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Guest Message by DevFuse

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Replacement Rumor?


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72 replies to this topic

#21 OFFLINE   dave1234

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Posted 10 June 2008 - 08:16 PM

From Monday night's Charlie Chat: "By the end of the summer, MPEG2's going to be turned off."

...Ads Help To Support This SIte...

#22 OFFLINE   samborarocks

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Posted 10 June 2008 - 08:20 PM

Hi all,

Tried to get my 942 upgraded to a 622. This was an excersize in pain. While the guy on the phone, who I could hardly understand, did help me get my 501 with a failed hard drive replaced, he said his 'superior' did not know of any program to upgrade end of life receivers. Any ideas? He also told me I had to buy and upgrade package to get my Austin locals in HD, when I'm already paying for the locals package and I explained to him that I can not get the 61.5 satellite (which I believe is the problem).

EDIT: BTW I did mention the "discontinued receiver upgrade promotion" /END EDIT

Maybe I'll try calling again tomorrow.

SR

#23 OFFLINE   921tiger

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Posted 10 June 2008 - 08:38 PM

If there's one consistent pattern that's emerging, it's that calling and mentioning the "discontinued receiver upgrade promotion" results in inconsistent results :-(

I'm sorry (and somewhat sickened) to hear when someone says that they got the deer-in-headlights response. All I can hope for is that hanging up and calling back a couple hours later gets better results.

On the flipside, while I'm slated to get my 942 replaced, it hasn't been done yet--and from what I've gone through before with getting work like this done, I'll believe it when it's up and working, and not a nanosecond prior.

#24 OFFLINE   craig8868

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Posted 10 June 2008 - 09:11 PM

When you call in, if the CSR has not heard of this promo for some reason, ask to be transferred to an account specialist. not only am I getting a free upgrade to a new receiver , but I am getting a $40 credit on next month's bill as a "loyalty" promo. All I did was ask her to review my account to make sure I was getting the best value for my money. :) Maybe, I am one of the lucky ones?????
good luck
Craig

#25 OFFLINE   Jason Kragt

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Posted 11 June 2008 - 08:28 AM

I'd say today's the day for you to buy yourself a lottery ticket!

#26 OFFLINE   dj5

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Posted 13 June 2008 - 06:40 PM

I just got a call from dish, they want to swap out my 942 and Dish 500 for a 622 and Dish 1000. I only have HBO HD. They said there would be no change in service or fees. Other than losing saved shows, sounds like a good deal.

#27 OFFLINE   722921

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Posted 16 June 2008 - 07:21 AM

Well my 622 is in and I can now view all the HD I pay for. I hope the billing bears out the zero cost promise...
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#28 OFFLINE   mmpotash

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Posted 16 June 2008 - 11:09 AM

I'm not quite clear on something. If you owned, not leased, a 942, did Dish actually swap out to an owned 622, (and changed your antenna if necessary)? And if so, verify if there were any charges outside of programming differences.

#29 OFFLINE   mrplow

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Posted 16 June 2008 - 04:39 PM

I'm not quite clear on something. If you owned, not leased, a 942, did Dish actually swap out to an owned 622, (and changed your antenna if necessary)? And if so, verify if there were any charges outside of programming differences.


Yes, I got a owned 622 for my owned 942, no charges.

#30 OFFLINE   mmpotash

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Posted 16 June 2008 - 05:08 PM

I tried to get an even swap 942/622, owned, not leased, but they said no. Part of the reason they said was that since I was not doing the 24 month committment, (I'm moving in 18 months), the deal I was getting was already more than the normal deal, and only because I've been a long time Dish customer.

#31 OFFLINE   shsieh71

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Posted 18 June 2008 - 02:17 PM

I called the 1800-333-dish number to inquire on this 'discontinued receiver upgrade promotion' and was given a different number to call. The number is 1-888-383-3727 and is refered to as the 'Upgrade hotline'.

Fifteen minutes later my replacement 211 for my 811 will ship in 7-10 days.

Conditions: I was told was that certain fees were being waived for the receiver and if I made any changes to my account in the future, it may cause those fees to be re-instated. Also I have to return my owned 811 for the now leased 211.

