Posted 06 December 2007 - 08:42 AM
I'm not sure when your "non-Slimline" AT-9 "sidecar" dish was installed, but it appears you're out of the install warranty period, if you got your HR20 in August. I would recommend you sign up for the Protection Plan and either wait the 30 days or pay the $14.95 not to wait, because there's some work that needs to be done! Maybe you can do it yourself.
Your dish needs to come down, and the area under the facia board reinforced. Then the mount needs to be re-installed with all 4 bolts and the mast needs to be dead level plumb. It may be difficult to create a sufficiently solid mounting surface in your circumstances.
Although it's likely those odds and evens will even out once you re-align the dish, there is also the possibility that you have a hinky LNB, and since the AT-9 LNB's are no longer available, you'd need a new AU9-S Slimline. A pole-mounted brand new Slimline on the ground is a better option, unless you've got line-of-sight or aesthetic issues. If you need one, you're entitled to that in either a $70 service call or a call covered by the Protection Plan, including a pole mount, although you may have come up with a "contribution" to actually make what's supposed to happen for free actually happen.
The 101's will always be fine, unless the dish starts swinging in the wind, because the alignment is nowhere near as critical as the alignment for the KA satellites.
So after signing up for the PP, you could call and get the HR20 replaced, hoping that you'll get another HR20. But I would explain that you require an HR20, and if you receive an HR21, you'll be returning it. They currently are unable to specify what you'll be sent. You'll save the $19.95 s/h, if you're on the PP. Then you'll have to figure out what to do about the dish.
Don't try to combine the two issues, because the service techs are highly unlikely to have any HR20's, just HR21's, although they are likely to be brand new.
Stew in Florida
HR21-100 (eSATA: Seagate Barracuda 750gb/Antec MX-1), Mitsubishi LT-46131 (HDMI), Onkyo A/V (optical), Slingbox Pro/WLI-TX4-G54HP
HR20-700 (eSATA: FreeAgent Pro 750gb), Mitsubishi LT-46131 (HDMI), Pioneer A/V (optical)
HR20-700, Mitsubishi LT-37132 (HDMI), Sony A/V (optical)
HR20-700, Mitsubishi WD-65731 (HDMI)
H20-600 (x 2)