Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo
- - - - -

Twice within 6 weeks...


  • This topic is locked This topic is locked
14 replies to this topic

#1 OFFLINE   techm8n

techm8n

    Godfather

  • Registered
  • 345 posts
Joined: Jan 03, 2008

Posted 14 February 2008 - 11:13 AM

Due to strong winds yesterday, my dish is misaligned again last night. 0 transpoder signals on both HR21s. I checked all cables and ran the Satellite signal test and received all 0"s. I've only been with dtv for about 6 weeks and this happened twice now. First time was due to wind and rain.

Called dtv last night and they were performing a system update and couldn't schedule a service call. So I had to call early this morning and got an appointment for tomorrow morning. The first time their earliest service call was one week out. I had to call the original Tech installer and paid him $30 to come the next day.

The first time it happened, I instructed the original tech to double, triple check that all bolts are tight. He said don't worry, it won't happen again. The dish is too high on the roof for me to tighten the bolts myself. If I could, I would. The dish already has the extra dual support brace installed.

Anyone have a suggestion. I'd hate to go back to Comcast but at least I never encountered this issue.

Those Comcast commercial showing people's dish getting blown away is starting to happen to me. It was funny until it started to happen to me. :mad:
-I.T. Pro
-Linksys WRT610N Dual Band wireless Router
-HR21-700 | Antec MX-1/WD 1TB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-HR21-700 | Antec MX-1/WD 750GB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-Slingbox Pro (wireless)
-6000/640 KBPS AT&T DSL
-Dlink DCS-6620G 802.11G Wireless SecuriCam
-Playstation 3 (wireless)
-XBox 360 (wireless)
-Vudu Box (wireless)
-2 Desktops (wireless)
-3 Laptops (wireless)
-Windows 2003 Server Network (Active Directory, DNS, & DHCP)

...Ads Help To Support This SIte...

#2 OFFLINE   jimmyj

jimmyj

    Cool Member

  • Registered
  • 20 posts
Joined: Feb 13, 2008

Posted 14 February 2008 - 11:16 AM

it not the dish being loose it the mount into the roof it and bolt work loose adnhog out the holes might need to move dish out of the high wind area

#3 OFFLINE   gcisko

gcisko

    I am Iron Man!

  • Registered
  • 1,672 posts
Joined: Sep 27, 2006

Posted 14 February 2008 - 11:19 AM

Due to strong winds yesterday, my dish is misaligned again last night. 0 transpoder signals on both HR21s. I checked all cables and ran the Satellite signal test and received all 0"s. I've only been with dtv for about 6 weeks and this happened twice now. First time was due to wind and rain.

Called dtv last night and they were performing a system update and couldn't schedule a service call. So I had to call early this morning and got an appointment for tomorrow morning. The first time their earliest service call was one week out. I had to call the original Tech installer and paid him $30 to come the next day.

The first time it happened, I instructed the original tech to double, triple check that all bolts are tight. He said don't worry, it won't happen again. The dish is too high on the roof for me to tighten the bolts myself. If I could, I would. The dish already has the extra dual support brace installed.

Anyone have a suggestion. I'd hate to go back to Comcast but at least I never encountered this issue.

Those Comcast commercial showing people's dish getting blown away is starting to happen to me. It was funny until it started to happen to me. :mad:


My dish supports also broke. The tech that came to realign found the mounting was not installed properly and caused the problem. Hopefully they will find the same in your case. Also what are they bolting the dish to? Your roof? Or the joyces supporting it? If it is just a lag bolt into the plywood roofing, that may not be so great. Just a random thought :D

#4 OFFLINE   upnorth

upnorth

    Godfather

  • Registered
  • 375 posts
Joined: Jun 21, 2006

Posted 14 February 2008 - 11:39 AM

My dish supports also broke. The tech that came to realign found the mounting was not installed properly and caused the problem. Hopefully they will find the same in your case. Also what are they bolting the dish to? Your roof? Or the joyces supporting it? If it is just a lag bolt into the plywood roofing, that may not be so great. Just a random thought :D


Yes very good point it needs to be mounted correctly by using the roofs support joists. ;)
HR20-700 with MPEG-4 locals
H20
AT-9 dish
46" Samsung DLP

#5 OFFLINE   techm8n

techm8n

    Godfather

  • Topic Starter
  • Registered
  • 345 posts
Joined: Jan 03, 2008

Posted 14 February 2008 - 12:04 PM

it not the dish being loose it the mount into the roof it and bolt work loose adnhog out the holes might need to move dish out of the high wind area


huh?
-I.T. Pro
-Linksys WRT610N Dual Band wireless Router
-HR21-700 | Antec MX-1/WD 1TB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-HR21-700 | Antec MX-1/WD 750GB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-Slingbox Pro (wireless)
-6000/640 KBPS AT&T DSL
-Dlink DCS-6620G 802.11G Wireless SecuriCam
-Playstation 3 (wireless)
-XBox 360 (wireless)
-Vudu Box (wireless)
-2 Desktops (wireless)
-3 Laptops (wireless)
-Windows 2003 Server Network (Active Directory, DNS, & DHCP)

