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Guest Message by DevFuse

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Return HR20-100??


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9 replies to this topic

#1 OFFLINE   IneedCCs

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Posted 19 February 2008 - 12:05 PM

It's a long story, but I'll spare you the details and just ask the question: I received an HR20-100 today. I recall reading here that that model was a POS and had been pulled. Is my recollection correct? My inclination is to send it back. Do you agree?

Thanks for your input.

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#2 OFFLINE   Mike728

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Posted 19 February 2008 - 12:12 PM

Mine has been perfect. You can read a lot of BS here. :D

#3 OFFLINE   Earl Bonovich

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Posted 19 February 2008 - 12:12 PM

I think we need some more of the details..

As what did you receive it for? Replacement of an HR10-250?

The only thing you would get other then an HR20-100 is an HR20-700, or one of the HR21's.

They are basically the same, with the same of the ATSC components (which the HR20's have and the HR21's don't)


As for it being a POS... those are the opinions of some...
But not the general consensous.
Earl - Gotta Love Karma

DIRECTV employee since April 2008.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#4 OFFLINE   veryoldschool

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Posted 19 February 2008 - 12:17 PM

I recall reading here that that model was a POS and had been pulled. Is my recollection correct?

Any model can have a defective unit, but No the -100 hasn't been "pulled". In fact the HR20-700 stopped being manufactured [the line changed over to the HR21] while the HR20-100 was still being manufactured.
A.K.A VOS

#5 OFFLINE   tknopf

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Posted 19 February 2008 - 12:36 PM

I have 2 HR20-100 receivers. They have both been fantastic and reliable. I've had one for about a year and the other for about 6 months.
DirecTV since 1996
1 HR10-250 HD DVR w/TIVO(component)
2 HR20-100 HD DVR's(HDMI)
1 HR21-200 HD DVR(HDMI)
Mitsubishi 51" Widescreen
LG 27" LCD

#6 OFFLINE   jodyguercio

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Posted 19 February 2008 - 01:05 PM

Thats like asking a Chevy guy if he would drive a Ford. Its all about what you think.

#7 OFFLINE   dcscot

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Posted 19 February 2008 - 01:06 PM

It's a long story, but I'll spare you the details and just ask the question: I received an HR20-100 today. I recall reading here that that model was a POS and had been pulled. Is my recollection correct? My inclination is to send it back. Do you agree?

Thanks for your input.


In my mind you are lucky. I tried like crazy to get an HR20 and after being promised one had to turn away a delivery of an HR21. I contacted Customer Retention and they flat told me that if I wanted an HR20 to go an buy at Best Buy or eBay since they can not deliver one.
Scott

OTA: CM4228,CM7775, CM9521 Rotator
Fujitsu P50 Plasma (via DVI-HDMI), Toshiba REGZA 37" LCD
SWM LNB-3, HR20-700, HR20-100, H23-600
Monster Power HTS 5100, APC SmartUPS 1400

#8 OFFLINE   veryoldschool

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Posted 19 February 2008 - 01:19 PM

Thats like asking a Chevy guy if he would drive a Ford. Its all about what you think.

Well if you need to get to work, all you really care is "will it get me there". :lol:
A working DVR is better than one that doesn't, whether it's a -700 or -100.
A.K.A VOS

#9 OFFLINE   jodyguercio

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Posted 19 February 2008 - 04:02 PM

Well if you need to get to work, all you really care is "will it get me there". :lol:
A working DVR is better than one that doesn't, whether it's a -700 or -100.


True but is there a hard number or even a good guess as to the number of working -700s vs -100s? I honestly dont know if one works better than the other, so that could be the only possible reason for liking one over the other.

#10 OFFLINE   K4SMX

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Posted 19 February 2008 - 07:02 PM

Suffice it to say there are a huge number of HR20-100's out there. If there was a widespread general reliability problem, you would've read about that here. Instead, what you hear about are the much less widespread "problem units," a great many of which are refurbs, both -700's and -100's.

There's no question that there is room for improvement in the "re-manufacturing process," whatever that means. The number of people who report receiving multiple bad refurbs proves that. On the other hand, not all those reports are entirely accurate either, because a bad receiver wasn't always the cause of the problem to begin with.

What you can say about the situation is that from the customer's point-of-view, if you get or have a bad receiver, it won't really cost you anything to get a good receiver except sometimes an inordinate amount of your time, and you will get one, but just maybe not the first go-round.

Because of the refurb situation, when I acquired three HR20-700's, I paid a little more in the end, after DirecTV credits, to buy them all new-in-box from BB and CC. Their reliability has been flawless. If they'd have been -100's, I'd expect the same outcome, but if I did that a thousand times with either model, I'm sure a bad one could've turned up.
Stew in Florida

HR21-100 (eSATA: Seagate Barracuda 750gb/Antec MX-1), Mitsubishi LT-46131 (HDMI), Onkyo A/V (optical), Slingbox Pro/WLI-TX4-G54HP
HR20-700 (eSATA: FreeAgent Pro 750gb), Mitsubishi LT-46131 (HDMI), Pioneer A/V (optical)
HR20-700, Mitsubishi LT-37132 (HDMI), Sony A/V (optical)
HR20-700, Mitsubishi WD-65731 (HDMI)
H20-600 (x 2)




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