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H20-100 searching for satellite signal 103b


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#51 OFFLINE   K4SMX

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Posted 29 November 2007 - 05:48 PM

Reminds me of go get:
your military bearing, or
a can of prop wash.

"Go get a left-handed screwdriver and the key to the flag pole...."

.....We are truly surrounded.

Lone Ranger: "Tonto, we're surrounded by Indians!!!"
Tonto: "What's this 'WE' stuff, Kemosabe?"
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#52 OFFLINE   scJohn

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Posted 30 November 2007 - 11:50 AM

Another tech and still no fix. This time the BBC was replaced - still got the 771 error. Then swapped the H20-100 for the H20-600. Did a software update and got the new software. That did not fix the problem either. We then ran a temp cable directly from the dish to the BBC. Nope, still 771.

Actually the H20-600 made the problem worse because now I can never get 103b. At least with H20-100 I could futz around with box and eventually get 103b, again. 103b is a total lock up on the H20-600.

Called back to D* and they called the company to get the report from the tech. D* says that the supervisor should call back within the hour to set up an appointment for when he will come out. Well the supervisor called back, and once again, I explain everything. He says he wants to some research and will get back in touch. So far, no return call.

For what it's worth, I think this is a software issue because I subscribe to 2 old programming packages. The only thing that has not been done is to move the dish to a different location. The tech says I have clear line of sight and all of the other satellites I get good signal readings.

Side note: The H20-600 runs slower and hotter than the H20-100.

#53 OFFLINE   Rich

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Posted 30 November 2007 - 11:58 AM

Reminds me of go get:
your military bearing, or
a can of prop wash.


My father was a first class petty officer during WW2 and when entering or exiting the Straits of Gibraltar told me it was a common practice to send up a seaman apprentice to the fo'c'sle to look for the Prudential sign on the Rock of Gibraltar.

At work we used to pack powdered resin in 55 gallon fiber drums and when we had to pack really light powder it was difficult to get the correct weight in the drum. That was when we sent the newbie to the stupidvisor's office to get the "drum stretcher".

And then when I was in the Navy, it was common practice to send an SA down to the boiler room to get a "bucket of steam".

One glorious moment stands out. An Ensign came into our work space and watched me use a hand cranked megger. He asked me what it was and I told him it would be easier to show him than to try and explain it. Told him to hold the two alligator clips (uninsulated) and cranked away. He was quite wary of me after receiving that 500 volt shock.

#54 OFFLINE   satwood

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Posted 30 November 2007 - 12:02 PM

Another tech and still no fix. This time the BBC was replaced - still got the 771 error. Then swapped the H20-100 for the H20-600. Did a software update and got the new software. That did not fix the problem either. We then ran a temp cable directly from the dish to the BBC. Nope, still 771.

Actually the H20-600 made the problem worse because now I can never get 103b. At least with H20-100 I could futz around with box and eventually get 103b, again. 103b is a total lock up on the H20-600.

Called back to D* and they called the company to get the report from the tech. D* says that the supervisor should call back within the hour to set up an appointment for when he will come out. Well the supervisor called back, and once again, I explain everything. He says he wants to some research and will get back in touch. So far, no return call.

For what it's worth, I think this is a software issue because I subscribe to 2 old programming packages. The only thing that has not been done is to move the dish to a different location. The tech says I have clear line of sight and all of the other satellites I get good signal readings.

Side note: The H20-600 runs slower and hotter than the H20-100.


John, Try placing a single sheet of 8x10 paper over the top of the box to make it warm up. Partially block the air holes. Wait about 2 hours and see if the problem changes or goes away. I had an H20 that did things somewhat similar and I found that when it was about 90-100 degrees F on the top of the box suddenly all my "searching for signal" and tp switching problems were gone. I know it seems odd but I experienced it first hand.
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#55 OFFLINE   veryoldschool

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Posted 30 November 2007 - 12:25 PM

Another tech and still no fix. This time the BBC was replaced - still got the 771 error. Then swapped the H20-100 for the H20-600. Did a software update and got the new software. That did not fix the problem either. We then ran a temp cable directly from the dish to the BBC. Nope, still 771.

So two receivers and a direct coax to the dish?
[The blonde in me is coming out here]
Sounds like a bad multi-switch in the LNB assembly.
Has the dish been replaced yet?
A.K.A VOS

#56 OFFLINE   Rich

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Posted 30 November 2007 - 02:48 PM

So two receivers and a direct coax to the dish?
[The blonde in me is coming out here]
Sounds like a bad multi-switch in the LNB assembly.
Has the dish been replaced yet?


