HD feed will be from the Charlotte afilliate. The NBA LP feed would only be the visiting teams HD feed and not the HD feed from the home market. Any thoughts here? I hate calling D* about this because they haven't a clue about these things...

The thing that upsets me is that I could receive the preseason games in HD on FSWHD...

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#2 OFFLINE   wilbur_the_goose

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Posted 05 November 2007 - 12:38 PM

:lol: :lol: :lol: :lol: :lol: WELCOME TO THE DIRECTV SPORTS SUBSCRIPTION HD CLUB :lol: :lol: :lol: :lol: :lol:

Check out any of the NHL threads.

We NHL fans have been having the exact same issue since the D10 launch.

It's a fiasco.

#3 OFFLINE   rebaztec

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Posted 05 November 2007 - 01:49 PM

:lol: :lol: :lol: :lol: :lol: WELCOME TO THE DIRECTV SPORTS SUBSCRIPTION HD CLUB :lol: :lol: :lol: :lol: :lol:

Check out any of the NHL threads.

We NHL fans have been having the exact same issue since the D10 launch.

It's a fiasco.


So, is it correctable? Is this something they (D*) are doing wrong? If I call will they know what in the world I am talking about?

#4 OFFLINE   say-what

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Posted 05 November 2007 - 02:21 PM

They seem to be applying different rules to the HD channels than they do to the SD channels. Last night, I could watch the Hornets @ Nuggets in SD, but the HD version gave me the channel not available in your area message. Since Cox Sports did not televise the game in New Orleans, I should have been able to view both. DirecTV needs to sync up their SD & HD blackout rules.

#5 OFFLINE   alevine1986

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Posted 05 November 2007 - 02:27 PM

I have seen several HD games on NBA LP and none have been blacked out so far.

#6 OFFLINE   n3ntj

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Posted 05 November 2007 - 02:40 PM

Someone please explain why a game that in shown in HD is being blacked out in an out of town market. i.e. last nights Jazz @ Lakers game. The game was on ch. 757 of the NBA LP in SD, but it was also being shown on ch. 652 FSWHD(which I pay for with the sports pack) The after game show, "Lakers Live" was shown in HD on ch. 652, but the game for some reason was blacked out.

Here is my theory:

If a game is shown in HD, it is only shown in HD in the HOME market. The game can be shown in HD if the visiting team has an HD feed going at the same time i.e tomorrow nights Hornets @ Lakers HD feed will be from the Charlotte afilliate. The NBA LP feed would only be the visiting teams HD feed and not the HD feed from the home market. Any thoughts here? I hate calling D* about this because they haven't a clue about these things...

The thing that upsets me is that I could receive the preseason games in HD on FSWHD...


You are now realizing the problems many of the NHL Center Ice customers have been complaining about for over a month. Many of us have been calling and emailing to get questions answered. Many of the answers we receive make no sense.

rebaztec and all other NBA LP customers, please email directvcustomerhelp@directv.com and chase.carey@directv.com and state your displeasure about HD out of market games being blacked out when the same channels' SD feed is provided as part of the sports specialty packages, like NBA LP. Many of the RSNs are now carried in HD nationally (via D10 MPEG-4), so we can find no good reasons for DirecTV to blackout these games when

1.) we subscribe to the specialty sports package,
2.) we have an HD capable receiver activated, and
3.) we are NOT in either team's local market and so no local blackout rules should apply.

The NHL CI customers have gotten D*'s attention to a point about NHL CI. They have at least started offering the home and away feeds of some NHL games, like some of D*'s competitors have done for years.

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#7 OFFLINE   rebaztec

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Posted 05 November 2007 - 02:46 PM

You are now realizing the problems many of the NHL Center Ice customers have been complaining about for over a month. Many of us have been calling and emailing to get questions answered. Many of the answers we receive make no sense.

rebaztec and all other NBA LP customers, please email directvcustomerhelp@directv.com and chase.carey@directv.com and state your displeasure about HD out of market games being blacked out when the same channels' SD feed is provided as part of the sports specialty packages, like NBA LP. Many of the RSNs are now carried in HD nationally (via D10 MPEG-4), so we can find no good reasons for DirecTV to blackout these games when

1.) we subscribe to the specialty sports package,
2.) we have an HD capable receiver activated, and
3.) we are NOT in either team's local market and so no local blackout rules should apply.

