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Guest Message by DevFuse

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My current conversation with Sky Angel


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75 replies to this topic

#51 OFFLINE   Cloud88

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Posted 29 March 2008 - 12:42 AM

Nancy.Christopher@SkyAngel dot com
Is no longer valid. Has it been deleted in order to not hear any more from us Lifetime Subscribers?

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#52 OFFLINE   James Long

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Posted 29 March 2008 - 04:27 AM

That seems to be the conspiracy theory. The deed is done anyways ...whining is not going to change one thing at this point.

And yes, IPTV costs money ... allowing "free" access to the SkyAngel channels was simply enabling the receivers and walking away. The channels had to be there for the recurring payment customers who were helping to keep the system running. (Plus the trade deal with E* made satellite carriage free. SkyAngel was running a cashless operation other than billing, program production, advertising, paying their staff and investing in their future. Until they had to pay for the secular family channels, that is.)

Unless NeuLion is giving them free bandwidth it costs SkyAngel for every viewer. Providing lifelong members with channels is no longer "free" for them.

#53 OFFLINE   mattfast1

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Posted 29 March 2008 - 06:45 AM

From http://ekb.dbstalk.com/skyangel.htm, which took this from the Dominion Video Services Lifetime Subscription Agreement:

4.) The primary source of funding for the Dominion DBS Television and Radio System is expected to come from individual subscribers paying either an ongoing monthly subscription fee or by prepaying a lump-sum subscription for a period of years, During the first 30 months of operation DVS offered lifelong subscriptions for a one-time payment which is being discontinued for any new subscribers, For those who purchased the lifelong subscription it will last for the operating lifetime of the Dominion Sky Angel domestic U.S. DBS service and for the lifetime of the subscriber and his or her spouse without any further monthly subscription fees and includes a minimum of 32 television and radio channels selected at Dominion's sole discretion, Once a lifelong subscription is activated to receive Sky Angel programming it is non-assignable and non-transferable.


The Dominion Sky Angel domestic U.S. DBS service has reached the end of its lifetime. Those of you with lifetime subscriptions (and paid your $399) got a good deal, as 10 years at $14.99/mo would have cost you 179.88/year, or $1798.80 for 10 years.

Now, how exactly are you feeling slighted? At least they gave you fair warning, rather than doing what some companies would do and just "flip the switch".

I recommend subscribing to DISHFamily. Yes, the monthly rate is slightly more expensive ($19.99/mo or $24.99/mo with local channels) than Sky Angel, but you pick up many of the same channels plus several more - a total of more than 40 channels. Most subscribers already have the required satellite locations - all Sky Angel subscribers have access to the 61.5 location, and many have access to either 119 or both 119/110.
~ mattfast1 ~

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Please note that none of my opinions here are necessarily the opinion of my employer (DISH Network) or of Echostar Holdings Corporation (EHC). For these opinions, please visit DishNetwork.com or Echostar.com.

#54 OFFLINE   Cloud88

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Posted 29 March 2008 - 11:43 AM

The beginning monthly fee was $9 dollars, not $14.99.

#55 OFFLINE   James Long

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Posted 29 March 2008 - 04:38 PM

Yes, the monthly rate is slightly more expensive ($19.99/mo or $24.99/mo with local channels) than Sky Angel,

Matt, you're forgetting the audience. These are people who paid one price for "lifelong" viewing. Nothing is "slightly" more expensive than the "no monthly / no annual fee" service they are losing. :)

#56 OFFLINE   BusyMommyof8

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Posted 31 March 2008 - 06:26 AM

I received an email from Sky Angel last week entitled "It's time to rekindle your faith in television" It went on to describe the new Sky Angel IPTV and all it had to offer me.
:lol: I was literally laughing out loud. I responded briefly (couldn't respond to Nancy C., her address is dead so I sent it to info@skyangel.com) with:
I don't think there is much SkyAngel can do to rekindle my faith in television - at least not television delivered by SkyAngel. Skyangel has done myself and many lifetime subscribers wrong. In a few days we will have no more appropriate television in our home. I am raising my children alone and have been since my husband left shortly after our 8th child was born. The last thing I can afford is to incur another bill.
I certainly wouldn't send any more money to Skyangel.

Of course, I've received no response.
Todays the last day for TVU! (and all the rest of the programming we love)
God bless!
Cindy
DISCLAIMER: The opinions expressed here are not those of my employer, my kids, my best gurls, or myself... But they are the opinions of Elvis as revealed to me through the medium of my pet hamster, Lee Harvey Oswald...

#57 OFFLINE   BabaLouie

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Posted 31 March 2008 - 09:42 AM

I recommend subscribing to DISHFamily. Yes, the monthly rate is slightly more expensive ($19.99/mo or $24.99/mo with local channels) than Sky Angel, but you pick up many of the same channels plus several more - a total of more than 40 channels. Most subscribers already have the required satellite locations - all Sky Angel subscribers have access to the 61.5 location, and many have access to either 119 or both 119/110.