Gotta be the dish. Gotta get a new one. But in D*Hell, who knows? Maybe it's the nipple. Can you believe the CSR told him that? Where does D* find these people? I'm sitting here looking at the back of a DVR and a length of coax. I don't see anything that even looks like a nipple.

Uh, oh, here it comes. Oh my God, I'm sitting here looking for a nipple on a DVR! It's come to this!

#57 OFFLINE   veryoldschool

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Posted 30 November 2007 - 03:13 PM

Gotta be the dish. Gotta get a new one. But in D*Hell, who knows? Maybe it's the nipple. Can you believe the CSR told him that? Where does D* find these people? I'm sitting here looking at the back of a DVR and a length of coax. I don't see anything that even looks like a nipple.

Uh, oh, here it comes. Oh my God, I'm sitting here looking for a nipple on a DVR! It's come to this!

If you're looking for nipples, try the internet instead of your DVR. :lol:
A.K.A VOS

#58 OFFLINE   Rich

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Posted 30 November 2007 - 03:55 PM

If you're looking for nipples, try the internet instead of your DVR. :lol:


Think I'll look for DVRs on the Internet.

#59 OFFLINE   scJohn

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Posted 30 November 2007 - 04:36 PM

So two receivers and a direct coax to the dish?
[The blonde in me is coming out here]
Sounds like a bad multi-switch in the LNB assembly.
Has the dish been replaced yet?


The LNB assembly on the dish was replaced on Wed (along with the ground block) . At times 267 would come out of it's 771 state and then I would be able to all of the other channels on the 103b until the next time that I switched from a LIL HD to any channel on the 103b. At which point I would get the 771. But no such luck with H20-600. It never finds the 103B.

The supervisor never called back, today. No surprise. No point in calling D* till Monday morning when the front line troops will be back.

#60 OFFLINE   veryoldschool

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Posted 30 November 2007 - 06:36 PM

The LNB assembly on the dish was replaced on Wed (along with the ground block) . At times 267 would come out of it's 771 state and then I would be able to all of the other channels on the 103b until the next time that I switched from a LIL HD to any channel on the 103b. At which point I would get the 771. But no such luck with H20-600. It never finds the 103B.

The supervisor never called back, today. No surprise. No point in calling D* till Monday morning when the front line troops will be back.

I don't know what your installer is using for parts but:
1) I'd guess 2 bad LNBs would be rare.
2) running a "temp" coax should eliminate "your system".
3) BBCs have been the weakest link. I had six "bad out of the box". The Rev2 that D* sent came with a straight pigtail and all worked.
4) Two bad receivers aren't out of the question either.

"My plan":
1) Go back to the temp coax.
2) Try another BBC that has a straight pigtail
3) try a second receiver and download the latest software.
4) keep substituting until it works.
5) Then connect it back into your system and prove that it still works.
A.K.A VOS

#61 OFFLINE   Rich

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Posted 01 December 2007 - 04:43 PM

The LNB assembly on the dish was replaced on Wed (along with the ground block) . At times 267 would come out of it's 771 state and then I would be able to all of the other channels on the 103b until the next time that I switched from a LIL HD to any channel on the 103b. At which point I would get the 771. But no such luck with H20-600. It never finds the 103B.

The supervisor never called back, today. No surprise. No point in calling D* till Monday morning when the front line troops will be back.


Did the stupidvisor call the first time?

#62 OFFLINE   Rich

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Posted 01 December 2007 - 04:57 PM

I'd guess 2 bad LNBs would be rare.


Not impossible, but a whole lot more unlikely than "rare". Good call.

BBCs have been the weakest link. I had six "bad out of the box". The Rev2 that D* sent came with a straight pigtail and all worked.


I still find it hard to believe an electronics manufacturer allowed those bent coax BBCs out of their facility. So now they ship them in a longer package with straight coax, huh? Did they fix the short threads on the connector? Man, that's a lot wrong with one piece of equipment. Mine are all made by Zinwell, yours too?

Two bad receivers aren't out of the question either.

.

Five bad receivers aren't out of the question.

#63 OFFLINE   veryoldschool

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Posted 01 December 2007 - 07:39 PM

I still find it hard to believe an electronics manufacturer allowed those bent coax BBCs out of their facility. So now they ship them in a longer package with straight coax, huh? Did they fix the short threads on the connector? Man, that's a lot wrong with one piece of equipment. Mine are all made by Zinwell, yours too?

