Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Replacement Rumor?


  • Please log in to reply
72 replies to this topic

#26 OFFLINE   dj5

dj5

    Mentor

  • Registered
  • 28 posts
Joined: Aug 06, 2003

Posted 13 June 2008 - 06:40 PM

I just got a call from dish, they want to swap out my 942 and Dish 500 for a 622 and Dish 1000. I only have HBO HD. They said there would be no change in service or fees. Other than losing saved shows, sounds like a good deal.

...Ads Help To Support This Site...

#27 OFFLINE   722921

722921

    Legend

  • Topic Starter
  • Registered
  • 233 posts
Joined: Jan 03, 2008

Posted 16 June 2008 - 07:21 AM

Well my 622 is in and I can now view all the HD I pay for. I hope the billing bears out the zero cost promise...
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#28 OFFLINE   mmpotash

mmpotash

    Cool Member

  • Registered
  • 17 posts
Joined: Nov 11, 2005

Posted 16 June 2008 - 11:09 AM

I'm not quite clear on something. If you owned, not leased, a 942, did Dish actually swap out to an owned 622, (and changed your antenna if necessary)? And if so, verify if there were any charges outside of programming differences.

#29 OFFLINE   mrplow

mrplow

    Mentor

  • Registered
  • 47 posts
Joined: Dec 10, 2004

Posted 16 June 2008 - 04:39 PM

I'm not quite clear on something. If you owned, not leased, a 942, did Dish actually swap out to an owned 622, (and changed your antenna if necessary)? And if so, verify if there were any charges outside of programming differences.


Yes, I got a owned 622 for my owned 942, no charges.

#30 OFFLINE   mmpotash

mmpotash

    Cool Member

  • Registered
  • 17 posts
Joined: Nov 11, 2005

Posted 16 June 2008 - 05:08 PM

I tried to get an even swap 942/622, owned, not leased, but they said no. Part of the reason they said was that since I was not doing the 24 month committment, (I'm moving in 18 months), the deal I was getting was already more than the normal deal, and only because I've been a long time Dish customer.

#31 OFFLINE   shsieh71

shsieh71

    New Member

  • Registered
  • 2 posts
Joined: Jun 18, 2008

Posted 18 June 2008 - 02:17 PM

I called the 1800-333-dish number to inquire on this 'discontinued receiver upgrade promotion' and was given a different number to call. The number is 1-888-383-3727 and is refered to as the 'Upgrade hotline'.

Fifteen minutes later my replacement 211 for my 811 will ship in 7-10 days.

Conditions: I was told was that certain fees were being waived for the receiver and if I made any changes to my account in the future, it may cause those fees to be re-instated. Also I have to return my owned 811 for the now leased 211.

I was also told by the CSR that all HD programming will require the new receivers by the end of July.

#32 OFFLINE   Michael P

Michael P

    Hall Of Fame

  • Registered
  • 2,976 posts
Joined: Oct 27, 2004

Posted 19 June 2008 - 11:07 AM

Are you sure that the 211 is a leased receiver? If you purchased the 811 the replacement should be your property.

I got a 622 after having 10 921's and 1 short-lived 942. At no time was I told this is a leased receiver (actually I was not expecting the 622, it just showed up on my doorstep). I was never given any paperwork to sign nor were any notices issued stating that the 622 is leased. The only commitment I am under is the 18 month (iirc) DVR Advantage deal, which I got while I still had a 921.
An E* subscriber continuously since February 1997.

#33 OFFLINE   Alsat

Alsat

    AllStar

  • Registered
  • 68 posts
Joined: Jun 30, 2004

Posted 19 June 2008 - 11:24 AM

I called the 1800-333-dish number to inquire on this 'discontinued receiver upgrade promotion' and was given a different number to call. The number is 1-888-383-3727 and is refered to as the 'Upgrade hotline'.

Fifteen minutes later my replacement 211 for my 811 will ship in 7-10 days.

Conditions: I was told was that certain fees were being waived for the receiver and if I made any changes to my account in the future, it may cause those fees to be re-instated. Also I have to return my owned 811 for the now leased 211.

I was also told by the CSR that all HD programming will require the new receivers by the end of July.


I have been getting messages left on my answering machine to call that number, but the caller ID does not read Dish Network, so I have been regarding them as not being 'legitimate'.