The NHL CI customers have gotten D*'s attention to a point about NHL CI. They have at least started offering the home and away feeds of some NHL games, like some of D*'s competitors have done for years.


I'm on it. A quest...

#8 OFFLINE   rebaztec

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Posted 05 November 2007 - 02:47 PM

I have seen several HD games on NBA LP and none have been blacked out so far.


Yes, but could you see the Jazz@Lakers last night in HD on ch.652? Yes, I know...that was last night. Try hunting around while surfing to see if this affects you. Sounds like it might in the future...

#9 OFFLINE   alevine1986

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Posted 05 November 2007 - 03:41 PM

Yes, but could you see the Jazz@Lakers last night in HD on ch.652? Yes, I know...that was last night. Try hunting around while surfing to see if this affects you. Sounds like it might in the future...


I don't know because I wasn't watching last night. The free trial runs out tomorrow, so I probably won't have time to find out.

#10 OFFLINE   wilbur_the_goose

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Posted 05 November 2007 - 03:50 PM

rebaztec, it's all random.

For example, some Boston Bruins games on NESN have been in the clear on NESN-SD, but blacked out (for no apparent reason) on NESN-HD.

Some games show up on 94/95, some in the 700's, and some not at all.

It's very chaotic right now.

#11 OFFLINE   rebaztec

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Posted 05 November 2007 - 03:54 PM

rebaztec, it's all random.

For example, some Boston Bruins games on NESN have been in the clear on NESN-SD, but blacked out (for no apparent reason) on NESN-HD.

Some games show up on 94/95, some in the 700's, and some not at all.

It's very chaotic right now.


question is why...I'm going to call here in a minute and stay on the phone with a higher level CSR(if poss.-you know, when you call, you get their badge number/ID and then they can't hang up. Not unless they want to be reported...) and either get a satisfactory answer(good luck)...or credits...(mmm delicious credits - think about it...they advertise one thing and then don't hold up there end of the bargain) whatever comes first...

#12 OFFLINE   wilbur_the_goose

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Posted 05 November 2007 - 03:58 PM

regaztec,
Good luck....

Many have tried (the CSR route), none have succedded.

I'd suggest looking at the NHL thread started by satelliteracer, "NHL fans - we've heard you..." http://www.dbstalk.c...ad.php?t=106788

He's a D* staffer that's very eager to help and has provided some real traction on a number of issues. Unfortunately, this random blackout thing seems to be beyond his control.

#13 OFFLINE   rebaztec

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Posted 05 November 2007 - 04:32 PM

regaztec,
Good luck....

Many have tried (the CSR route), none have succedded.

I'd suggest looking at the NHL thread started by satelliteracer, "NHL fans - we've heard you..." http://www.dbstalk.c...ad.php?t=106788

He's a D* staffer that's very eager to help and has provided some real traction on a number of issues. Unfortunately, this random blackout thing seems to be beyond his control.


The retention CSR is telling me that SD rights are different from HD rights...can that be true? He says FSN is pulling the rights for "selected" HD games even though the game is on the satellite somewhere. Guy was cool and gave me $60 in credits...$2 sports pack until May. Not a bad deal I guess...

#14 OFFLINE   say-what

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Posted 05 November 2007 - 04:48 PM

These rules don't make any sense. I'm paying a lot for HD (via upgraded equipment and hd access fees) so I don't have to watch SD content anymore. The blackout rules should be the same. If not, they're cheapening the value of the Sports and Premier Packages.

#15 OFFLINE   vollmey

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Posted 05 November 2007 - 05:08 PM

There is no different rules, how could there be. Someone at the top in management needs to decide what is going to happen and stick with it. Then tell there employee's and pass the info down the line. There seems to be mass confusion and stupidity all happening at the same time.

Chase Carey might be the place to start.
Dave

#16 OFFLINE   c_perrone

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Posted 05 November 2007 - 05:26 PM

The retention CSR is telling me that SD rights are different from HD rights...can that be true? He says FSN is pulling the rights for "selected" HD games even though the game is on the satellite somewhere. Guy was cool and gave me $60 in credits...$2 sports pack until May. Not a bad deal I guess...


Anything could be true, I highly doubt it though, but with the almighty dollar involved....nothing would surprise me....it would be a sad day if we had to pay EVEN MORE for HD sports...