#6 OFFLINE   techm8n

techm8n

    Godfather

  • Topic Starter
  • Registered
  • 345 posts
Joined: Jan 03, 2008

Posted 14 February 2008 - 12:34 PM

My dish supports also broke. The tech that came to realign found the mounting was not installed properly and caused the problem. Hopefully they will find the same in your case. Also what are they bolting the dish to? Your roof? Or the joyces supporting it? If it is just a lag bolt into the plywood roofing, that may not be so great. Just a random thought :D


Yes, it's mounted on the roof support. I don't think that it's a mounting issue. I watched the tech last time he had to re-align it. He didn't have to adjust the main mounting points of the dish. He only adjusted the pivoting points of the dish.
-I.T. Pro
-Linksys WRT610N Dual Band wireless Router
-HR21-700 | Antec MX-1/WD 1TB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-HR21-700 | Antec MX-1/WD 750GB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-Slingbox Pro (wireless)
-6000/640 KBPS AT&T DSL
-Dlink DCS-6620G 802.11G Wireless SecuriCam
-Playstation 3 (wireless)
-XBox 360 (wireless)
-Vudu Box (wireless)
-2 Desktops (wireless)
-3 Laptops (wireless)
-Windows 2003 Server Network (Active Directory, DNS, & DHCP)

#7 OFFLINE   techm8n

techm8n

    Godfather

  • Topic Starter
  • Registered
  • 345 posts
Joined: Jan 03, 2008

Posted 15 February 2008 - 04:04 PM

dtv came by this morning and realigned my dish. I'm up and running again.

It was caused by two bolts not tight enough and got moved by some strong winds.

If this happens again (strike 3), I might have to go back to Comcast.

I third option which just became available is AT&T U-Verse (IPTV). It can record 4 streams (1 HD + 4 SD), comes with 3 HD DVR free, wireless router, Multi-Room-Viewing, simultaneously watch 4 shows, and other cool features. The only limitations are you can't simultaneously record two HD shows and external hard drive is not supported yet. Two must haves for me.
-I.T. Pro
-Linksys WRT610N Dual Band wireless Router
-HR21-700 | Antec MX-1/WD 1TB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-HR21-700 | Antec MX-1/WD 750GB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-Slingbox Pro (wireless)
-6000/640 KBPS AT&T DSL
-Dlink DCS-6620G 802.11G Wireless SecuriCam
-Playstation 3 (wireless)
-XBox 360 (wireless)
-Vudu Box (wireless)
-2 Desktops (wireless)
-3 Laptops (wireless)
-Windows 2003 Server Network (Active Directory, DNS, & DHCP)

#8 OFFLINE   bwaldron

bwaldron

    Impossible Dreamer

  • Registered
  • 5,524 posts
Joined: Oct 24, 2005

Posted 15 February 2008 - 04:30 PM

If this happens again (strike 3), I might have to go back to Comcast.


Well, that's your choice of course...but a properly mounted dish can withstand plenty of wind, and you shouldn't be having these issues. I have had dishes go years without requiring any realignment, even with significant winds during storm season.

HR23-700 --> Samsung UN65F6350AF LCD
HR23-700 --> JVC JLC47BC3002 LCD
H24-200 -->
Panasonic TH-50PX60U plasma


#9 OFFLINE   jodyguercio

jodyguercio

    Hall Of Fame

  • Registered
  • 2,793 posts
Joined: Aug 16, 2007

Posted 15 February 2008 - 04:36 PM

I third option which just became available is AT&T U-Verse (IPTV). It can record 4 streams (1 HD + 4 SD), comes with 3 HD DVR free, wireless router, Multi-Room-Viewing, simultaneously watch 4 shows, and other cool features. The only limitations are you can't simultaneously record two HD shows and external hard drive is not supported yet. Two must haves for me.[/QUOTE]

U-Verse down here in SoCal is having all kind of problems so if thats the route you go be very careful.....I have friends that are stuck right now with it and are counting the seconds until they can come back into the fold.

#10 OFFLINE   techm8n

techm8n

    Godfather

  • Topic Starter
  • Registered
  • 345 posts
Joined: Jan 03, 2008

Posted 15 February 2008 - 04:38 PM

Well, that's your choice of course...but a properly mounted dish can withstand plenty of wind, and you shouldn't be having these issues. I have had dishes go years without requiring any realignment, even with significant winds during storm season.


I agree that a properly mounted dish should withstand winds and bad weather. I'm a do it myself type of person, and if I could, I would double, triple check all the bolts and mounting points of my dish. But it too high up on my roof.
-I.T. Pro
-Linksys WRT610N Dual Band wireless Router
-HR21-700 | Antec MX-1/WD 1TB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-HR21-700 | Antec MX-1/WD 750GB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-Slingbox Pro (wireless)
-6000/640 KBPS AT&T DSL
-Dlink DCS-6620G 802.11G Wireless SecuriCam
-Playstation 3 (wireless)
-XBox 360 (wireless)
-Vudu Box (wireless)
-2 Desktops (wireless)
-3 Laptops (wireless)
-Windows 2003 Server Network (Active Directory, DNS, & DHCP)

#11 OFFLINE   Grentz

Grentz

    Hall Of Fame

  • Registered
  • 5,916 posts
Joined: Jan 10, 2007

Posted 15 February 2008 - 04:41 PM

Its a big sail, things can happen.