I was also told by the CSR that all HD programming will require the new receivers by the end of July.

#32 OFFLINE   Michael P

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Posted 19 June 2008 - 11:07 AM

Are you sure that the 211 is a leased receiver? If you purchased the 811 the replacement should be your property.

I got a 622 after having 10 921's and 1 short-lived 942. At no time was I told this is a leased receiver (actually I was not expecting the 622, it just showed up on my doorstep). I was never given any paperwork to sign nor were any notices issued stating that the 622 is leased. The only commitment I am under is the 18 month (iirc) DVR Advantage deal, which I got while I still had a 921.
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#33 OFFLINE   Alsat

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Posted 19 June 2008 - 11:24 AM

I called the 1800-333-dish number to inquire on this 'discontinued receiver upgrade promotion' and was given a different number to call. The number is 1-888-383-3727 and is refered to as the 'Upgrade hotline'.

Fifteen minutes later my replacement 211 for my 811 will ship in 7-10 days.

Conditions: I was told was that certain fees were being waived for the receiver and if I made any changes to my account in the future, it may cause those fees to be re-instated. Also I have to return my owned 811 for the now leased 211.

I was also told by the CSR that all HD programming will require the new receivers by the end of July.


I have been getting messages left on my answering machine to call that number, but the caller ID does not read Dish Network, so I have been regarding them as not being 'legitimate'.

I currently own a 6000. I pay no leasing fees for it, nor any fees for local channels as it has an off the air tuner. What increase in fees am I going to have if I swap it out? Will they add locals at no charge to replace the lost off the air locals? Will the reciever be mine or is it considered to be leased - with leasing fees associated with it? I installed the system myself, will I be forced to take a day off for an installer to come in, unplug and disconnect the 6000 and plug in and reconnect the satellite and television connectors?


Why aren't they sending a letter instead of using telemarketing calls to notify customers?

#34 OFFLINE   Michael P

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Posted 19 June 2008 - 12:25 PM

Will they add locals at no charge to replace the lost off the air locals?

All HD receivers have ATSC OTA tuners. Older models had both ATSC and NTSC (analog). Nothing will change, in fact the OTA tuner is an improvement over the older model's OTA tuners.
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#35 OFFLINE   shsieh71

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Posted 19 June 2008 - 12:25 PM

Are you sure that the 211 is a leased receiver? If you purchased the 811 the replacement should be your property.

I got a 622 after having 10 921's and 1 short-lived 942. At no time was I told this is a leased receiver (actually I was not expecting the 622, it just showed up on my doorstep). I was never given any paperwork to sign nor were any notices issued stating that the 622 is leased. The only commitment I am under is the 18 month (iirc) DVR Advantage deal, which I got while I still had a 921.



I specifically asked and the CSR said that it was a leased 211.

#36 OFFLINE   Jason Nipp

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Posted 19 June 2008 - 02:00 PM

I specifically asked and the CSR said that it was a leased 211.

I got the same response today. However, I was told if the ViP211 was the only receiver on your account, the ~$7 monthly lease fee was not charged. Having said that most people have more than 1 receiver on their account. Again the 211 will be a leased box and you will not own it.

I have been getting messages left on my answering machine to call that number, but the caller ID does not read Dish Network, so I have been regarding them as not being 'legitimate'.

The calls you are getting are legitimate regardless of what Caller ID says. My calls have been automated however. The 1-888-383-3727 number is Dish Network when you call it.

I got the same kind of message when Voom when MPEG4.
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#37 OFFLINE   puckwithahalo

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Posted 19 June 2008 - 08:40 PM

If the receiver is a 921 or a 942 and is replaced as a faulty receiver (ie a return authorization is set up), then the new receiver that is shipped out will have the same leased or owned status as the ra'd receiver. However, any upgrades to the dish will not be done. However, once you have the new receiver activated, you can add the hd essentials package for $10.00 a month and drop the legacy hd package which was $9.99 a month. (net increase of 1 penny) ; this will generate an order to get the dish upgraded for the 129 or 61.5 depending on location ; that order is 59.95, but can be reduced to free for a 24 month commitment. Or you can just stay getting the legacy hd packages 5 channels.