Zinwell makes them and sends them to the H/HR manufactures.
Clearly someone in "packaging" had no idea what they're doings.
Both me ver 2 from D* and my ver 3 that came with H/HR21 are now in a plastic bag without the cable bent.
With my ver 1, the pigtail could be rotated at the housing, so the main problem was a bad connection.
A.K.A VOS

#64 OFFLINE   scJohn

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Posted 03 December 2007 - 10:36 AM

Never heard back from the local supervisor, on Friday. Called D* again, today. This problem has been escalated and has been assigned to a case manager. The case manager called and another service call has been set up for Tuesday afternoon. The "local expert" is suppose to make the service call. Of course this was what was suppose to happen on Friday. So we shall see.

#65 OFFLINE   Rich

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Posted 03 December 2007 - 11:35 AM

Never heard back from the local supervisor, on Friday. Called D* again, today. This problem has been escalated and has been assigned to a case manager. The case manager called and another service call has been set up for Tuesday afternoon. The "local expert" is suppose to make the service call. Of course this was what was suppose to happen on Friday. So we shall see.


Enjoying your time in D*Hell?

#66 OFFLINE   Rich

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Posted 03 December 2007 - 02:43 PM

Zinwell makes them and sends them to the H/HR manufactures.
Clearly someone in "packaging" had no idea what they're doings.
Both me ver 2 from D* and my ver 3 that came with H/HR21 are now in a plastic bag without the cable bent.
With my ver 1, the pigtail could be rotated at the housing, so the main problem was a bad connection.


So they rectumfied their mistake. Good for them, and us.

#67 OFFLINE   scJohn

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Posted 04 December 2007 - 03:06 PM

The lead tech and the local supervisor came today. They started on the outside. A new cable was run between the LNB and the grounding block. This replaced a two piece cable set up where a short cable came from the LNB and was attached to another cable that ran to the grounding block. The connector on the cable that started at the grounding block and ran to the H20 was replaced. They also changed the location on the arm that the grounding wire was attached. The satellite was realigned. The tech had the new signal meter that detected all of the satellites, including 103b. At this point we moved inside. First thing done was to replace the connector on the cable that came in from the outside and connected to the BBC. We then progressed to the H10-600. Still no 103b. :confused: The Repeat Satellite Setup was performed and the box once again failed on Confirming Satellite screen with 103b failing. :( Signal Strength readings for 103b are all goose eggs. At this point the tech disconnected the cable going to to the BBC and plugged it into the signal meter. The meter confirmed that 103b was being received at the end of the cable. At this point a H21 box was bought in to replace the H20-600. Did a software download and went through the entire system setup. At the point where you can check the Signal Strength we went to 103b and no goose eggs for readings. :) We continued on even though the Confirming Satellite setup did not have an entry for 103b. Acquired the program guide. At this point the new box was activated and the old box deactivated.

At this point in time everything is working. I can switch between LIL HD and a channel on the 103b with out getting the 771 error.:hurah:

#68 OFFLINE   satwood

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Posted 05 December 2007 - 08:59 AM

The lead tech and the local supervisor came today. They started on the outside. A new cable was run between the LNB and the grounding block. This replaced a two piece cable set up where a short cable came from the LNB and was attached to another cable that ran to the grounding block. The connector on the cable that started at the grounding block and ran to the H20 was replaced. They also changed the location on the arm that the grounding wire was attached. The satellite was realigned. The tech had the new signal meter that detected all of the satellites, including 103b. At this point we moved inside. First thing done was to replace the connector on the cable that came in from the outside and connected to the BBC. We then progressed to the H10-600. Still no 103b. :confused: The Repeat Satellite Setup was performed and the box once again failed on Confirming Satellite screen with 103b failing. :( Signal Strength readings for 103b are all goose eggs. At this point the tech disconnected the cable going to to the BBC and plugged it into the signal meter. The meter confirmed that 103b was being received at the end of the cable. At this point a H21 box was bought in to replace the H20-600. Did a software download and went through the entire system setup. At the point where you can check the Signal Strength we went to 103b and no goose eggs for readings. :) We continued on even though the Confirming Satellite setup did not have an entry for 103b. Acquired the program guide. At this point the new box was activated and the old box deactivated.