But as others have said, if done properly it should not have any issue.

Mine is up high on my roof and we get strong winds and winter storms. My original dish went for 10 years without one realignment or tweak :)

#12 OFFLINE   techm8n

techm8n

    Godfather

  • Topic Starter
  • Registered
  • 345 posts
Joined: Jan 03, 2008

Posted 15 February 2008 - 05:02 PM

[quote name='jodyguercio']I third option which just became available is AT&T U-Verse (IPTV). It can record 4 streams (1 HD + 4 SD), comes with 3 HD DVR free, wireless router, Multi-Room-Viewing, simultaneously watch 4 shows, and other cool features. The only limitations are you can't simultaneously record two HD shows and external hard drive is not supported yet. Two must haves for me.[/QUOTE]

U-Verse down here in SoCal is having all kind of problems so if thats the route you go be very careful.....I have friends that are stuck right now with it and are counting the seconds until they can come back into the fold.[/QUOTE]

I have a couple of friends here in NorCal with AT&T U-Verse and they haven't experienced any issues. I won't switch to them until their HD lineup is close to dtv's, able to simultaneously record two HD shows, and enable external hard drive support.
-I.T. Pro
-Linksys WRT610N Dual Band wireless Router
-HR21-700 | Antec MX-1/WD 1TB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-HR21-700 | Antec MX-1/WD 750GB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-Slingbox Pro (wireless)
-6000/640 KBPS AT&T DSL
-Dlink DCS-6620G 802.11G Wireless SecuriCam
-Playstation 3 (wireless)
-XBox 360 (wireless)
-Vudu Box (wireless)
-2 Desktops (wireless)
-3 Laptops (wireless)
-Windows 2003 Server Network (Active Directory, DNS, & DHCP)

#13 OFFLINE   techm8n

techm8n

    Godfather

  • Topic Starter
  • Registered
  • 345 posts
Joined: Jan 03, 2008

Posted 15 February 2008 - 05:04 PM

Its a big sail, things can happen.

But as others have said, if done properly it should not have any issue.

Mine is up high on my roof and we get strong winds and winter storms. My original dish went for 10 years without one realignment or tweak :)


Lucky you. I'm at 2 dish misalignments within 6 weeks of new service.
-I.T. Pro
-Linksys WRT610N Dual Band wireless Router
-HR21-700 | Antec MX-1/WD 1TB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-HR21-700 | Antec MX-1/WD 750GB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-Slingbox Pro (wireless)
-6000/640 KBPS AT&T DSL
-Dlink DCS-6620G 802.11G Wireless SecuriCam
-Playstation 3 (wireless)
-XBox 360 (wireless)
-Vudu Box (wireless)
-2 Desktops (wireless)
-3 Laptops (wireless)
-Windows 2003 Server Network (Active Directory, DNS, & DHCP)

#14 OFFLINE   bwaldron

bwaldron

    Impossible Dreamer

  • Registered
  • 5,524 posts
Joined: Oct 24, 2005

Posted 15 February 2008 - 05:10 PM

I agree that a properly mounted dish should withstand winds and bad weather. I'm a do it myself type of person, and if I could, I would double, triple check all the bolts and mounting points of my dish. But it too high up on my roof.


Yeah, I get that.

All I was trying to point out is that you should expect them to mount it in such a way that this isn't happening to you. It isn't normal, and I agree you shouldn't have to put up with it.

HR23-700 --> Samsung UN65F6350AF LCD
HR23-700 --> JVC JLC47BC3002 LCD
H24-200 -->
Panasonic TH-50PX60U plasma


#15 OFFLINE   techm8n

techm8n

    Godfather

  • Topic Starter
  • Registered
  • 345 posts
Joined: Jan 03, 2008

Posted 15 February 2008 - 06:19 PM

Don't mind me, I'm just venting out my frustrations.

Other than the dish misalignment issue, I think dtv has some great features.

They have the most HD channels available, most space in their HD DVR out of the box (300gb/320gb), enabled hard drive expansion (eSATA), and low packaged pricing compared to cable (Comcast). These are the main reasons why I switched to dtv.
-I.T. Pro
-Linksys WRT610N Dual Band wireless Router
-HR21-700 | Antec MX-1/WD 1TB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-HR21-700 | Antec MX-1/WD 750GB | on DLink DAP-1522 802.11n 4-Port wireless bridge
-Slingbox Pro (wireless)
-6000/640 KBPS AT&T DSL
-Dlink DCS-6620G 802.11G Wireless SecuriCam
-Playstation 3 (wireless)
-XBox 360 (wireless)
-Vudu Box (wireless)
-2 Desktops (wireless)
-3 Laptops (wireless)
-Windows 2003 Server Network (Active Directory, DNS, & DHCP)




Protected By... spam firewall...And...