--Clint--

#17 OFFLINE   full moon

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Posted 05 November 2007 - 05:28 PM

Oh no!! First NHL and now NBA.. I wish they could get this right..

#18 OFFLINE   wilbur_the_goose

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Posted 05 November 2007 - 06:40 PM

The retention CSR is telling me that SD rights are different from HD rights...can that be true? He says FSN is pulling the rights for "selected" HD games even though the game is on the satellite somewhere. Guy was cool and gave me $60 in credits...$2 sports pack until May. Not a bad deal I guess...



The CSR's making this up. Not true, but enjoy the credits.

#19 OFFLINE   rebaztec

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Posted 05 November 2007 - 07:23 PM

The CSR's making this up. Not true, but enjoy the credits.


Thanks man, like I said, the guy was cool, but I could tell he was totally making "S" up. Unless I see it in writing I am going to have to call back each and every time and talk to them about it. I mean, after two or three more calls I'll have enough credits to pay for the whole season and then the point is moot. That's what they did for me last year and if they can't get their "S" together then whose fault is that. Sure as "H" ain't mine...:nono:

#20 OFFLINE   wilbur_the_goose

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Posted 05 November 2007 - 07:26 PM

Well said, rebaztec...

Keep us informed...

Dan

#21 OFFLINE   rebaztec

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Posted 05 November 2007 - 09:07 PM

Well said, rebaztec...

Keep us informed...

Dan


Hello...back to inform and edify you...

Sent an e-mail earlier in the day to the "Office of the President" and was pleasantly surprised to find a message on my machine with a message from "Scott." Left his number and extension so I called him back.

Here is what I learned:

1) HD rights to a game are separate from the SD rights to a game. If a local market, LA in my example, claims exclusive rights to an HD broadcasted game then it is only shown in that market. If the away team has an HD feed to the same game, there is a better chance, but no guarantee that the game will be televised in HD. Then again the rights could be retained in that case too or the home team could release the game to D*. Who the heck knows....D* doesn't know, they are dealing with the NBA. It's all a new frontier...I'm sure David Stern and whoever the NHL boss is are looking for more $$$$$.

2) Right now, and this seems to be the same for NHL CI(I asked for all you Canucks...) D* does not have rights to many of these HD games. The game can be broadcast to the local market, but not to NHL CI or NBA LP.

3) D* is in negotiations with the NBA to broadcast more HD games by the middle of Dec. The number I was told was up to 12 HD games a week on NBA LP. This kinda pissed me off because they bill up to 40 out of market games a week. Meaning that 28 out of the 40 will be SD no matter what. HD bandwidth limits this is what I was told...I brought up the NFL ST situation with turning off ch. 75 TNT-HD to up the bandwidth for Sunday Ticket and I was told this was in fact the same thing.

It sounds like they need another year to iron out the kinks. Maybe another satellite with more bandwidth will alleviate the situation, but who knows...I do know this, the games are being broadcast in HD somewhere, it's just a matter of getting the rights to the game. It's not so much an out of market problem, but an exclusive rights problem.

I hope this sheds some light on the subject. I'm pretty disappointed in the whole thing, so I will continue to call and get my account credited until NBA LP is paid off. It may take me a month or two, a free receiver or something, but I'll get some satisfaction from this...I always do...:P

#22 OFFLINE   wilbur_the_goose

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Posted 06 November 2007 - 04:54 AM

I think Scott is well intentioned but wrong.

No way HD rights are different. The VP of the NHL is pushing for more HD - I don't think they'd object.

This isn't a bandwidth issue either. NESN-HD shows all hockey games in HD, but most (not all) are blacked out.

I have a hunch that we know more than Scott.

Again, be sure to read Satelliteracer's posts for great info.

#23 OFFLINE   alevine1986

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Posted 06 November 2007 - 09:55 AM

I have a question which does not pertain to NBA LP, but is along the same lines. Last night's Mavericks/Rockets game was being broadcast by local channel 21, HDNet, and the NBA channel. Since I live in Dallas, I was not getting the NBA channel feed (95/601) as I expected. However, local 21 on my OTA was in SD and it is usually in HD for Mavs games. The even stranger part was that I was not getting the HDNet feed (96), which I got all last season, since I live in the Dallas market. Let's recap, this game was being shown in HD on four different channels (21-1, 95, 96, 601), three of which I didn't get and the fourth I got in SD. Does anyone know what's gonig on here?