The new DISH Essential Service package may be a better option for many who lose SA service. I just subbed to it starting Saturday P.M. For just $9.99/month you get:

MSNBC
The Weather Channel
Food
HGTV
Hallmark
Boomerang
Bloomberg
Discovery Kids
TLC
History
TBS
Comedy Central
AMC
and several others

I also get several channels that weren't listed in the initial offer, but with which I'm so far pretty happy. Apparently, these "extra" channels can vary some from subscriber to subscriber, and it's not guaranteed you will get them.

I'm also getting TBN, Angel One, Angel Two, KTV, 3ABN and EWTN. Don't know if all those Christian channels are permanent, but I suspect they will be (and I also think more will be added). If you haven't been getting the free P.I. pack, you may have to ask for it in addition to your other programming.

You can add your locals (if available) for an extra $5.00/month. If you don't have locals available, you may be able to add San Francisco and Atlanta distants through All-America Direct.

You CANNOT add movie channels, or any other programming tier besides the above listed options.


I know DISH isn't promoting this Essential Service package heavily--of course, they'd rather have people sub to DISHFamily (more $$$ to them). But for half the price, Essential Service does just as good a job meeting my family's viewing needs.

#58 OFFLINE   BNUMM

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Posted 31 March 2008 - 09:51 AM

You may be getting "Free Previews" channels.

#59 OFFLINE   BabaLouie

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Posted 31 March 2008 - 09:54 AM

You may be getting "Free Previews" channels.


Yes, History International, Fox Reality, and Biography are all in free preview mode this month, and I am getting them.

BTW, if anyone is interested in the Essentials Package, you MUST call an account specialist at 888-773-2162. Do not expect a regular CSR to be able to help you with this package.

#60 OFFLINE   mrjosh

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Posted 31 March 2008 - 10:17 AM

I'm currently staying with DISH. I am really upset about losing my TVU, but I'm hoping that there is someway we can get TVU added to the Music Video Channel line-up with Dish Network and even DirecTV since they don't charge to uplink their programming...it's not like they don't have enough secular video channels (a few are barely watched at all)...why not add a Christian video channel such as TVU? Maybe we should all write letters to Dish (since we already have their equipment) and request they add it.

#61 OFFLINE   BabaLouie

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Posted 31 March 2008 - 10:47 AM

I'm currently staying with DISH. I am really upset about losing my TVU, but I'm hoping that there is someway we can get TVU added to the Music Video Channel line-up with Dish Network and even DirecTV since they don't charge to uplink their programming...it's not like they don't have enough secular video channels (a few are barely watched at all)...why not add a Christian video channel such as TVU? Maybe we should all write letters to Dish (since we already have their equipment) and request they add it.


Excellent idea.

#62 OFFLINE   quiverof8

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Posted 31 March 2008 - 09:15 PM

as of 2/14/08 this was listed as the current contact info for sky angel:

Nancy Christopher, VP of Corporate Communications of Sky Angel U.S. LLC,
+1-xxxx-xxx-xxxx ext. xxx, nancy.christopher@skyangel.com


Press inquiries
If you're a member of the news media and have questions or would like to request an interview,
please e-mail:
Press@SkyAngel.com

Is it possible her mailbox was just full? or they are sending a phony bounce message? My test message hasn't come back YET She hasn't answered emails in a looong while now, not even with the form letters.

#63 OFFLINE   James Long

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Posted 31 March 2008 - 09:56 PM

What more is there to say? An autoreply would be both minimal and the most she could say.

I'm surprised that the address is still posted publicly. After being in the forums and USENET for many years it probably rakes in 99.999% spam anyways.

#64 OFFLINE   Cloud88

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Posted 01 April 2008 - 02:03 AM

Well, well, well. I thought Sky Angel was the only busines in town. But from some of these posts I've read, there's "new kids on the block". Hmmmmm, I wonder if Sky Angel noticed. (I'm sure they have.)

#65 OFFLINE   BabaLouie

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Posted 01 April 2008 - 09:20 AM

I didn't mean to imply that I am pleased with ALL the channels offered in the Essentials package...I blocked out several of them because of the content. But
the package provides quite a bit of acceptable viewing for my family at this time.

#66 OFFLINE   krazy k

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Posted 01 April 2008 - 10:47 AM

Well, well, well. I thought Sky Angel was the only busines in town. But from some of these posts I've read, there's "new kids on the block". Hmmmmm, I wonder if Sky Angel noticed. (I'm sure they have.)


seems like some of the sky angel channels are moving to galaxy 25... Safe tv and cornerstone Network.

#67 OFFLINE   mrjosh

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Posted 01 April 2008 - 04:30 PM

Dish could at least pick a better music background for the Message replacing the Sky Angel channels.

#68 OFFLINE   junjun

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Posted 01 April 2008 - 04:43 PM

I worked as a Customer Service Rep for Sky Angel for over a year. I understand that many of you are upset but what some do not realize is that Sky Angel is a business. Yes, I do agree that the way things were handled was a little bit inappropriate but that's the way businesses survive. It was very difficult to talk to many people on the phone and give them a phony answer to questions that weren't made very clear to us. Unfortunately I don't think that many of the reps can truly understand what is going on since the majority of the reps on the floor are new and don't really know what a Life Long Subscription really is.