I currently own a 6000. I pay no leasing fees for it, nor any fees for local channels as it has an off the air tuner. What increase in fees am I going to have if I swap it out? Will they add locals at no charge to replace the lost off the air locals? Will the reciever be mine or is it considered to be leased - with leasing fees associated with it? I installed the system myself, will I be forced to take a day off for an installer to come in, unplug and disconnect the 6000 and plug in and reconnect the satellite and television connectors?


Why aren't they sending a letter instead of using telemarketing calls to notify customers?

#34 OFFLINE   Michael P

Michael P

    Hall Of Fame

  • Registered
  • 2,976 posts
Joined: Oct 27, 2004

Posted 19 June 2008 - 12:25 PM

Will they add locals at no charge to replace the lost off the air locals?

All HD receivers have ATSC OTA tuners. Older models had both ATSC and NTSC (analog). Nothing will change, in fact the OTA tuner is an improvement over the older model's OTA tuners.
An E* subscriber continuously since February 1997.

#35 OFFLINE   shsieh71

shsieh71

    New Member

  • Registered
  • 2 posts
Joined: Jun 18, 2008

Posted 19 June 2008 - 12:25 PM

Are you sure that the 211 is a leased receiver? If you purchased the 811 the replacement should be your property.

I got a 622 after having 10 921's and 1 short-lived 942. At no time was I told this is a leased receiver (actually I was not expecting the 622, it just showed up on my doorstep). I was never given any paperwork to sign nor were any notices issued stating that the 622 is leased. The only commitment I am under is the 18 month (iirc) DVR Advantage deal, which I got while I still had a 921.



I specifically asked and the CSR said that it was a leased 211.

#36 OFFLINE   Jason Nipp

Jason Nipp

    Analog Geek in a Digital World

  • Super Moderators
  • 10,041 posts
  • LocationNorthern Illinois
Joined: Jun 10, 2004

Posted 19 June 2008 - 02:00 PM

I specifically asked and the CSR said that it was a leased 211.

I got the same response today. However, I was told if the ViP211 was the only receiver on your account, the ~$7 monthly lease fee was not charged. Having said that most people have more than 1 receiver on their account. Again the 211 will be a leased box and you will not own it.

I have been getting messages left on my answering machine to call that number, but the caller ID does not read Dish Network, so I have been regarding them as not being 'legitimate'.

The calls you are getting are legitimate regardless of what Caller ID says. My calls have been automated however. The 1-888-383-3727 number is Dish Network when you call it.

I got the same kind of message when Voom when MPEG4.
.
.

#37 OFFLINE   puckwithahalo

puckwithahalo

    Hall Of Fame

  • Registered
  • 1,286 posts
Joined: Sep 02, 2007

Posted 19 June 2008 - 08:40 PM

If the receiver is a 921 or a 942 and is replaced as a faulty receiver (ie a return authorization is set up), then the new receiver that is shipped out will have the same leased or owned status as the ra'd receiver. However, any upgrades to the dish will not be done. However, once you have the new receiver activated, you can add the hd essentials package for $10.00 a month and drop the legacy hd package which was $9.99 a month. (net increase of 1 penny) ; this will generate an order to get the dish upgraded for the 129 or 61.5 depending on location ; that order is 59.95, but can be reduced to free for a 24 month commitment. Or you can just stay getting the legacy hd packages 5 channels.

If the receiver does not need to be ra'd then the "'discontinued receiver upgrade promotion" is what it would be set up under. regardless of the owned or leased status of the previous receiver, the new one would be leased. It also includes the upgrade of the dish to pick up the mpeg4 channels that come off 129 or 61.5

I don't know the details of what fees are waived and whatnot (dvr fees, hd enabling fees, etc.). But that's the deal pertaining leased vs. owned and upgrades to the dish.

#38 OFFLINE   oldsmoboat

oldsmoboat

    Cool Member

  • Registered
  • 24 posts
Joined: Jun 19, 2008

Posted 20 June 2008 - 09:31 AM

Email I received.

Dear Valued Customer,
We want to notify you of very important information regarding your DISH Network HD receiver(s) and programming. Due to improvements in our HD technology, it is necessary to upgrade one or more of your high-definition receivers. We need to make sure that you can take advantage of our next generation of HD by upgrading your older model HD receiver(s) for FREE*. Please note that if you do not upgrade your older model HD receiver(s), you will lose your HD programming.

For only a penny more per month, we can upgrade your HD programming so you can start enjoying at least 23 more of the best HD national channels, like Disney HD, ABC Family HD, Discovery HD, Travel Channel HD and The Weather Channel HD. These are just some of the many channels that we are adding to our lineup, with 100+ national HD channels available by the end of the year!