#24 OFFLINE   fhedrick

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Posted 06 November 2007 - 10:23 AM

I have a question which does not pertain to NBA LP, but is along the same lines. Last night's Mavericks/Rockets game was being broadcast by local channel 21, HDNet, and the NBA channel. Since I live in Dallas, I was not getting the NBA channel feed (95/601) as I expected. However, local 21 on my OTA was in SD and it is usually in HD for Mavs games. The even stranger part was that I was not getting the HDNet feed (96), which I got all last season, since I live in the Dallas market. Let's recap, this game was being shown in HD on four different channels (21-1, 95, 96, 601), three of which I didn't get and the fourth I got in SD. Does anyone know what's gonig on here?


601 was blacked out here. 639 carried the game in SD. 639-1 (listed in the Guide as FSN Houston HD) was 'searching for satellite,' as it has been since supposed launch. I did not know to check HDNet or 95.
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#25 OFFLINE   vollmey

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Posted 06 November 2007 - 12:02 PM

Hello...back to inform and edify you...

Sent an e-mail earlier in the day to the "Office of the President" and was pleasantly surprised to find a message on my machine with a message from "Scott." Left his number and extension so I called him back.

Here is what I learned:

1) HD rights to a game are separate from the SD rights to a game. If a local market, LA in my example, claims exclusive rights to an HD broadcasted game then it is only shown in that market. If the away team has an HD feed to the same game, there is a better chance, but no guarantee that the game will be televised in HD. Then again the rights could be retained in that case too or the home team could release the game to D*. Who the heck knows....D* doesn't know, they are dealing with the NBA. It's all a new frontier...I'm sure David Stern and whoever the NHL boss is are looking for more $$$$$.

2) Right now, and this seems to be the same for NHL CI(I asked for all you Canucks...) D* does not have rights to many of these HD games. The game can be broadcast to the local market, but not to NHL CI or NBA LP.

3) D* is in negotiations with the NBA to broadcast more HD games by the middle of Dec. The number I was told was up to 12 HD games a week on NBA LP. This kinda pissed me off because they bill up to 40 out of market games a week. Meaning that 28 out of the 40 will be SD no matter what. HD bandwidth limits this is what I was told...I brought up the NFL ST situation with turning off ch. 75 TNT-HD to up the bandwidth for Sunday Ticket and I was told this was in fact the same thing.

It sounds like they need another year to iron out the kinks. Maybe another satellite with more bandwidth will alleviate the situation, but who knows...I do know this, the games are being broadcast in HD somewhere, it's just a matter of getting the rights to the game. It's not so much an out of market problem, but an exclusive rights problem.

I hope this sheds some light on the subject. I'm pretty disappointed in the whole thing, so I will continue to call and get my account credited until NBA LP is paid off. It may take me a month or two, a free receiver or something, but I'll get some satisfaction from this...I always do...:P



Ok, I just got call from a Chris from the "Office of the Pres."

1. No, HD and SD are the same, no different blackout rules.

2. I caught him telling me that what is going on is D* is picking and choosing what goes on NHLCI as far as HD goes because of Bandwidth problems. Which we all know is just not knowing how your company sends down TV. He got off that kick quickly.

3. He then told that of yeah channels like NESN are on a spot beam. Ok, I told them no they are not they on the new Sat. and D* includes those channels as part of there 70 or so on new HD channels. Again, he has no idea what is going on with his company.

So, I explained to him that he needs to do some checking within his own company and call me back. Which he said he would. I am actually suprised that someone called to be honest. The guy was very nice but just was not sure how things work, all though he started off by telling me the HD and SD channels are subjected to the same blackout rules. We kind of closed the phone call with " D* has gotten calls on this subject" in the last week. So all of the sudden he knows about all of this after he gave me two flat out crazy stories, I won't call them lies because he might not know what's going on. But he has heard of this problems with the HD channels being blacked out, after about 10 mins of conversation. :)

Now, the call came from the 208 area code. Which my Parents live in Western Washington and that's there area code ( kinda why I answered the phone). I'm not sure where the Presidents office is at but I'm betting it's not in that part of the country. I have the # here on my cell. When you call it back it just like calling up D*, same menu's an all of that.

Edit: Keep emailing, we'll straighten them out. Send them to Chase Carey.
Dave




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