At this point in time everything is working. I can switch between LIL HD and a channel on the 103b with out getting the 771 error.:hurah:



I guess this means the receiver was bad? I had a strong feeling that would be the issue. People treated me like an idiot when I kept telling them the H20s they were sending me were bad, but they were.
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#69 OFFLINE   Rich

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Posted 05 December 2007 - 04:28 PM

I guess this means the receiver was bad? I had a strong feeling that would be the issue. People treated me like an idiot when I kept telling them the H20s they were sending me were bad, but they were.


In D*Hell the customer is treated as an idiot commonly. Restraint must be used when dealing with the installers and CSRs. Politeness with CSRs must be maintained no matter how frustrated you get. The installer must be made to know you have some semblance of common sense and knowledge of your equipment.

Sometimes (rarely) you get someone who comprehends English and is familiar with the equipment. Patience and politeness is paramount when dealing with these nitwits (my apologies to the few who know what they are doing).

Remember the first rule of service providers: Low pay = poor performance = quick turnover of personnel. If you get an installer who has been working as an installer for a few years, you have a chance of getting your problem resolved. If you get one of the Staten Island crew who have 2 or 3 months of experience, you are probably doomed.

#70 OFFLINE   K4SMX

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Posted 06 December 2007 - 01:22 AM

..... you are probably doomed.

"Doomed". I like that, Rich. That's a real serious word; it has a certain finality to it.

Like Dante's Ninth Circle of (D*) Hell: "Beware all ye who enter here...."
Stew in Florida

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#71 OFFLINE   Rich

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Posted 06 December 2007 - 04:11 PM

"Doomed". I like that, Rich. That's a real serious word; it has a certain finality to it."


Sadly, it's true. Apparently, the people who are responsible for training installers believe that on the job training is sufficient. For instance the installer I got who blew me off when I tried to engage him in conversation and then was amazed when I shut off the blue circle of LEDs on the front panel. How much training do you think he got?

After seeing me shut off the circle and set up the HR20, I couldn't get rid of the guy. And all I was relating to him were things that I picked up on this forum.

He told me he had a week or two of riding around with a more experienced installer and then was set loose by himself.

He didn't cause any real harm, but had set up the "NEW" HR20 for Staten Island and had obviously played with it prior to delivering it.

Rich

#72 OFFLINE   Rich

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Posted 06 December 2007 - 04:16 PM

"Doomed". I like that, Rich. That's a real serious word; it has a certain finality to it.

Like Dante's Ninth Circle of (D*) Hell: "Beware all ye who enter here...."


I've tried to read Dante on several occasions and just couldn't. Have you read his works? I can't stand Shakespeare or Leonard Elmore or Hemingway either.

Rich

#73 OFFLINE   K4SMX

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Posted 07 December 2007 - 09:27 AM

Sadly, it's true. Apparently, the people who are responsible for training installers believe that on the job training is sufficient......He told me he had a week or two of riding around with a more experienced installer and then was set loose by himself......

This creates a certain mental image....roaming the countryside, wreaking havoc...:)

Re: Dante - try this then, just so you'll have an idea what that's all about.
Stew in Florida

HR21-100 (eSATA: Seagate Barracuda 750gb/Antec MX-1), Mitsubishi LT-46131 (HDMI), Onkyo A/V (optical), Slingbox Pro/WLI-TX4-G54HP
HR20-700 (eSATA: FreeAgent Pro 750gb), Mitsubishi LT-46131 (HDMI), Pioneer A/V (optical)
HR20-700, Mitsubishi LT-37132 (HDMI), Sony A/V (optical)
HR20-700, Mitsubishi WD-65731 (HDMI)
H20-600 (x 2)

#74 OFFLINE   Rich

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Posted 07 December 2007 - 05:01 PM

This creates a certain mental image....roaming the countryside, wreaking havoc...:)


That's just what those installers from Staten Island are doing. Wreaking havoc! But, to be fair, I have had some installers from SI who at least had a clue.

#75 OFFLINE   Rich

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Posted 07 December 2007 - 05:07 PM

Re: Dante - try this then, just so you'll have an idea what that's all about.


I did try that years ago. Just had a hard time getting interested. Look at how many books Elmore Leonard (or is it Leonard Elmore?) sells and the great reviews he gets. I open his books and read for an hour and find myself on page 3. Just can't read him. And really can't understand how anybody can, but, different strokes, and all that. Robert Ruark I devoured, Hemingway I just stare at the pages and nothing registers. Different strokes.

Rich




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