Check out The Weather Channel's brand new studio with the latest in HD graphic technology as well as vivid, on-the-scene reporting where major weather stories break.

Plus, you have the opportunity to add 10 exciting HD movie channels like Starz HD**. Starz HD welcomes you to the world of high-definition where hit movies like Spiderman 3 and Pirates of the Caribbean: At World's End and Starz original programming are enjoyed with a picture that is 5 times sharper than standard TV!

Call DISH Network today at 1-888-383-3727 to schedule your FREE HD receiver upgrade and get the most out of your HD experience!

State-of-the-art HD equipment
100+ national HD channels available this year, like The Weather Channel HD!
100 local HD markets this year
The best sports and movies in HD
Ask for Starz HD and get access to great HD movies!

YOU MUST TAKE ACTION NOW TO PREVENT INTERRUPTION OF YOUR SERVICE. Please call
1-888-383-3727 so we may schedule your FREE receiver upgrade today! We thank you for your business and for continuing to be a valued DISH Network customer.

Sincerely,
DISH Network

#39 OFFLINE   tm22721

tm22721

    Legend

  • Registered
  • 248 posts
Joined: Nov 08, 2002

Posted 20 June 2008 - 11:20 AM

Been waiting years for the free upgrade from my 921 to a 622. Strange thing is, they also want to upgrade my 721 to a 522. Is that also because of MPEG2 obsolescence ?

#40 OFFLINE   Michael P

Michael P

    Hall Of Fame

  • Registered
  • 2,976 posts
Joined: Oct 27, 2004

Posted 21 June 2008 - 11:44 AM

If the receiver is a 921 or a 942 and is replaced as a faulty receiver (ie a return authorization is set up), then the new receiver that is shipped out will have the same leased or owned status as the ra'd receiver. However, any upgrades to the dish will not be done. However, once you have the new receiver activated, you can add the hd essentials package for $10.00 a month and drop the legacy hd package which was $9.99 a month. (net increase of 1 penny) ; this will generate an order to get the dish upgraded for the 129 or 61.5 depending on location ; that order is 59.95, but can be reduced to free for a 24 month commitment. Or you can just stay getting the legacy hd packages 5 channels.

If the receiver does not need to be ra'd then the "'discontinued receiver upgrade promotion" is what it would be set up under. regardless of the owned or leased status of the previous receiver, the new one would be leased. It also includes the upgrade of the dish to pick up the mpeg4 channels that come off 129 or 61.5

I don't know the details of what fees are waived and whatnot (dvr fees, hd enabling fees, etc.). But that's the deal pertaining leased vs. owned and upgrades to the dish.

Thank you for the clarification. I fall into the "ra'ed" category. In my case I had 10 different 921's followed by 1 942. I am not being charged the "HD Enabling fee" yet I get several HD channels (my locals and a partial feed from one of my RSN's). This is due to my already having a 61.5 dish (I had a lifetime Dominion Sky Angel subscription). So I don't need a 129 dish since my locals are on 61.5 (ironically my other RSN is on 129 but has no HD content since Basketball season ended. I hope they will move it (FSN Ohio) to 61.5 since they already put STO on 61.5).
An E* subscriber continuously since February 1997.

#41 OFFLINE   dj5

dj5

    Mentor

  • Registered
  • 28 posts
Joined: Aug 06, 2003

Posted 21 June 2008 - 09:02 PM

Dish picked up my 942 today and replaced with a new 722. They also replace the dish 500 with a dish 1000. Suppose to be no change in fees or service.

#42 OFFLINE   722921

722921

    Legend

  • Topic Starter
  • Registered
  • 233 posts
Joined: Jan 03, 2008

Posted 22 June 2008 - 11:46 AM

Been waiting years for the free upgrade from my 921 to a 622. Strange thing is, they also want to upgrade my 721 to a 522. Is that also because of MPEG2 obsolescence ?


MPEG2 obsolescence is one driver. The other is the TIVO lawsuit for DVRs.
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#43 OFFLINE   doxieland

doxieland

    Duplicate User (Account Closed)

  • Banned User
  • 32 posts
Joined: Mar 25, 2007

Posted 23 June 2008 - 05:35 AM

What happens to our 921 Aug 1? Does it become a doorstop? or will it continue to work - just not receive hd?

