Hi Everyone, I'm new to DirecTV (10 days) and needs some help with my remote. I had a Genie (HR44-500) installed in the living room and connected to my older HD JVC HD-56G886 DLP TV. I was given an RC-71 Remote for the setup.
When the installer configured it, he left it in IR mode and it found the TV (JVC) right away and it worked. After he left, I noticed that every thing was working with the remote, but it wouldn't turn the TV on. I went back into the settings and reprogrammed it. Again, everything worked until I turned it off for the second time. Then it wouldn't turn the TV back on again - like it's forgetting the code.
After the 2nd day, I contacted Tech Support who walked me through changing it to RF mode and everything worked for two complete cycles of the TV on and off. After declaring success, he left and I went back to work. When I finished, I tried again and nope, wouldn't turn the TV on again.
I played around in the settings for the remote and found where I could select the actual model of my TV (which implies it should be in the remote's firmware to successfully control) and again, was successfully able to program - for that day.
All the DVR functions stay with the remote as expected and the Volume control always works. It just "loses" the TV on/off controls after a few attempts or some time interval.
A couple of days later, I tried tech support again. His answer was to go to Walmart or Best Buy and buy a new remote... Really? I've only had DTV for 10 days now and this was late last week so I was under a week then. I'm hoping this isn't the customer service I signed up to for the next two years, but back on topic, does anyone have any other suggestions on what to do?