#69 OFFLINE   Cloud88

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Posted 01 April 2008 - 11:47 PM

Thanks junjun for your comment. It's just that when you're a Lifetime subscriber, and you were treated this way by Sky Angel, and you feel you may have been misled, well, you feel that "upright" Sky Angel did you wrong. You feel cheated, lied to, etc, etc. :-(

#70 OFFLINE   Frostwolf

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Posted 12 April 2008 - 09:16 AM

I'm not a subscriber to SkyAngel as I left dish for equipment failures (tivo lawsuit replacement software stunk), My Father is a lifetime member or was. I think Skyangel could have offered the IPTV equipment at cost + S&H and continued the membership. An Install fee would not seem unfair to me, its not that hard to install. This would keep Skyangels cost at $0 for equipment and only cost in the data stream from a server system. Which is not as much as upsetting so many lifetime members.

Yes I know you have to have broadband, and even satallite broadband could handle iptv, just slower changing channels from what I know of the unit.

Just my two cents.
"I used to think that it was awful that life was so unfair. Then I thought, wouldn't it be much worse if life were fair, and all the terrible things that happen to us come because we actually deserve them? So, now I take great comfort in the general hostility and unfairness of the universe." ~ Marcus Cole

#71 OFFLINE   southofi-10

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Posted 13 April 2008 - 02:46 PM

I worked as a Customer Service Rep for Sky Angel for over a year. I understand that many of you are upset but what some do not realize is that Sky Angel is a business. Yes, I do agree that the way things were handled was a little bit inappropriate but that's the way businesses survive. It was very difficult to talk to many people on the phone and give them a phony answer to questions that weren't made very clear to us. Unfortunately I don't think that many of the reps can truly understand what is going on since the majority of the reps on the floor are new and don't really know what a Life Long Subscription really is.



I was also a lifetime subscriber.probably one of the first.They never sent or notified me that they were dumping satellite feeds from dishnetwork.This is my problem,and anyway you look at it,it is wrong.
They could have at least sent me a letter,like they did so few people.This is not "business" like,expecially for a christian broadcaster.They have lost my business entirely.

#72 OFFLINE   quiverof8

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Posted 13 April 2008 - 06:23 PM

I guess the big question....... is Sky Angel first Christian or first a "business".
Yes Its possible to be both, but certainly not easy.

Think of the book/movie IN HIS STEPS which led to the WWJD movement when rewritten as WWJD by the authors grandson.

I think sky angel took the wide easy road, placing "business" eg MONEY first. If $$ was not the issue sky angel could certainly have kept the dbs licenses, continued to broadcast DBS as long as satellite held out(be it months or years) and started IPTV at the same time. In the long run they would have retained more viewers.

#73 OFFLINE   southofi-10

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Posted 13 April 2008 - 06:39 PM

Guess there are several ways to look at tis.
Since my first post above,I've thought about it.Maybe the agreement between the two networks broke down.The 61.5 had lost several transponders that included sky angel programs.I guess maybe dish was obligated to use other transponders for thier ongoing deal.
It could be-just a guess, that this contract was ending,and dishnetwork needed thier transponders back.They are filling the old skyangel slots with HD programming faster than you can say directv.
That is just reasoning.I guess we will never know why SA dropped thier programming.But when you have contracts with DN,it could be hard to re-negotiate,or,renew
This as as many may know here,a ton of good religious programming on FTA (free to air) satellites.Buy the equipment,and the programming is free.

#74 OFFLINE   James Long

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Posted 13 April 2008 - 06:56 PM

If $$ was not the issue sky angel could certainly have kept the dbs licenses, continued to broadcast DBS as long as satellite held out(be it months or years) and started IPTV at the same time. In the long run they would have retained more viewers.

Unfortunately money was the issue ... SkyAngel didn't spend the money on their own satellite and their own uplink so they could keep their own DBS licenses. Instead they signed a deal that has now expired.

It would have been nice to have SkyAngel around for those who subscribed ... but they ran out of money. They could not afford to run a satellite service and I don't believe they ever could. They, and their former DBS subscribers, are fortunate to have had them for the years that they were available --- but it seems that from day one they were operating without enough money to run a successful DBS business.

They were running on a borrowed satellite, on borrowed equipment and, unfortunately, on borrowed time.

Hopefully the channels recently added to DISH Network will spawn more religious channel adds in the future and via DISH the stated mission of SkyAngel --- to go into the world with the Gospel --- can continue. (DISH distribution is certainly more "in the world" than "SkyAngel" ever was.)

Best wishes to SkyAngel in their future.

#75 OFFLINE   southofi-10

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Posted 14 April 2008 - 04:21 PM

Galaxy 25 (97º W) has many religious programming stations and they are all free to air.That would be the way to go.




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