The replacement call we received said we could keep it to use as standard def receiver, pay one cent more a month and receive the 622 unit for expanded high def programming for the 622.

Then, we were asked for our credit card info so they could place a $1.00 fee on it for 3 days - and that would change our 921 from owned to leased. Since we already pay via credit card autopay, husband thought that was a trick, since caller id showed "private caller" so we passed on the offer.

Was this legit? Has anyone else had this variation of replacement call?
And, most importantly, will the learning curve for the 622 be quick? I love the ease of operation of the 921 (minus the freezes, black screeens, reboots, etc.)

and is my 921 a doorstop on Aug 1 or was the agent correct that it will continue to work (haha) - as a two tuner standard def dvr?

thanks,
doxieland

#44 OFFLINE   722921

722921

    Legend

  • Topic Starter
  • Registered
  • 233 posts
Joined: Jan 03, 2008

Posted 23 June 2008 - 04:08 PM

It should work for SD.
I would initiate a call with Dish for security reasons even though your credit card number is not available to these agents.
Hopper feeds the 73" Mitz WD-73640 3D DLP/1080p (and 19" Polaroid LCD/720p via RF)
Joey 1 feeds the 62" Mitz WD-62628 DLP/1080P (and 16" Polaroid LCD/720p via RF)
Joey 2 feeds the new 40" Specter LCD black friday special
Dish America Pkg

#45 OFFLINE   Alsat

Alsat

    AllStar

  • Registered
  • 68 posts
Joined: Jun 30, 2004

Posted 24 June 2008 - 08:03 AM

I have a 6000, but am not receiving any HD channels. I can see 119, but not any other satellite. If I upgrade, will the lnb need to be upgraded too, or just the reciever?

#46 OFFLINE   penguin44

penguin44

    Legend

  • Registered
  • 137 posts
Joined: Oct 29, 2005

Posted 24 June 2008 - 04:12 PM

Having issues seeing 119. Anyone else having these issues?

#47 OFFLINE   Ashh

Ashh

    Cool Member

  • Registered
  • 17 posts
Joined: Jun 08, 2008

Posted 25 June 2008 - 04:33 PM

Im a tech and for the last week we have got a bunch of calls to replace 811 with 211.If your getting one of these replaced make sure to tell your tech to change your HD package. Around here most of the people I have done so far have dishHD which is 9.99 a month and like 5 channels. For a penny more you can get dish essentials and have about 28 channels.

#48 OFFLINE   rasheed

rasheed

    Godfather

  • Registered
  • 296 posts
Joined: Sep 12, 2005

Posted 26 June 2008 - 02:19 AM

The main real cost is if you have two HD receivers in the old packaging and go to the new packaging, the 2nd receiver cost goes up to $7 from $5, and we are losing HDNet Movies in the basic HD packaging

But old MPEG2 HD customers can now get a deal to switch with no costs it seems.

Rasheed

#49 OFFLINE   Donp

Donp

    Legend

  • Registered
  • 119 posts
Joined: May 02, 2006

Posted 26 June 2008 - 05:12 AM

I just got my 811 replaced by a VIP-211 and I told the installer that I wanted to keep my 811 and apply it to a seconf TV. When the installer was talking to the Dish guy he told hin that and then the installer handed his phone to me and the Dish guy told me that the 811 would not be supported after and "do dark" at the end of July. "That was why they (Dish) were offering the free upgrade." That was what the Dish guy on the phone said. So I turned in my old 811 for $10.00 off my first bill.

#50 OFFLINE   Alsat

Alsat

    AllStar

  • Registered
  • 68 posts
Joined: Jun 30, 2004

Posted 01 July 2008 - 08:16 AM

I just got my 811 replaced by a VIP-211 and I told the installer that I wanted to keep my 811 and apply it to a seconf TV. When the installer was talking to the Dish guy he told hin that and then the installer handed his phone to me and the Dish guy told me that the 811 would not be supported after and "do dark" at the end of July. "That was why they (Dish) were offering the free upgrade." That was what the Dish guy on the phone said. So I turned in my old 811 for $10.00 off my first bill.


I called about getting my 6000 replaced. An installer has to do it, they will not ship the receiver out and let me swap them. The 211 will be leased and they must have a credit card on file as they do not trust me to return it if I cancel service. The only thing "going dark" according to the CSR will be HD channels, the 6000 will continue to receive SD channels fine.

As I do not receive any HD channels as it is, I did not see an upside to replacing the receiver.




Protected By... spam firewall...And...