If the receiver does not need to be ra'd then the "'discontinued receiver upgrade promotion" is what it would be set up under. regardless of the owned or leased status of the previous receiver, the new one would be leased. It also includes the upgrade of the dish to pick up the mpeg4 channels that come off 129 or 61.5

I don't know the details of what fees are waived and whatnot (dvr fees, hd enabling fees, etc.). But that's the deal pertaining leased vs. owned and upgrades to the dish.

#38 OFFLINE   oldsmoboat

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Posted 20 June 2008 - 09:31 AM

Email I received.

Dear Valued Customer,
We want to notify you of very important information regarding your DISH Network HD receiver(s) and programming. Due to improvements in our HD technology, it is necessary to upgrade one or more of your high-definition receivers. We need to make sure that you can take advantage of our next generation of HD by upgrading your older model HD receiver(s) for FREE*. Please note that if you do not upgrade your older model HD receiver(s), you will lose your HD programming.

For only a penny more per month, we can upgrade your HD programming so you can start enjoying at least 23 more of the best HD national channels, like Disney HD, ABC Family HD, Discovery HD, Travel Channel HD and The Weather Channel HD. These are just some of the many channels that we are adding to our lineup, with 100+ national HD channels available by the end of the year!

Check out The Weather Channel's brand new studio with the latest in HD graphic technology as well as vivid, on-the-scene reporting where major weather stories break.

Plus, you have the opportunity to add 10 exciting HD movie channels like Starz HD**. Starz HD welcomes you to the world of high-definition where hit movies like Spiderman 3 and Pirates of the Caribbean: At World's End and Starz original programming are enjoyed with a picture that is 5 times sharper than standard TV!

Call DISH Network today at 1-888-383-3727 to schedule your FREE HD receiver upgrade and get the most out of your HD experience!

State-of-the-art HD equipment
100+ national HD channels available this year, like The Weather Channel HD!
100 local HD markets this year
The best sports and movies in HD
Ask for Starz HD and get access to great HD movies!

YOU MUST TAKE ACTION NOW TO PREVENT INTERRUPTION OF YOUR SERVICE. Please call
1-888-383-3727 so we may schedule your FREE receiver upgrade today! We thank you for your business and for continuing to be a valued DISH Network customer.

Sincerely,
DISH Network

#39 OFFLINE   tm22721

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Posted 20 June 2008 - 11:20 AM

Been waiting years for the free upgrade from my 921 to a 622. Strange thing is, they also want to upgrade my 721 to a 522. Is that also because of MPEG2 obsolescence ?

#40 OFFLINE   Michael P

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Posted 21 June 2008 - 11:44 AM

If the receiver is a 921 or a 942 and is replaced as a faulty receiver (ie a return authorization is set up), then the new receiver that is shipped out will have the same leased or owned status as the ra'd receiver. However, any upgrades to the dish will not be done. However, once you have the new receiver activated, you can add the hd essentials package for $10.00 a month and drop the legacy hd package which was $9.99 a month. (net increase of 1 penny) ; this will generate an order to get the dish upgraded for the 129 or 61.5 depending on location ; that order is 59.95, but can be reduced to free for a 24 month commitment. Or you can just stay getting the legacy hd packages 5 channels.

If the receiver does not need to be ra'd then the "'discontinued receiver upgrade promotion" is what it would be set up under. regardless of the owned or leased status of the previous receiver, the new one would be leased. It also includes the upgrade of the dish to pick up the mpeg4 channels that come off 129 or 61.5

I don't know the details of what fees are waived and whatnot (dvr fees, hd enabling fees, etc.). But that's the deal pertaining leased vs. owned and upgrades to the dish.

Thank you for the clarification. I fall into the "ra'ed" category. In my case I had 10 different 921's followed by 1 942. I am not being charged the "HD Enabling fee" yet I get several HD channels (my locals and a partial feed from one of my RSN's). This is due to my already having a 61.5 dish (I had a lifetime Dominion Sky Angel subscription). So I don't need a 129 dish since my locals are on 61.5 (ironically my other RSN is on 129 but has no HD content since Basketball season ended. I hope they will move it (FSN Ohio) to 61.5 since they already put STO on 61.5).
An E* subscriber continuously since February 1997.




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